The Future of Work:Mastering the Art of Managing in the CloudJames P. Ware, PhD                           Citrix Online As...
A Tale of Two Books                 The Difference                                                                        ...
Shift Happens—Again                                                                                         -2-           ...
Shift Happens—Again                                                                                         -3-           ...
Today’s Agenda        Why is remote/mobile                        What challenges does          work growing so           ...
Work Evolves                    How       What                   “work”      “work” is                  gets done      Whe...
The “Anywhere Office” is a Reality Today             33%                                                         35%      ...
The Mobile Workforce is Growing Rapidly*         Mobile Workers as Percent of the Global Workforce50%                     ...
Why Embrace Remote Management?                                                                         Public             ...
Some Local ExamplesSydney Surges to 14th-MostExpensive City                 New Ash in the World                   Cloud  ...
Australia’s National Digital Economy Strategy*                                                                            ...
Unique Aspects of “Different Places” Work         More task         time, less       Fewer           social       accident...
Distributed Workers “Meet” and Interact in Four Ways*   Match the Technology to the Situation                             ...
Employee EngagementThe Critical Ingredient                                                        Clarity of              ...
Engaging Distributed Team Members                 Lead                Team-               building              exercises ...
Forming a Virtual TeamCritical Team-Building Activities                                                                   ...
Agree on Tangible Performance Measures for Each Job. . . and Use Them                                                     ...
What Does All This Mean for You?                                     Lead                               by Doing          ...
For Further InformationJames P. Ware, Ph.D.                                                 Special thanks for background ...
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Mastering The Art of Cloud Management

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This presentation was delivered to an Australian/New Zealand audience in July 2011. The webinar was sponsored by Anthill Magazine and Citrix Online.

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Mastering The Art of Cloud Management

  1. 1. The Future of Work:Mastering the Art of Managing in the CloudJames P. Ware, PhD Citrix Online AsiaPacExecutive Director 27 July, 2011The Future of Work…unlimited
  2. 2. A Tale of Two Books The Difference -1- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  3. 3. Shift Happens—Again -2- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  4. 4. Shift Happens—Again -3- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  5. 5. Today’s Agenda Why is remote/mobile What challenges does work growing so the “anywhere office” rapidly? present? A conversation about managing remote teams and a distributed workforce How can you keep What does all this remote employees mean for the future of engaged? work? -4- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  6. 6. Work Evolves How What “work” “work” is gets done Where What “work” workers gets done do -5- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  7. 7. The “Anywhere Office” is a Reality Today 33% 35% 32% “Third Places” -6- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  8. 8. The Mobile Workforce is Growing Rapidly* Mobile Workers as Percent of the Global Workforce50% Technology45% Cost of space40% Cost of commuting 35%35% Cultural values 27% Public policy30% Sustainability25%20% 16% Old habits15% Management discomfort Investment costs10% Uncertainty about ROI 5% Difficulty measuring impact 0% 1 1990 2 1995 3 2000 4 2005 5 2010 6 2015 7 2020* “Mobile” means working away from office at least two days per week.Source: Future of Work Demographic Projections, 2011 -7- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  9. 9. Why Embrace Remote Management? Public Policy Cost BusinessReduction Continuity Geographic Diversification Liability Mitigation Environmental Talent Impact Attraction -8- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  10. 10. Some Local ExamplesSydney Surges to 14th-MostExpensive City New Ash in the World Cloud - July 13, 2011 Grounds Flights -9- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  11. 11. Australia’s National Digital Economy Strategy* Goals: • online participation by Australian "The comprehensive transition households; of Australias economy and • online engagement by Australian society to a digital economy is businesses and not-for-profit appropriately a market-led organisations; phenomenon. Maximising the • smart management of our benefit of the digital economy environment and infrastructure; requires action by all levels of • improved health and aged care; governments, industry and the • expanded online education; community as a whole.” • increased teleworking; • improved online government service delivery and engagement; • greater digital engagement in regional* As reported by iTwire.com on 31 May 2011 Australia. - 10 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  12. 12. Unique Aspects of “Different Places” Work More task time, less Fewer social accidental interaction meetings Less face-to-face time - 11 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  13. 13. Distributed Workers “Meet” and Interact in Four Ways* Match the Technology to the Situation Same Time Different Same Different* Adapted from a model first developed by Bob Johansen, Institute for the Future Place - 12 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  14. 14. Employee EngagementThe Critical Ingredient Clarity of expectations Regular Rewards for feedback engagement Quality of peer/ Inspirational subordinate relationships leadership - 13 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  15. 15. Engaging Distributed Team Members Lead Team- building exercises Be a Celebrate Teach role life empathy model events Build a Playbook of tactics - 14 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  16. 16. Forming a Virtual TeamCritical Team-Building Activities - 15 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  17. 17. Agree on Tangible Performance Measures for Each Job. . . and Use Them How will we Why does this know it’s being job exist? done well? - 16 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  18. 18. What Does All This Mean for You? Lead by Doing Invest in Appropriate Technologies Embrace Distributed Work - 17 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  19. 19. For Further InformationJames P. Ware, Ph.D. Special thanks for background researchExecutive Director assistance to:The Future of Work…unlimitedBerkeley, California Laurie Aznavoorian, Geyer Ltd.+1 510 558 1434 voice Bevis England, Telework New Zealand/Australia+1 510 558 1431 fax Kate North, e-Work.com+1 510 206 8147 mobile Kate Lister, Telework Research Networkjim@thefutureofwork.netWebsite: http://www.thefutureofwork.netBlog: http://www.thefutureofwork.net/blogTwitter: http://www.twitter.com/thefutureofwork - 18 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
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