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How the various types communicate
How the various types communicate
How the various types communicate
How the various types communicate
How the various types communicate
How the various types communicate
How the various types communicate
How the various types communicate
How the various types communicate
How the various types communicate
How the various types communicate
How the various types communicate
How the various types communicate
How the various types communicate
How the various types communicate
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How the various types communicate

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We have various types of communicators, …

We have various types of communicators,
the aggressive,passive-aggressive, passive and the assertive.This presentation simplifies using the 3Vs in communication, verbal,vocal and visual.

Published in: Education, Technology, Business
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  • 1. Ram Up Customer Your Service How the various types communicateSaturday, April 13, 13
  • 2. Santhanaram Jayaram Santhanaram Jayaram is a Business Communication Coach & speaker with an MBA in International Business who strongly believes in his mission of H.O.P.E , Helping Other People Effectively. Ram has conceptualized a program "C.O.D.E.W.O.R.D for success". Specialty : Creating Service Experience, Laughter & EnneagramSaturday, April 13, 13
  • 3. Santhanaram Jayaram Santhanaram Jayaram is a Business Communication Coach & speaker with an MBA in International Business who strongly believes in his mission of H.O.P.E , Helping Other People Effectively. Ram has conceptualized a program "C.O.D.E.W.O.R.D for success". Specialty : Creating Service Experience, Laughter & EnneagramSaturday, April 13, 13
  • 4. Saturday, April 13, 13
  • 5. Saturday, April 13, 13
  • 6. Ram’s PartnersSaturday, April 13, 13
  • 7. Ram’s PartnersSaturday, April 13, 13
  • 8. Body Language Passive - Aggressive Visual Avoiding Eye contact Frowning False Smiling Fiddling Now what have I Dismissive done wrong? Critical Verbal Sarcastic Vocal It’s not fair Moaning I haven’t done it yet Complaining This will never work Words TonalitySaturday, April 13, 13
  • 9. Body Language Passive Visual Hunching Fiddling Shrinking It doesn’t really matter Quiet I don’t mind Monotonous Verbal Vocal I don’t know Mumbling It’s up to you It’s not up to me Waffling (hesitant) Words TonalitySaturday, April 13, 13
  • 10. Body Language Aggressive Eyeballing Visual Frowning Space-invading Angular gestures Sharp Stop it Can’t Sneering Do it NOW Loud Verbal Vocal Don’t Won’t Abusive It’s your fault Forceful Sarcastic You always ... Critical Words TonalitySaturday, April 13, 13
  • 11. Body Language Assertive Balanced Smiling Visual Eye contact Head up Open Gestures Shall we? Calm I would like Steady Verbal Vocal I seek your Even understanding Encouraging I need Sincere Words TonalitySaturday, April 13, 13
  • 12. Saturday, April 13, 13
  • 13. SANTHANARAM JAYARAMSaturday, April 13, 13
  • 14. Saturday, April 13, 13
  • 15. www.ramitup.comSaturday, April 13, 13

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