Type                         of                      ComplainersMonday, March 4, 13
Monday, March 4, 13
Monday, March 4, 13
Monday, March 4, 13
U                                                   U                      Passives                   Activists           ...
Types of Complainers                                  Likely to                                Give Company               ...
Types of Complainers                                   Likely to                                 Give Company             ...
Types of Complainers                                      Likely to                                    Give Company       ...
Types of Complainers                                      Likely to                                    Give Company       ...
Types of Complainers                                      Likely to                                    Give Company       ...
www.ramitup.comMonday, March 4, 13
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Type of complainers

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There are many types of complainers of bad customer service

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Type of complainers

  1. 1. Type of ComplainersMonday, March 4, 13
  2. 2. Monday, March 4, 13
  3. 3. Monday, March 4, 13
  4. 4. Monday, March 4, 13
  5. 5. U U Passives Activists U U Voicers Irates U Types of ComplainersMonday, March 4, 13
  6. 6. Types of Complainers Likely to Give Company 2nd Chance More Less Average Likely To Take Action Less MoreMonday, March 4, 13
  7. 7. Types of Complainers Likely to Give Company 2nd Chance More Less Passives Complaint to Self “No point! Waste of time & Effort!” Average Likely To Take Action Less MoreMonday, March 4, 13
  8. 8. Types of Complainers Likely to Give Company 2nd Chance More Less Passives Voicers Complaint to Complaint to Self Company “No point! “Hey! I am your Waste of time loyal customer & Effort!” ok! Why are you doing this to me!” Average Likely To Take Action Less MoreMonday, March 4, 13
  9. 9. Types of Complainers Likely to Give Company 2nd Chance More Less Passives Voicers Irates Complaint to Complaint to Complaint to Self Company Friends/Competitors “No point! “Hey! I am your “Company A is Waste of time loyal customer better than my & Effort!” ok! Why are previous you doing this company!” to me!” Average Likely To Take Action Less MoreMonday, March 4, 13
  10. 10. Types of Complainers Likely to Give Company 2nd Chance More Less Passives Voicers Irates Activists Complaint to Complaint to Complaint to Complaint to Third Parties/ Self Company Friends/Competitors Authorities “No point! “Hey! I am your “Company A is “I am lodging Waste of time loyal customer better than my this complaint & Effort!” ok! Why are previous against you doing this company!” Company A to me!” for ...” Average Likely To Take Action Less MoreMonday, March 4, 13
  11. 11. www.ramitup.comMonday, March 4, 13
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