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Type of complainers

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There are many types of complainers of bad customer service

There are many types of complainers of bad customer service

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    Type of complainers Type of complainers Presentation Transcript

    • Type of ComplainersMonday, March 4, 13
    • Monday, March 4, 13
    • Monday, March 4, 13
    • Monday, March 4, 13
    • U U Passives Activists U U Voicers Irates U Types of ComplainersMonday, March 4, 13
    • Types of Complainers Likely to Give Company 2nd Chance More Less Average Likely To Take Action Less MoreMonday, March 4, 13
    • Types of Complainers Likely to Give Company 2nd Chance More Less Passives Complaint to Self “No point! Waste of time & Effort!” Average Likely To Take Action Less MoreMonday, March 4, 13
    • Types of Complainers Likely to Give Company 2nd Chance More Less Passives Voicers Complaint to Complaint to Self Company “No point! “Hey! I am your Waste of time loyal customer & Effort!” ok! Why are you doing this to me!” Average Likely To Take Action Less MoreMonday, March 4, 13
    • Types of Complainers Likely to Give Company 2nd Chance More Less Passives Voicers Irates Complaint to Complaint to Complaint to Self Company Friends/Competitors “No point! “Hey! I am your “Company A is Waste of time loyal customer better than my & Effort!” ok! Why are previous you doing this company!” to me!” Average Likely To Take Action Less MoreMonday, March 4, 13
    • Types of Complainers Likely to Give Company 2nd Chance More Less Passives Voicers Irates Activists Complaint to Complaint to Complaint to Complaint to Third Parties/ Self Company Friends/Competitors Authorities “No point! “Hey! I am your “Company A is “I am lodging Waste of time loyal customer better than my this complaint & Effort!” ok! Why are previous against you doing this company!” Company A to me!” for ...” Average Likely To Take Action Less MoreMonday, March 4, 13
    • www.ramitup.comMonday, March 4, 13