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Maintaining Momentum: Successful Faculty Development Strategies 
for Supporting Blackboard Upgrades
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Maintaining Momentum: Successful Faculty Development Strategies 
for Supporting Blackboard Upgrades

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How do rollouts of new Blackboard releases impact institutions? What steps are institutions taking to prepare faculty, teaching staff, and students for the changes brought about by Blackboard ...

How do rollouts of new Blackboard releases impact institutions? What steps are institutions taking to prepare faculty, teaching staff, and students for the changes brought about by Blackboard upgrades? During this presentation at the 2013 Blackboard Product Development Offsite on May 15, 2013, Northern Illinois University shared its comprehensive faculty development strategy for supporting faculty and preparing the campus community for new upgrades. Specific steps taken to prepare faculty and staff for each service pack were shared, including the initiatives underway in conjunction with NIU's upgrade from Learn 9.1 SP8 to SP11 in June 2013. Walk away with practical examples of how an institution is compiling and integrating available support documentation and resources from Blackboard to share with its campus as well as the wider Blackboard user community!

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  • Here you see on the screen and you also have in your handout a copy of the 5 phases of the support plan and an overview of the various support services that will be offered to faculty at the different phases of the support plan

Maintaining Momentum: Successful Faculty Development Strategies 
for Supporting Blackboard Upgrades Maintaining Momentum: Successful Faculty Development Strategies 
for Supporting Blackboard Upgrades Presentation Transcript

  • Maintaining MomentumSuccessful Faculty Development Strategiesfor Supporting Blackboard Upgrades@jrhodejasonrhode.com/pdo13Wednesday, May 15, 13
  • Agenda321 4 5BackgroundInformationStrategy forSupporting FacultySummary ofSupport EffortsPreparing forNew ReleasesWishListWednesday, May 15, 13
  • BackgroundInformationWednesday, May 15, 13
  • Jason Rhode, Ph.D.Assistant Director,Faculty Development andInstructional Design CenterNorthern Illinois Universitye: jrhode@niu.edut: @jrhodeBIE, PDP, Bb Collab PACWednesday, May 15, 13
  • Wednesday, May 15, 13
  • ‣ Main campus in DeKalb, IL located65 miles West of Chicago‣ Total enrollment: 21,869 (Fall ’12)✓ 16,552 undergraduatestudents✓ 4,984 graduate students✓ 333 law students‣ 1,185 instructional faculty‣ Student to faculty ratio: 18:1‣ 39 academic departments; 57undergraduate majors; 80graduate programs‣ Average undergraduatestudent age: 22‣ Average undergraduatestudent age: 32‣ 95% of undergrads and 79% ofgrad students are from Illinois‣ 685 international studentsfrom 116 different countriesWednesday, May 15, 13
  • Blackboard Usage at NIU‣ 98% of students‣ 82% of instructionalFaculty/Staff/TAs‣ 53% of course sections‣ 4 course sections perstudent on BlackboardAs of Fall 2012:Wednesday, May 15, 13
  • Use of Blackboard by IndividualStudents07,50015,00022,50030,00002 03 04 05 06 07 08 09 10 11 12No.  of  StudentsYearSpring Summer   FallUsage  %  for  fall  ‘12  with  22,009  enrolled  is  97.5%  of  total  number  of  students21,473Wednesday, May 15, 13
  • Use of Blackboard by(individual) Faculty/Staff/TAs03757501,1251,50002 03 04 05 06 07 08 09 10 11 12No.  of  FacultyYearSpring Summer   Fall82.75%  of  all  those  who  teach  use  Blackboard  for  credit  courses,  fall  ‘121,449Wednesday, May 15, 13
  • Number of Credit CourseSections07501,5002,2503,00002 03 04 05 06 07 08 09 10 11 12No.  of  Course  SectionsYearSpring Summer   Fall53.3%  of  all  scheduled  course  secIons  among  the  4,947  secIons  use  Bb,  fall  ‘12*Course  secIons  range  from  face-­‐to-­‐face  courses  with  online  components  to  “online  courses”2,637Wednesday, May 15, 13
  • Number of CourseEnrollments022,50045,00067,50090,00002 03 04 05 06 07 08 09 10 11 12No.  of  Course  EnrollmentsYearSpring Summer   FallApprox.  4  courses  that  use  Blackboard  per  student,  fall  ‘1287,430Wednesday, May 15, 13
  • Bb Mobile LearnNIU  licensed  Bb  Mobile  Central  in  2011Wednesday, May 15, 13
  • Bb Mobile Learn24,276  unique  users  during  past  yearTotal  LoginsLogins  by  Day  of  the  Week Logins  by  Hours  of  the  DayWednesday, May 15, 13
  • Bb Collaborate MobileAvailable  to  NIU  faculty  since  released  in  2012Building  Block  update  installed  to  enabled  recently-­‐released  Android  appWednesday, May 15, 13
  • Wednesday, May 15, 13
  • niu.edu/facdevWednesday, May 15, 13
  • @facdevWednesday, May 15, 13
  • Strategy forSupporting FacultyWednesday, May 15, 13
  • empower faculty to succeedWednesday, May 15, 13
  • communicate using multiple modalitiesWednesday, May 15, 13
  • collect, curate, clarify resourcesWednesday, May 15, 13
  • model best practicesWednesday, May 15, 13
  • don’t reinvent the wheelWednesday, May 15, 13
  • Summary ofFaculty DevelopmentEffortsWednesday, May 15, 13
  • Center Support Offered‣We  support  faculty,  SPS,  instructors,  teaching  staff,  TAs,  and  academic  administrators  on:–Teaching  effec+veness–Technology  integra+on–Professional  development‣During  2011-­‐2012,  we  offered  free  of  charge:–197  programs  for  2,101  par+cipants–1,097  consulta+ons  for  393  individuals  from  88  academic  and  support  units–Numerous  online  tutorials  and  resourcesWednesday, May 15, 13
  • Center Support Offered‣Out  of  the  184  programs  offered  during  2011-­‐2012,  115  (62%)  were  on  technology  integraZon‣Our  technology  programs  include:-­‐ Blackboard  workshops  -­‐ Online  teaching  series-­‐ Blackboard  Collaborate  (virtual  classroom)  workshops-­‐ Teaching  with  Technology  Ins+tute-­‐ Mul+media  workshops  (podcas+ng,  streaming  video)-­‐ Other  technologies  (Clickers,  SMART  panels,  etc.)Wednesday, May 15, 13
  • Who attends?Wednesday, May 15, 13
  • all ages, faculty and teaching assistantsWednesday, May 15, 13
  • What makes it work?Wednesday, May 15, 13
  • hands-on experiencesWednesday, May 15, 13
  • answering questionsWednesday, May 15, 13
  • individualized follow-up assistanceWednesday, May 15, 13
  • relationships built with facultyWednesday, May 15, 13
  • real-world examplesWednesday, May 15, 13
  • StrugglesWednesday, May 15, 13
  • Struggles‣UpdaZng  our  offerings  to  keep  current  with  rapidly  advancing  Bb  feature  sets  (speed  at  which  Bb  is  changing)‣Increasing  demands  on  faculty  Zme  (less  able  to  a[end  scheduled  workshops)‣Increasing  workload  for  support  staffWednesday, May 15, 13
  • Creative Solutions(more just-in-time resources)Wednesday, May 15, 13
  • niu.edu/blackboardWednesday, May 15, 13
  • Teaching with Blackboard podcastWednesday, May 15, 13
  • Blackboard Ask A Question FormWednesday, May 15, 13
  • searchable FAQWednesday, May 15, 13
  • FAQs documentedWednesday, May 15, 13
  • Preparing Institution forNew ReleasesWednesday, May 15, 13
  • Faculty Support PhasesPhase  1:  DocumentaIon  and  Support  Materials  PreparaIonPhase  2:  CommunicaIons  of  New  Features  and  User  Interface  ChangesPhase  3:  Preview  Sessions  Hands-­‐on  preview  sessions  90  mins  each;  Online  preview  sessions  60  mins  eachPhase  4:  Hands-­‐on  Face-­‐to-­‐Face  Workshops  (BAll  workshops  90  minsPhase  5:  Open  Labs&  Special  SessionsInstall  new  system  on  a  development  (BbDev)  serverTest  new  features  and  system  interfacesCreate  upgrade  page  to  document  new  features,  changes,  and  include  links  to  applicable  support  materials  provided  by  BlackboardUpdate  Teaching  with  Blackboard  support  site    (niu.edu/blackboard)  to  reflect  new  features  major  interface  changes  Outline  of  features  and  pre-­‐exisZng  support  materialsArZcles  in  newsle[ers  and  campus  mediaEpisodes  on  Teaching  with  Blackboard  Podcast  devoted  to  changesNoZces  of  new  features  posted  to  FacDev  blog,  Twi[er,  and  Facebook,  and  noZces  to  usersScreencasts  and/or  quick  Zp  highlighZng  changesOnline  preview  sessions  archived  for  on-­‐demand  viewinginvite-­‐only  hands-­‐on  preview  sessions  for  support  staff  and  faculty  power  users  online  preview  sessions  [60  min]  for  faculty/staff  &  TAs  via  Blackboard  Collaborate  hands-­‐on  preview  sessions  for  faculty/staff  &  TAs  invite-­‐only  hands-­‐on  preview  sessions  for  faculty  teaching  during  intersessionBb  Tune-­‐up  sessions  for  experienced  users  offering  hands-­‐on  overview  of  changes  and  new  features  Bb  I  &  II  hands-­‐on  sessions  for  users  new  to  Bb  Bb  NG  Boot  Camps  (in-­‐depth  hands-­‐on  sessions    for  faculty/staff  on  new  feature  sets)Blackboard  Open  Lab  sessions  [11AM-­‐1PM]  each  day  during  1st  week  of  summer  &  fall  terms  College-­‐specific  sessions  available  upon  request    ConsultaZons  with  individual  faculty/staff  and  TAs  upon  requestHands-­‐on  preview  sessions  and  face-­‐to-­‐face  workshops  will  be  90  minutes  in  length;  Online  preview  sessions  will  be  60  minutes  in  lengthWednesday, May 15, 13
  • niu.edu/blackboard/upgradeWednesday, May 15, 13
  • list of new featuresWednesday, May 15, 13
  • links to downloadable manualsWednesday, May 15, 13
  • online preview sessionsWednesday, May 15, 13
  • tutorialsWednesday, May 15, 13
  • “Quick Hits”Wednesday, May 15, 13
  • Blackboard Drive “Quick Hit”Wednesday, May 15, 13
  • niu.edu/blackboard/driveWednesday, May 15, 13
  • Current Training InitiativesPreparing to Upgrade to SP11in June 2013Wednesday, May 15, 13
  • niu.edu/facdev/programs/20130531.shtmlWednesday, May 15, 13
  • @NIUBlackboardWednesday, May 15, 13
  • niu.edu/blackboard/upgrade/workshops.shtmlWednesday, May 15, 13
  • Practical Examples ofInstitutional Use of AvailableSupport Documentation andResourcesWednesday, May 15, 13
  • “Quick Hit” videosWednesday, May 15, 13
  • tutorialsWednesday, May 15, 13
  • links to Bb help & BITS webinarsWednesday, May 15, 13
  • BITS webinar archivesWednesday, May 15, 13
  • searchabe from NIU domainWednesday, May 15, 13
  • Wish ListWednesday, May 15, 13
  • Faculty Support Wish List‣Subscribe-­‐able  noZficaZons  (RSS  or  otherwise)  of  when  new  items  added  to  On  Demand  Learning  Center‣Clearly  idenZfy  which  new  videos  apply  to  which  service  packs/releases‣More  insZtuZon-­‐customizable  resources  for  training  faculty  (PowerPoints  with  screen  shots,  etc.)‣ConZnue  posZng  to  YouTube!    The  separate  channel  specifically  for  tutorials  is  greatly  appreciated!!Wednesday, May 15, 13
  • Faculty Support Wish List (cont.)‣Customizable  2-­‐page  “Quick  Guides”  in  Word  and  PDF  that  insZtuZons  could  use  or  customize  to  serve  as  handout  for  faculty  workshops‣Perhaps  integrate  links  to  view  how-­‐to  tutorials  in  tool  Zps  or  other  locaZons  in  product  itself‣Overall,  make  is  easier  for  faculty  development  staff  to  find  the  various  support  resources  Blackboard  is  creaZng‣Keep  in  mind  that  some  insZtuZons  stagger  upgrades  to  new  releasesWednesday, May 15, 13
  • Q&AWednesday, May 15, 13
  • Jason Rhode, Ph.D.Assistant Director,Faculty Development andInstructional Design CenterNorthern Illinois Universitye: jrhode@niu.edut: @jrhodeslides available at:jasonrhode.com/pdo13Wednesday, May 15, 13