Service recovery

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Service recovery

  1. 1. aram MBABusiness Communication Coach www.ramitup.comion Coach www.ramitup.com
  2. 2. $ Ac tPro P S Past Ex Process Ac t ? Re A
  3. 3. Task Relationship
  4. 4. Are my boundaries and guidelines :helping or hindering ? Problem Pro Act Re Act PWhat can I do : What can I learn from : * Observation * Compliments * Interviews* Focus Groups Action * Comments * Complaints Remember: If they are complaining there is hope they are still interested in working with you
  5. 5. Action ? Past Ex Process* How can I get to the root cause?* What processes I must innovate and modify?* What can I learn from my past ?* What processes worked & what didn’t ?* How can I create clear and simple procedures?
  6. 6. Solution S $People HassleFactor Factor Action
  7. 7. aram MBABusiness Communication Coach www.ramitup.comion Coach www.ramitup.com Thank You

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