The Facilities Frontier: Third Places and New Corporate Workplaces

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This presentation was delivered to the Silicon Valley Chapter of IFMA on February 24, 2010. It was presented by a panel moderated by Glenn Dirks of Teletrips and featuring Jim Ware of the Work Design Collaborative, Barbara Sprenger of Satellite Telework Centers, and Diane Coles of SCAN Healthplan.

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The Facilities Frontier: Third Places and New Corporate Workplaces

  1. 1. The Facilities Frontier Glenn Dirks, Teletrips February 24, 2010 Jim Ware, Work Design Collaborative Juniper Networks Sunnyvale Barbara Sprenger, Satellite Work Centers Diane Coles, SCAN Health Plan
  2. 2. Two-Thirds of Knowledge Work Today Is Done Outside Organizational Facilities Corporate In Between – At Home— Facilities–35% 30% 35% “First Place” “Third Place” “Second Place” © Copyright 2010 by The Work Design Collaborative. All rights reserved -1-
  3. 3. The Business Case for Distributed Work Support Cost Per Worker* $30,000 HR/Admin $25,000 IT $20,000 CRE/Facilities $15,000 $10,000 $5,000 $- Traditio nal Off Environ ice 80% of Wo Hypothetical data, calculated using ment rkforce Flexible/Mo the WDC ROI Calculator bile © Copyright 2010 by The Work Design Collaborative. All rights reserved -2-
  4. 4. Shifting to a Third Place for Workforce Support* Traditional Office Third Place Environment Costs HR/Admin $30,000 IT $25,000 CRE/Facilities $20,000 $15,000 $10,000 $5,000 $- Source: WDC proprietary financial models © Copyright 2010 by The Work Design Collaborative. All rights reserved -3-
  5. 5. A New Kind of Workplace is Emerging We call it a “Business Community Center™” © Copyright 2010 by The Work Design Collaborative. All rights reserved -4-
  6. 6. A Case Example Prescott, Arizona Publicly Advanced Funded Video “Concierge” Conferencing Services Focused on Workforce Development Aimed at Entrepreneurs © Copyright 2010 by The Work Design Collaborative. All rights reserved -5-
  7. 7. The Prescott BCC Important Lessons Membership 20% People Need Resources Word of 30% Mouth Works 50 % Micro Businesses Offer a Variety It Can Become of Spaces Self-Sustaining Corporate Employees Self-Employed © Copyright 2010 by The Work Design Collaborative. All rights reserved -6-
  8. 8. 1
  9. 9. Desk Phone! Post! Cell Phone! Email! Smart Phone! IM! Management ! Remote ! Work! Price of Oil! Acceptance! Laptop! VPN @ ! 15Mbs/sec! PC! Broadband! Mainframe! Carbon ! Savings! Dial-Up!
  10. 10. The
Challenges
 3
  11. 11. 2006
Telework
Survey
 
 42%
prefer
working
near
home,
not
in
home 44%
 DistracDons
 43%
 Business‐Quality
Equip
 29%
 Professional
Environment
 21%
 High‐speed
Broadband
 16%
 Onsite
tech
support
 11%
 Keep
home/work
separate
 11%
 IsolaDon
 0%
 10%
 20%
 30%
 40%
 50%
 4
  12. 12. The
SoluDon:
 Local
Workspace
Centers
 •  Small,
neighborhood‐based
 •  Near
commuters’
homes
 •  Cater
to
use
of
tech
tools
 •  24/7
access,
tracking
 •  Staffed
 •  Flexible
space
 5
  13. 13. The
Satellite
 6
  14. 14. What’s
Important
 •  AestheDcs
–
comfortable
workspace
vital!
 •  LocaDon
–
walk
to
coffee,
lunch
&
drinks
(and
shops
and
parks
 and
gym)
 •  Instant
ready‐to‐work
 •  Membership‐based

‐‐
Needs
vary,
plans
vary
 •  “Hoteling”
‐‐
Flexible
scheduling,
flexible
workspaces

 •  24/7
access
 •  Balance
of
automaDon
and
personal
service
 •  Community
center
concept

 7
  15. 15. Costs
and
Savings
 Per
 Per
 Commuter
 Month
 Employer
 Month
 Satellite
Membership,
3d/wk
 $285
 Satellite
Membership,
3d/wk
 $285
 Save
25
miles
each
way,
3
x/ ($330)
 Savings:


 51%*
 week
@
$.55/mi.
 




HR/Admin
 Office
space
tax
savings

 ($97)
 




Facility
space
costs
 



@
34%
fed
and
state
 




Office
equip
purch
&
mtce
 TransportaDon
tax
savings

 ($75)
 



(to
corporate
HQ)
 Total
MONTHLY
SAVINGS

 ($217)
 *from
Future
of
Work
 



aker
7.5%
of
AGI
 8
  16. 16. Enhanced Quality Community/ of Local Business Life Reduced Increased Carbon Productivity Footprint 9
  17. 17.  The
saddest
aspect
of
life
right
now
is
that
 science
gathers
knowledge
faster
than
 society
gathers
wisdom…Isaac
Asimov
 10
  18. 18. Aligning Strategy with Real Estate Challenges ■  Real Estate Challenges –  Changes in federal regulations –  Rapid growth –  Expansion –  Attracting and retaining talent –  Corporate facility at some risk –  Space did not meet 2012 vision and culture –  High workforce support costs 1
  19. 19. Redefining Our Workplace In 2007 New Direction   Enabling face-to-face   More distributed/virtual workforce management   Less space but better space, and   Inefficient space more effectively used   Traditional “grid” workplace   More exciting, creative space that design fosters teamwork & innovatio (NO   Hierarchical SILOS)   Space, technology, and services   Less hierarchy were silos   Integrated solutions of space,   Focus on place technology, and services   Cost focus   Focus on work   No attention to Green   Cost focus – with benchmarking   Go Green 2
  20. 20. Embracing the Future of Work ■  Charter to re-align the real estate portfolio to reduce cost and handle growth ■  Moved several hundred employees to flexible work ■  In 2008 went from 185 sf/person to 155 sf/person at corporate headquarters ■  Achieving an ROI of 40% ■  Redesigned the workplace planning process, saving 38% in cost and 3 time
  21. 21. The New Space Concept ■  The Neighborhood –  Townhouse –  Single Occupant –  Phone Booth –  Café –  Library –  Mail Box Etc. / Copy Center 4
  22. 22. New Collaboration Spaces 5
  23. 23. New Collaboration Spaces 6
  24. 24. The Townhouse 7
  25. 25. The Townhouse 8
  26. 26. The Call Center Solution 9
  27. 27. Cost to Reconfigure Space 10
  28. 28. Cost to Reconfigure Space 11
  29. 29. Making SCAN more Flexible/Agile 12 © Copyright 2002-2010 Work Design Collaborative LLC. All rights reserved.
  30. 30. The Youtube Video http://www.youtube.com/watch?v=k1A9AdVd0Ks 13
  31. 31. For Further Information Diane Coles, MCR Barbara Sprenger Director, Workplace Services http://www.thesatelliteinc.com SCAN Health bsprenger@thesatelliteinc.com dcoles@scanhealthplan.com +1 831 222 2100 voice +1 562 989 8327 voice +1 831 345 6529 Glenn Dirks Dr. James Ware http://www.teletrips.com http://www.thefutureofwork.net gdirks@teletrips.com jim@thefutureofwork.net +1 650 948 5899 voice +1 510 558 1434 voice +1 650 867 4242 mobile +1 510 206 8147 mobile 14

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