Mastering The Art of Cloud Management

The Future of Work:Mastering the Art of Managing in the CloudJames P. Ware, PhD Citrix Online AsiaPacExecutive Director 27 July, 2011The Future of Work…unlimited

Today’s Agenda Why is remote/mobile What challenges does work growing so the “anywhere office” rapidly? present? A conversation about managing remote teams and a distributed workforce How can you keep What does all this remote employees mean for the future of engaged? work? -4- © Copyright 2011 by The Future of Work…unlimited. All rights reserved

The Mobile Workforce is Growing Rapidly* Mobile Workers as Percent of the Global Workforce50% Technology45% Cost of space40% Cost of commuting 35%35% Cultural values 27% Public policy30% Sustainability25%20% 16% Old habits15% Management discomfort Investment costs10% Uncertainty about ROI 5% Difficulty measuring impact 0% 1 1990 2 1995 3 2000 4 2005 5 2010 6 2015 7 2020* “Mobile” means working away from office at least two days per week.Source: Future of Work Demographic Projections, 2011 -7- © Copyright 2011 by The Future of Work…unlimited. All rights reserved

Why Embrace Remote Management? Public Policy Cost BusinessReduction Continuity Geographic Diversification Liability Mitigation Environmental Talent Impact Attraction -8- © Copyright 2011 by The Future of Work…unlimited. All rights reserved

Australia’s National Digital Economy Strategy* Goals: • online participation by Australian "The comprehensive transition households; of Australias economy and • online engagement by Australian society to a digital economy is businesses and not-for-profit appropriately a market-led organisations; phenomenon. Maximising the • smart management of our benefit of the digital economy environment and infrastructure; requires action by all levels of • improved health and aged care; governments, industry and the • expanded online education; community as a whole.” • increased teleworking; • improved online government service delivery and engagement; • greater digital engagement in regional* As reported by iTwire.com on 31 May 2011 Australia. - 10 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved

Unique Aspects of “Different Places” Work More task time, less Fewer social accidental interaction meetings Less face-to-face time - 11 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved

Distributed Workers “Meet” and Interact in Four Ways* Match the Technology to the Situation Same Time Different Same Different* Adapted from a model first developed by Bob Johansen, Institute for the Future Place - 12 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved

Employee EngagementThe Critical Ingredient Clarity of expectations Regular Rewards for feedback engagement Quality of peer/ Inspirational subordinate relationships leadership - 13 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved

Engaging Distributed Team Members Lead Team- building exercises Be a Celebrate Teach role life empathy model events Build a Playbook of tactics - 14 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved

Agree on Tangible Performance Measures for Each Job. . . and Use Them How will we Why does this know it’s being job exist? done well? - 16 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved

For Further InformationJames P. Ware, Ph.D. Special thanks for background researchExecutive Director assistance to:The Future of Work…unlimitedBerkeley, California Laurie Aznavoorian, Geyer Ltd.+1 510 558 1434 voice Bevis England, Telework New Zealand/Australia+1 510 558 1431 fax Kate North, e-Work.com+1 510 206 8147 mobile Kate Lister, Telework Research Networkjim@thefutureofwork.netWebsite: http://www.thefutureofwork.netBlog: http://www.thefutureofwork.net/blogTwitter: http://www.twitter.com/thefutureofwork - 18 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved

Mastering The Art of Cloud Management

by James Ware

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