1

WHAT YOUR SMALL BUSINESS
OF LESS THAN 50 PEOPLE
NEEDS TO KNOW TO COMPLY
WITH ACCESSIBILITY OF
ONTARIANS DISABILITY ACT
...
Objectives
2



Accessibility of Ontarians Disability Act


Provide Overview of the Integrated
Accessibility Regulation
...
Objectives Continued
3



Future Standards To Be In
Compliance With By Year



AODA Wizard Tool



Questions



Thank ...
4

Integrated Accessibility
Regulation


Under the Accessibility for Ontarians with Disabilities Act
(AODA), 2005 Integra...
5

Integrated Accessibility
Regulation


Under the IASR, required actions
include:


Develop a statement outlining the P...
6

Integrated Accessibility
Regulation


Ensure website accessibility.



Establish accessible employment processes
thro...
General Requirements & Human
Rights
7



General requirements, including:







accessibility criteria in procureme...
Information & Communication
8



Information and
communication includes
accessibility standards for:







websites,...
Employment
9

Employment includes
providing:
accommodation throughout the
recruitment process,
 providing accessible form...
Built Environment
10

Public Outdoor Spaces
Beginning in 2015, public and private sector
organizations will have to meet ...
Building Code
11



Accessibility Standards for
the interior of public buildings
have been implemented in
the Ontario Bui...
Compliance Date January, 2012
12



Customer Service Standard


The customer service standard is the
first standard deve...
Compliance Date January, 2012
13



Integrated Accessibility Regulation


Making Emergency Information Accessible to the...
Compliance Date January, 2013
14



Integrated Accessibility Regulation


Workplace Emergency Response Information


As...
Compliance Date January, 2015
15



Integrated Accessibility Regulation


Accessibility Policies


As of January 1, 201...
Compliance Date January, 2015
16



Integrated Accessibility Regulation


Procurement Policies


When you procure goods...
Compliance Deadline
January, 2016
17



Training:
Training must be provided on the IASR
requirements that apply to your b...
Compliance Deadline
January, 2016
18



Feedback




When asked, you must be able to receive and respond to feedback
fr...
Compliance Deadline
January, 2017
19



Integrated Accessibility Regulation


Employment Policies:
The

following polic...
Compliance Deadline
January, 2017
20



Your organization must let your staff know
about the organization’s policies for
...
Compliance Deadline
January, 2017
21



Making Information Accessible to Employees
When an employee with a disability ask...
Compliance Deadline
January, 2018
22



Parking
 No,

you do not have to change your
organization’s parking to comply wi...
Compliance Deadline
January, 2018
23







Off-street parking is a space where you can park your
vehicle temporarily t...
Compliance Deadline
January, 2018
24

What are the requirements?
 New and redeveloped o’ -street parking must follow cert...
Compliance Deadline
January, 2018
25





Accessible Counters, Entrances, Path of
Travel, Door Widths, etc.
Everything b...
Compliance Deadline January, 2014
Businesses with 50+ Employees
26



Making Your Website
Accessible







websites ...
Quick Facts
27

Although you do not have to make your building
accessible unless you do renovations it only
makes good bus...
AODA Wizards
28



Here is the link to the
Wizard.



Very helpful tool.



https://www.appacats.mcss
.gov.on.ca/eadvis...
Questions
29
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Critical Information Your Small Business Needs to Know to Comply with Accessibility of Ontarians Disability Act

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What your Small Business of less than 50 People Needs to know to comply with Accessibility of Ontarians Disability Act. This presentation was presented to the Clinton Centarl Huron BIA by Sandra Thompson, accessibility coordinator of Huron County.

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  • Huron County provides ongoing training as part of the new employee orientation. I have received feedback from HR that new staff appreciate that this training is provided in person rather than online or by providing written material. Many other public sector organizations simply provide new staff with a brochure on customer service. Huron County’s Customer Service & Use of Assistive Devices Policy 1.23 was approved by Council on November 5, 2008. I can share this policy with you.I can also share Huron County’s customer service training module or
  • The Standards for Accessibility Policy similarly requires revisions based on release of the fifth AODA standard Design of Public Spaced Built Environment Standard. The fifth standard has been released for feedback.  The policy statement in the Standards for Accessibility Policy outlines the County’s commitment to providing services to members of the public in an accessible manner, emphasizing the principles of independence, dignity, integration, and equal opportunity, as required by the IASR and the Customer Service Regulation. The policy statement further outlines the County’s commitment to providing leadership and training for staff in accessibility, which ensures staff have the necessary information in order to provide services in an inclusive manner. The Operating Principles in the proposed Standards for Accessibility Policy, each of which directly addresses a requirement of the AODA, provide specific processes to follow in order to make the Policy Statement a reality.
  • Although this only takes up on slide – it is a huge task. For those of you that remember the mass training for the customer service standard – times that by 10.The Accessibility Directorate of Ontario (ADO) has committed to providing free accessibility training content to meet the requirements of Section 7 of the IASR. This content will be provided in multiple formats, including:HTML online version, capable of being integrated in e-learning platforms, as well as accessible through a public website.Slide-deck of the online training modulesVideo of the online training modulesAudio format of the online training modulesI have reviewed these modules and shared with Lara Vanstone in HR for her input and feedback.It is my recommendation to do similar mass training sessions as the County did with the Customer Service Training Standard. I will work with Lara on the best way to make this work.It is also my recommendation to develop an online module training package for new employees on an ongoing basis that will track completion of the modules.I am continuing to work with Marian Doucette and we are on track for meeting the compliance deadline.
  • Example, Suzy is legally blind and uses a screen reader to read text. Her employer send her the monthly staff newsletter in a structured word file so she can read it.In order to by in compliance with this requirement by January 1, 2014, I am suggesting that Management meet with all employees with a disability to determine if they have any communication needs ensuring there is enough time to implement any needed accommodations.
  • Critical Information Your Small Business Needs to Know to Comply with Accessibility of Ontarians Disability Act

    1. 1. 1 WHAT YOUR SMALL BUSINESS OF LESS THAN 50 PEOPLE NEEDS TO KNOW TO COMPLY WITH ACCESSIBILITY OF ONTARIANS DISABILITY ACT PRESENTED TO CLINTON CENTRAL HURON BIA BY SANDRA THOMPSON, ACCESSIBILITY COORDINATOR COUNTY OF HURON January 2, 2014
    2. 2. Objectives 2  Accessibility of Ontarians Disability Act  Provide Overview of the Integrated Accessibility Regulation       General Regulations/Human Rights Information & Communication Employment Transportation Built Environment  Outdoor Spaces  Building Code Summary of Standards Your Should Already Be In Compliance With
    3. 3. Objectives Continued 3  Future Standards To Be In Compliance With By Year  AODA Wizard Tool  Questions  Thank You
    4. 4. 4 Integrated Accessibility Regulation  Under the Accessibility for Ontarians with Disabilities Act (AODA), 2005 Integrated Accessibility Standard Regulation (IASR), small Private Sector organizations (1-49 employees) and large Private Sector organizations (more than 50 employees) are required to meet a number of provisions with respect to ensuring the accessibility for people with disabilities in the areas of:       customer service information and communication, employment, transportation and built environment. These provisions must be implemented between 2012 and 2025
    5. 5. 5 Integrated Accessibility Regulation  Under the IASR, required actions include:  Develop a statement outlining the Private Sector Organization’s commitment to meeting the accessibility needs of persons with disabilities in a timely manner.  Integrate accessibility in procurement processes.  Train employees, volunteers, and relevant third parties.  Provide accessible formats and communication
    6. 6. 6 Integrated Accessibility Regulation  Ensure website accessibility.  Establish accessible employment processes throughout the employment cycle, including recruitment, selection, individual accommodation plans, workplace emergency information, return to work process, performance management, career development, and redeployment.  Meet accessibility requirements when constructing new or redeveloped elements of public spaces (more details to follow).
    7. 7. General Requirements & Human Rights 7  General requirements, including:      accessibility criteria in procurement and acquisition processes, policies describing how the provisions of the standards will be met, development of a 5-year accessibility plan, outlining the process for meeting the IASR, and training for all staff, volunteers, and relevant third parties. Human Rights  Broadly, the IASR requires organizations to document policies, processes, and plans for various provisions, to train all employees, volunteers, and relevant third parties in the IASR requirements and the Human Rights Code as it relates to people with disabilities, and to develop or acquire various resources or equipment to support compliance.
    8. 8. Information & Communication 8  Information and communication includes accessibility standards for:     websites, accessible formats of documents and communications to the public, accessible feedback processes, providing accessible emergency and public safety information, and
    9. 9. Employment 9 Employment includes providing: accommodation throughout the recruitment process,  providing accessible formats of information and communications to employees,  documenting accommodation plans for employees with disabilities, and  accommodating employees during return-towork, redeployment, and 
    10. 10. Built Environment 10 Public Outdoor Spaces Beginning in 2015, public and private sector organizations will have to meet accessibility requirements when constructing and maintaining new or redeveloped elements of public spaces including:  Recreational trails and beach access routes  Outdoor eating areas for public use  Outdoor play spaces (such as playgrounds)  Exterior paths of travel (such as walkways across parks or between buildings)  Accessible on- and off-street parking  Service counters and waiting areas
    11. 11. Building Code 11  Accessibility Standards for the interior of public buildings have been implemented in the Ontario Building Code.
    12. 12. Compliance Date January, 2012 12  Customer Service Standard  The customer service standard is the first standard developed under the AODA.  It became law effective January 1, 2008.  Small private organizations had to be in compliance by January 1, 2012.  To be in compliance your organization must create a Customer Service & Use of Assistive Devices that is shared with all staff.  All staff must receive customer service training.  http://www.mcss.gov.on.ca/en/mcss/pr ograms/accessibility/customerService/ Does your organization shine above the rest?
    13. 13. Compliance Date January, 2012 13  Integrated Accessibility Regulation  Making Emergency Information Accessible to the Public  As of January 1, 2012, upon request, the County must make their emergency and public safety information accessible to people with disabilities.  They must also work with the person requesting the information to figure out how to meet their needs, as soon as possible.  You don’t have to have accessible formats on hand and you don’t have to create new emergency or public safety information. Real-time emergency information (such as announcements and alarms) isn’t included in the standard. Just make any existing information that is available to the public accessible, upon request.
    14. 14. Compliance Date January, 2013 14  Integrated Accessibility Regulation  Workplace Emergency Response Information  As of January 1, 2013, any known employees with a disability that might need help in an emergency situation are to be provided with an Individual Emergency Plan form and the Emergency Workplace Response Information For Employees With Disabilities policy.  I can provide you with the County’s policy and form for individual emergency plans.
    15. 15. Compliance Date January, 2015 15  Integrated Accessibility Regulation  Accessibility Policies  As of January 1, 2015, small private organizations must develop, implement and maintain policies about what the organization will do to meet the IASR requirements and become more accessible including a statement of commitment.  The policy must be made available to the public.  The policy statement in the Standards for Accessibility Policy will outline your organization’s commitment to providing services to members of the public in an accessible manner, emphasizing the principles of independence, dignity, integration, and equal opportunity, as required by the IASR and the Customer Service Regulation.
    16. 16. Compliance Date January, 2015 16  Integrated Accessibility Regulation  Procurement Policies  When you procure goods, services and facilities, you consider criteria to make your decision, such as quality, cost and timing. Now you need to make accessibility design and features part of your criteria, where possible.  Huron County Council approved new finance policies in order to meet Accessibility Obligations in Procurement at its November 28, 2012 Council.  Please let me know if you would like a copy of these policies.
    17. 17. Compliance Deadline January, 2016 17  Training: Training must be provided on the IASR requirements that apply to your business and what is mandated under the Ontario Human Rights Code (related to disabilities).  Small businesses must provide training to all employees and volunteers, including paid and unpaid positions. This also includes anyone who is involved in developing your business’s policies and anyone who provides goods, services or facilities on your behalf, such as facilities management.  http://www.accessforward.ca/trainingResources/in dex 
    18. 18. Compliance Deadline January, 2016 18  Feedback   When asked, you must be able to receive and respond to feedback from your customers, your employees and members of the public who have a disability. Making feedback accessible may mean that instead of providing only one method for feedback, such as hand-written letters, your organization needs to be ready to receive feedback in other ways, such as over the telephone or by email.  Organizations that provide customers with questionnaires or comment cards must also provide this information in accessible formats or with communication supports.  Examples of accessible formats and communication supports are: •giving an employee with low vision information in large print, and •exchanging hand-written notes to communicate with a customer who is Deaf.
    19. 19. Compliance Deadline January, 2017 19  Integrated Accessibility Regulation  Employment Policies: The following policies must be in place by January, 2017:  Hiring and Selection Process  Advertising & Posting Process  Regular Performance Review  Workplace Accommodation  Early Return to Work Program  If you would like I can share the County of Huron’s policies.
    20. 20. Compliance Deadline January, 2017 20  Your organization must let your staff know about the organization’s policies for supporting employees with disabilities. Your business has the flexibility to do this in a way that best suits your culture and business practices, such as by using:  Newsletters  Emails  Memos  Website  Bulletin Boards  Staff Meetings, and  One-on-one conversations.
    21. 21. Compliance Deadline January, 2017 21  Making Information Accessible to Employees When an employee with a disability ask for it, you must work with them to make workplace information accessible.  Workplace information is information that employees need to perform their jobs, and general information available to all employees at work.   Example, Suzy is legally blind and uses a screen reader to read text. Her employer send her the monthly staff newsletter in a structured word file so she can read it.
    22. 22. Compliance Deadline January, 2018 22  Parking  No, you do not have to change your organization’s parking to comply with the law. The standard only applies when you plan to build new or make major changes to your existing parking spaces.  The requirements you need to follow when building new or redeveloping existing parking spaces depend on the type of parking your organization owns and/or maintains. There are two types of parking: off-street and on-street.
    23. 23. Compliance Deadline January, 2018 23    Off-street parking is a space where you can park your vehicle temporarily that is not on a public road or street. ff-street parking includes open and covered parking lots, such as a hair salon’s customer parking lot and an underground parking garage at a shopping centre. Public, private and non-profit organizations own and maintain off-street parking. People may need to pay to use off-street parking. On-street parking is a space where you can park your vehicle temporarily that is located on a common and public highway or street and is the responsibility of municipalities.
    24. 24. Compliance Deadline January, 2018 24 What are the requirements?  New and redeveloped o’ -street parking must follow certain technical requirements. For example:  1. Off-street parking facilities must include two types of accessible parking spaces:  a. wider spaces for people who use mobility aids, such as wheelchairs, and  b. standard-width spaces for people who use mobility assistive devices, such as canes, crutches and walkers.  2. Off-street parking facilities must include a minimum number of each type of accessible parking space, depending on the total number of parking spaces.  3. Accessible parking spaces must have access aisles (a space between parking spaces) that allow people with disabilities to get in and out of their vehicles.
    25. 25. Compliance Deadline January, 2018 25   Accessible Counters, Entrances, Path of Travel, Door Widths, etc. Everything based on the Built Environment must be in compliance by January, 2018 if renovations are completed.
    26. 26. Compliance Deadline January, 2014 Businesses with 50+ Employees 26  Making Your Website Accessible     websites and their content must meet the Web Content Accessibility Guidelines (WCAG) 2.0. This includes features such as screen readers for those with vision loss Large print Literacy levels
    27. 27. Quick Facts 27 Although you do not have to make your building accessible unless you do renovations it only makes good business sense to do so anyway.  Canadians with disabilities spend $25 billion every year and influence the spending decisions of 12 to 15 million other consumers.  More than 1.85 million Ontarians have a disability and this number is quickly rising as the population ages.  By 2017, for the first time, Ontarians aged 65 and over will account for a larger share of the population than children aged 0-14.
    28. 28. AODA Wizards 28  Here is the link to the Wizard.  Very helpful tool.  https://www.appacats.mcss .gov.on.ca/eadvisor/start.a ction
    29. 29. Questions 29

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