Managing People You Can't See

Managing People You Can’t See James P. Ware, PhD Executive Director The Future of Work…unlimited June 7, 2011 Webinar sponsored by:

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Follow the conversation on Twitter #GoodManager Handles: @thefutureofwork @HarvardBiz @gotomeeting

Welcome! Angelia Herrin Harvard Business Review http://hbr.org/ Boston, MA

Our Feature Speaker James Ware, PhD The Future of Work…Unlimited www.thefutureofwork.net/ Berkeley, CA

Today’s Agenda Why is remote/mobile What challenges does work growing so a distributed rapidly? workforce present? A conversation about managing remote teams and a distributed workforce How can you keep What does all this remote employees mean for the future of engaged and work? productive? -9- © Copyright 2011 by The Future of Work…unlimited. All rights reserved

The Global Mobile Workforce is Growing Rapidly* Mobile Workers as Percent of Total Workforce50%45% Old habits40% 35% Resistance35% Scarcity of experts 27%30% Up-front investment25%20% 16%15% Technology10% Commute costs5% ROI0% Environmental 1 1990 2 1995 3 2000 4 2005 5 2010 6 2015 7 2020 impacts* “Mobile” means working away from office at least two days per week.Source: Future of Work Demographic Projections, 2011 - 12 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved

But It’s Not Just About Mobility Global Working-Age Population: 1990: 2010: 3.25 billion 4.5 billion95% of growth occurred in less-developed countries; 67% in Asia - 13 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved

What is Unique About “Different Places” Work? More task time, less social interaction Fewer Differing accidental languages, meetings social customs, expectations - 14 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved

Distributed Workers “Meet” and Interact in Four Ways* Match the Technology to the Situation Same Time Different Same Different* Adapted from a model first developed by Bob Johansen, Institute for the Future Place - 15 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved

Employee EngagementThe Critical Ingredient Clarity of expectations Regular Rewards for feedback engagement Quality of peer/ Inspirational subordinate leadership relationships - 16 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved

Engaging Distributed Team Members Lead Team- building exercises Be a Celebrate Teach role life empathy events model Recognize Success - 17 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved

Agree on Tangible Performance Measures for EachJob. . . and Use Them How will we Why does this know it’s being job exist? done well? - 21 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved

For Further InformationJames P. Ware, Ph.D.Executive DirectorThe Future of Work…unlimitedBerkeley, California+1 510 558 1434 voice+1 510 558 1431 fax+1 510 206 8147 mobilejim@thefutureofwork.netWebsite: http://www.thefutureofwork.netBlog: http://www.thefutureofwork.net/blogTwitter: http://www.twitter.com/thefutureofwork - 23 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved

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Managing People You Can't See

by James Ware

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