Are my boundaries and guidelines :helping or hindering ? Problem Pro Act Re Act PWhat can I do : What can I learn from : * Observation * Compliments * Interviews* Focus Groups Action * Comments * Complaints Remember: If they are complaining there is hope they are still interested in working with you
Action ? Past Ex Process* How can I get to the root cause?* What processes I must innovate and modify?* What can I learn from my past ?* What processes worked & what didn’t ?* How can I create clear and simple procedures?