The Future of Business Collaboration

The Future of Business CollaborationHow to Turn The Inevitable into a CompetitiveAdvantageJames P. Ware, PhD Citrix OnlineExecutive Director November 30, 2011The Future of Work…unlimited

The Mobile Workforce Percent of Mobile Workers in the Global Workforce50%45%40% 35% International Data35% 27% Corporation:30%25%20% 16% More than 1 billion15% workers able to work10% from almost anywhere5% in 20110% 1 1990 2 1995 3 2000 4 2005 5 2010 6 2015 7 2020 “Mobile” means working out of the office at least two days a week -8- © Copyright 2011 by The Future of Work…unlimited. All rights reserved

Four Different Collaboration Settings* This is the Same key to success Time Different Same Different• Adapted from a model first developed by Bob Johansen Place and David Sibbet, Institute for the Future -9- © Copyright 2011 by The Future of Work…unlimited. All rights reserved

Know Your Purpose—and Everyone Else’s Low Brainstorming Solving a Process ProblemStructure Producing a Product/Service High High Low Outcome Certainty - 16 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved

Manage the Process Diverge Converge  Clarify goals  Find common ground  Plan meetings  Make everyone a winner  Hear everyone out  Drive for conclusions  Search for solutions  Reward everyoneCreate MakeChoices Choices - 18 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved

Video Is Different They can They can see your see what face you’re doing They can Lighting see you MattersThey can They can see you see you - 21 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved

Additional ResourcesJames Ware “The Future of Business Collaboration,” Citrix Online®, November 2011 http://img.en25.com/Web/CitrixOnline/G2MC_FOW_FutureofBusinessCollab oration.pdfKate Lister “Webcam Etiquette,” American Express OPEN Forum, June, 2011 (http://www.openforum.com/articles/webcam-etiquette-tips-from-the- other-side-of-the-conference-call)James Ware “Managing People You Can’t See,” Citrix Online®, April 2011 http://img.en25.com/Web/CitrixOnline/Managing%20People%20You%20Can%27t%20 See.pdfJames Ware “Managing a Remote Workforce: Proven Practices fromCharles Grantham Successful Leaders,” Citrix Online®, October, 2010 http://img.en25.com/Web/CitrixOnline/FutureofWork.pdfJames Ware “Connecting and Engaging Teams in a Distributed Workforce,” CitrixCharles Grantham Online®, 2009 http://img.en25.com/Web/CitrixOnline/GoToMeeting-Collab-FOW-Connecting.pdf - 25 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved

For Further InformationJames P. Ware, Ph.D.Executive DirectorThe Future of Work…unlimitedBerkeley, Californiajim@thefutureofwork.netWebsite: http://www.thefutureofwork.netBlog: http://www.thefutureofwork.net/blogTwitter: http://www.twitter.com/thefutureofwork - 26 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved

The Future of Business Collaboration

by James Ware on Jan 13, 2012

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