College Technology Services (CTS) - Services Overview
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College Technology Services (CTS) - Services Overview

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College Technology Services (CTS) - Services Overview College Technology Services (CTS) - Services Overview Presentation Transcript

  • College Technology Services
    • Introduction
    • CTS Support Services Overview
    • Featured Services
  • College Technology Services Introduction - History - Our Approach - Our Scope - Our Team - CTS and the USC IT Community
  • College Technology Services CTS Core Support Services - College & Libraries Help Desk – CLHD - Distance Learning - Technology Enhanced Learning - Application Development - Web Services - Research Technology Support - Infrastructure / Accounts - Other Services
  • College Technology Services College & Libraries Help Desk – CLHD - Customer Service Oriented Approach to IT Support - Help Desk – PC, Mac, Linux – Laptops, Desktops, Smartphones - Network & Phone Activations - Near 24/7 Support via clhd@usc.edu - On-site, Remote and Walk-in Service - Spare Parts Stock - Apple & Dell Warranty Service - Online Service Request Tracking via MyUSCCollege - Classroom Multimedia Support
  • College Technology Services Distance Learning - 1000’s of Course and Special Event Captures - 100’s of Video Conferences - HNB 100 & ACB 238 Studio Classrooms - Live / Archived Webcasts - Audio Podcasts - Starboard / Virtual Whiteboard - Dual Projectors - Document Camera - Built-In PC / Laptop Connection - DVD / VHS - Adobe Connect Web Conferencing - Traditional Video Conferencing - Portable Webcasting Kits - Slingbox TV
  • College Technology Services Technology Enhanced Learning - College Wiki - Blackboard Support / Training - Luna Insight – Image Management / Scanning Services - Blogs – coming soon
  • College Technology Services Application Development - Over 50 Web Applications Developed - Online Payment System For Donations & Revenue Transactions - MyUSCCollege Portal
  • College Technology Services Web Services - Manage 150+ Departmental, Center & Lab Sites - Department Site Redesigns - Lab / Personal Sites - Adobe Contribute Web Editing Tool - College YouTube Channel – http://www.youtube.com/usccollege
  • College Technology Services Research Technology Support - Basic File Storage Offering - Technology Consulting for Proposals - IT Costs / Hardware & Software Needs - Web Prototypes - Media Transfer Services
  • College Technology Services Infrastructure / Accounts - Store, Backup and DR - 8 Terabytes of Data - 30 Virtual & 20 Physical Servers - Extensive Use of Virtual Servers - Arizona Disaster Recovery Site - 24/7 Monitoring - Manage 2000+ College & ITS Accounts - “Checkout a Desktop” – coming soon
  • College Technology Services Other Services - Technology Consulting / Price Quotations - “Test Drive” the latest technology - Personalized and Group Training - Laptop, Projector, Wireless Data Modem Checkout - Final Cut / Adobe Premier Apple Editing Station - Qualtrics Survey Tool – http://college.usc.edu/qualtrics - College Collaboration System - Laserfiche Document Management System
  • College Technology Services Featured Services - College Wiki - Web Services - Distance Learning Captures - Adobe Connect - Luna Insight
  • College Technology Services College Wiki
  • College Technology Services College Wiki
  • College Technology Services Web Services
  • College Technology Services Web Services
  • College Technology Services Web Services
  • College Technology Services Web Services
  • College Technology Services Web Services
  • College Technology Services Web Services
  • College Technology Services Distance Learning Captures
  • College Technology Services Distance Learning Captures
  • College Technology Services Adobe Connect
  • College Technology Services Luna Insight
  • College Technology Services Luna Insight
  • College Technology Services Luna Insight
  • College Technology Services Contact Info: [email_address] x02775 ACB 530 John Parker ACB 539 [email_address] x08113