Managing People You Can't See

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This is a downloadable pdf version of the webinar presentation we delivered on February 2, 2010, sponsored by Citrix Online. For a full audio/video recording, go to: http://bit.ly/9YVonL

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Managing People You Can't See

  1. 1. The Future of Work: How Do You Manage People You Can’t See? Charlie Grantham, PhD. Citrix Online James Ware, PhD. February 2, 2010 Executive Producers Work Design Collaborative
  2. 2. Today’s Agenda Why is remote/mobile What challenges does work growing so the “anywhere office” rapidly? present? A conversation about managing remote teams and a distributed workforce How can you keep What does all this remote employees mean for the future of engaged? work? © Copyright 2010 by The Work Design Collaborative. All rights reserved -1-
  3. 3. Someone has Hit the “Reset” Button (Jeffrey Immelt, CEO, General Electric) We believe: That we are in the early stages of a fundamental transformation in the way work is organized, managed, and performed. We know: That “work anywhere” approaches can reduce workforce support costs by as much as 40%. © Copyright 2010 by The Work Design Collaborative. All rights reserved -2-
  4. 4. The “New Rules” “Bigger, Economies of faster, more” scale don’t are watch- necessarily words of a work bygone era anymore Relationships Move fixed trump costs to ownership of variable resources © Copyright 2010 by The Work Design Collaborative. All rights reserved -3-
  5. 5. Work Evolves How What “work” gets “work” is done Where What “work” gets workers do done © Copyright 2010 by The Work Design Collaborative. All rights reserved -4-
  6. 6. The “Anywhere Office” is a Reality Today © Copyright 2010 by The Work Design Collaborative. All rights reserved -5-
  7. 7. The Mobile Workforce is Growing Rapidly (000) Mobile Worker Projections 50000 26.7% Old habits 45000 40000 Resistance 35000 Scarcity of experts 30000 Up-front investment 25000 20000 16.1% 15000 10000 Technology 5000 Commute costs 0 ROI 1990 1995 2000 2005 2010 2015 Environmental impacts * Source: WDC Demographic Projections, 2009 © Copyright 2010 by The Work Design Collaborative. All rights reserved -6-
  8. 8. Unique Aspects of “Different Places” Work More task time, less social interaction Fewer accidental meetings Less face-to- face time © Copyright 2010 by The Work Design Collaborative. All rights reserved -7-
  9. 9. Distributed Workers “Meet” and Interact in Four Ways* Match the Technology to the Situation Same Time Different Same Different Place * Adapted from a model first developed by Bob Johansen, Institute for the Future © Copyright 2010 by The Work Design Collaborative. All rights reserved -8-
  10. 10. Employee Engagement The Critical Ingredient for Effective Teams Clarity of expectations Regular Rewards for feedback engagement Quality of peer/ Inspirational subordinate leadership relationships © Copyright 2010 by The Work Design Collaborative. All rights reserved -9-
  11. 11. Engaging Distributed Team Members Lead Team- building exercises Be a Celebrate Teach role life empathy model events Build a Playbook of tactics © Copyright 2010 by The Work Design Collaborative. All rights reserved - 10 -
  12. 12. Face-to-Face Gatherings Drive Team Engagement Celebrating and Forming Moving On Shifting from Planning to Implementing © Copyright 2010 by The Work Design Collaborative. All rights reserved - 11 -
  13. 13. Leadership Principles Establish Develop tangible agreements Be highly Publish performance about participative formal measures interactions policies © Copyright 2010 by The Work Design Collaborative. All rights reserved - 12 -
  14. 14. You Still Need a Place . . . this is now That was then . . © Copyright 2010 by The Work Design Collaborative. All rights reserved - 13 -
  15. 15. A New Kind of Workplace is Emerging We call it a “Business Community Center™” © Copyright 2010 by The Work Design Collaborative. All rights reserved - 14 -
  16. 16. What Does All This Mean for You? Embrace Distributed Work Invest in Lead by Appropriate Doing Technologies © Copyright 2010 by The Work Design Collaborative. All rights reserved - 15 -
  17. 17. For Further Information Dr. Charles Grantham Dr. James Ware Prescott, Arizona Berkeley, California +1 928 771 9138 office +1 510 558 1434 voice +1 928 771 9138 fax +1 510 558 1431 fax +1 928 533 9149 mobile +1 510 206 8147 mobile charlie@thefutureofwork.net jim@thefutureofwork.net Website: http://www.thefutureofwork.net Blog: http://www.thefutureofwork.net/blog Books: Corporate Agility http://www.corporateagilitybook.com (American Mgt. Assoc.) Cut It Out! http://bit.ly/7krFly (IFMA Foundation) Twitter: http://www.twitter.com/thefutureofwork © Copyright 2010 by The Work Design Collaborative. All rights reserved - 16 -

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