Customer Service: Going the Extra Mile

  • 1,498 views
Uploaded on

When it comes to enhancing the customer service experience, we could consider the 10 Gems of Going the Extra Mile for Service, this presentation is an illustration of the 10 Gems.

When it comes to enhancing the customer service experience, we could consider the 10 Gems of Going the Extra Mile for Service, this presentation is an illustration of the 10 Gems.

More in: Business , Education
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
No Downloads

Views

Total Views
1,498
On Slideshare
0
From Embeds
0
Number of Embeds
1

Actions

Shares
Downloads
28
Comments
1
Likes
1

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. Customer Service:Going the Extra Mile Santhanaram Jayaram
  • 2. Look Good, Feel Great
  • 3. Notice your Customers
  • 4. Smile from the Heart
  • 5. Greet, Smile & Thank
  • 6. Give Customer Full Attention
  • 7. Know Your Product
  • 8. Provide Alternatives
  • 9. Choice of Words:Change Negative to Positive
  • 10. Handling Challenging Individuals: C.L.A.P
  • 11. Thank Customer
  • 12. Santhanaram Jayaram2be3consultancy.com Visit : About.me/Santhanaram.Jayaram