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Questioning Customer Service                       Santhanaram JayaramSunday, June 24, 12
Santhanaram Jayaram              Santhanaram Jayaram is a Business          Communication Coach & speaker with an         ...
Going the extra mile                 Does the service provider regularly exceed standards                 by going the ext...
Background Knowledge                 Is the service provider trained to know the core                 business and can eff...
Helpfulness            Is the service provider helpful and ensures customer            requirements are met?Sunday, June 2...
Difficult Customers             Does the service provider deal with difficult customers             with courtesy and resp...
Image             Is the service provider friendly and project a good             image and manner to the customer?Sunday,...
Look at this frame to help you think of more                      questions you could ask your service provider           ...
Stay in Touch                        Ramitup.comSunday, June 24, 12
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Questioning customer service

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Everyone wants to improve customer service. It is also important to look at various questions to improve your customer service experience.

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Transcript of "Questioning customer service"

  1. 1. Questioning Customer Service Santhanaram JayaramSunday, June 24, 12
  2. 2. Santhanaram Jayaram Santhanaram Jayaram is a Business Communication Coach & speaker with an MBA in International Business who strongly believes in his mission of H.O.P.E , Helping Other People Effectively. Ram has conceptualized a program "C.O.D.E.W.O.R.D for success". Specialty : Customer Service Interaction Service Blueprint Service RecoverySunday, June 24, 12
  3. 3. Going the extra mile Does the service provider regularly exceed standards by going the extra mile to provide outstanding customer service?Sunday, June 24, 12
  4. 4. Background Knowledge Is the service provider trained to know the core business and can effectively supply the customers with what they require?Sunday, June 24, 12
  5. 5. Helpfulness Is the service provider helpful and ensures customer requirements are met?Sunday, June 24, 12
  6. 6. Difficult Customers Does the service provider deal with difficult customers with courtesy and respect?Sunday, June 24, 12
  7. 7. Image Is the service provider friendly and project a good image and manner to the customer?Sunday, June 24, 12
  8. 8. Look at this frame to help you think of more questions you could ask your service provider to strive for better customer service.Sunday, June 24, 12
  9. 9. Stay in Touch Ramitup.comSunday, June 24, 12
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