10 tips to provide service excellence
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10 tips to provide service excellence

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10 tips to provide service excellence using illustration. Hope you like this short presentation. ...

10 tips to provide service excellence using illustration. Hope you like this short presentation.
Look Good Feel Great
Notice the Customer
Smile from the Heart
Great, Smile, Thank
Give your customer full attention
Know your Product
Provide Alternative
Choice of words, change negative to positive
Calm,Listen with empathy,Acknowledge and be a Problem Solver
Thank the Customer

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10 tips to provide service excellence 10 tips to provide service excellence Presentation Transcript

  • 10Tips to Provide Service Excellence - By Santhanaram Jayaram MBA Visit : www.ramitup.com
  • SANTHANARAM JAYARAM Santhanaram Jayaram, MBA in International Business Business Communication/Laughter Coach Author of Ram up your Laughter Appeared on National TV,Radio,Print. Specialty : Sales, Customer Service Laughter & Enneagram
  • Published Author
  • http://www1.channelnewsasia.com/amlive/2013/05/13/
  • Service Excellence Tip # 1
  • Notice your Customer Service Excellence Tip # 2
  • Smile from the Heart Service Excellence Tip # 3
  • G : Greet S : Smile T : Thank Service Excellence Tip # 4
  • Know your Product Service Excellence Tip # 6
  • Give Customer Full Attention Service Excellence Tip # 5
  • Provide Alternatives Service Excellence Tip # 7
  • Change Choice of Words Service Excellence Tip # 8
  • C : Calm L : Listen with Empathy A : Acknowledge Issue P : Problem Solver Service Excellence Tip # 9
  • Thank the Customer Service Excellence Tip # 10
  • Thank You! Pls subscribe to this channel or visit my page: www.ramitup.com