The Changing Nature of Work: What's In It For Me?

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A presentation on the future of work, delivered March 23, 2011 at Facilities Fusion Conference in Boston, Massachusetts

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The Changing Nature of Work: What's In It For Me?

  1. 1. The Changing Nature of Work: What’s in it for Me? James P. Ware, PhD Executive Director The Future of Work…unlimited
  2. 2. Meet Our Presenter(s):James P. Ware, Ph.D.Executive Director, The Future of Work 2011Executive Producer, Work Design Collaborative 2002-2010Vice President, The Concours Group 1998-2001Research Director, Univ. of California Berkeley 1996-1998Managing Principal, Unisys Information Systems 1993-1996...Assistant Professor, Harvard Business School 1976-1981 © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  3. 3. A Story of Two Books The Difference -2- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  4. 4. Today, CRE/FM is on the Hot Seat Increase Workforce Satisfaction! Cut Costs! Cut Costs! Give Us More Private Offices! -3- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  5. 5. But There are So Many Questions . . . What are the best How many employees will lease terms? we have in 6 months? How many contractors need space in our buildings? What’s happening to How many the cost of a square square feet do foot? we need? How can we enhance Where? workforce collaboration? How is workforce mobility affecting our space needs? What can we do to reduce our carbon footprint? Why doesn’t senior management see workplace as a strategic resource? -4- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  6. 6. Today’s Agenda What’s Why? Changing? A conversation about the future of work— and the future of you What can you do What challenges to make a do we face? difference? © Copyright 2011 by The Future of Work…unlimited. All rights reserved -5-
  7. 7. The World Has Changed Again It’s time to reset the economy, our business models, and our minds -6- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  8. 8. The World Has Changed Again: Media -7- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  9. 9. The World Has Changed Again: Government -8- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  10. 10. The World Has Changed Again: Economy -9- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  11. 11. The World Has Changed Again: Education - 10 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  12. 12. The World Has Changed Again: Community - 11 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  13. 13. And Work Has Changed - 12 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  14. 14. Shift Happens: Demographics Percent Change 2010-2020 Age Group - 13 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  15. 15. Shift Happens: Technology - 14 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  16. 16. Shift Happens: New Workplaces and Globalization - 15 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  17. 17. But Place Still Matters - 16 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  18. 18. Putting It All Together: SCAN Health YouTube Video: http://www.youtube.com/watch?v=k1A9AdVd0Ks - 17 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  19. 19. What Does it All Mean? - 18 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  20. 20. Times of Change Create Huge Opportunities What to do? Here’s our humble advice…. - 19 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  21. 21. First: Design the Work Experience – Over and Over Plan Redesign Act Observe - 20 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  22. 22. Second: Rebuild the CRE/FM Business Model - 21 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  23. 23. Third: Redefine Workplace Services . . . as Workforce Support Military Quartermaster Corporate Workplace Services Clothing and equipment End-user computing; desks, chairs, filing cabinets, printers, copiers, A-V equipment, desk phones Fuel and transportation; communication Heat, light, power; Internet access; equipment and services Corporate Travel; interoffice mail; vendor contracts Construction equipment Typically outsourced to contractors; might include landscaping Personal items Office supplies; laptops, cell phones, employee concierge services Large equipment (tanks, storage Corporate facilities buildings) Medical supplies Safety equipment; first aid supplies Repair parts Tech support; equipment replacements; building maintenance - 22 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  24. 24. Fourth: Develop New Metrics Planet Profit People - 23 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  25. 25. Fifth: Don’t Knock on the Boardroom Door— Call the Meeting - 24 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  26. 26. Finally, Be Prepared for a Wild Ride - 25 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  27. 27. For Further InformationDr. James WareExecutive DirectorThe Future of Work…unlimitedBerkeley, California+1 510 558 1434 voice+1 510 558 1431 fax+1 510 206 8147 mobilejim@thefutureofwork.netWebsite: http://www.thefutureofwork.netBlog: http://www.thefutureofwork.net/blogTwitter: http://www.twitter.com/thefutureofwork - 26 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved

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