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Managing People You Can't See
 

Managing People You Can't See

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Webinar presented on June 6, 2011 on the challenges of managing remote employees. Co-sponsored by Harvard Business Review and Citrix Online.

Webinar presented on June 6, 2011 on the challenges of managing remote employees. Co-sponsored by Harvard Business Review and Citrix Online.

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    Managing People You Can't See Managing People You Can't See Presentation Transcript

    • Managing People You Can’t See James P. Ware, PhD Executive Director The Future of Work…unlimited June 7, 2011 Webinar sponsored by:
    • Questions? Type your questions into the questions pane in the control panel --> Type question here
    • Follow the conversation on Twitter #GoodManager Handles: @thefutureofwork @HarvardBiz @gotomeeting
    • Welcome! Angelia Herrin Harvard Business Review http://hbr.org/ Boston, MA
    • Our Feature Speaker James Ware, PhD The Future of Work…Unlimited www.thefutureofwork.net/ Berkeley, CA
    • Poll Question How many of you are managing people you can’t see? -5- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
    • A Tale of Two Books The Difference -6- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
    • Shift Happens—Again -7- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
    • And the Whole World Has Changed Someone has hit the “Reset” button. -8- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
    • Today’s Agenda Why is remote/mobile What challenges does work growing so a distributed rapidly? workforce present? A conversation about managing remote teams and a distributed workforce How can you keep What does all this remote employees mean for the future of engaged and work? productive? -9- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
    • Work is Evolving How What “work” “work” is gets done Where What “work” workers gets done do - 10 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
    • The “Anywhere Office” is a Reality Today 33% 35% 32% “Third Places” - 11 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
    • The Global Mobile Workforce is Growing Rapidly* Mobile Workers as Percent of Total Workforce50%45% Old habits40% 35% Resistance35% Scarcity of experts 27%30% Up-front investment25%20% 16%15% Technology10% Commute costs5% ROI0% Environmental 1 1990 2 1995 3 2000 4 2005 5 2010 6 2015 7 2020 impacts* “Mobile” means working away from office at least two days per week.Source: Future of Work Demographic Projections, 2011 - 12 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
    • But It’s Not Just About Mobility Global Working-Age Population: 1990: 2010: 3.25 billion 4.5 billion95% of growth occurred in less-developed countries; 67% in Asia - 13 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
    • What is Unique About “Different Places” Work? More task time, less social interaction Fewer Differing accidental languages, meetings social customs, expectations - 14 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
    • Distributed Workers “Meet” and Interact in Four Ways* Match the Technology to the Situation Same Time Different Same Different* Adapted from a model first developed by Bob Johansen, Institute for the Future Place - 15 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
    • Employee EngagementThe Critical Ingredient Clarity of expectations Regular Rewards for feedback engagement Quality of peer/ Inspirational subordinate leadership relationships - 16 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
    • Engaging Distributed Team Members Lead Team- building exercises Be a Celebrate Teach role life empathy events model Recognize Success - 17 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
    • Forming a Virtual TeamCritical Team-Building Activities - 18 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
    • Special Challenges for Globally Distributed Teams Work Time Styles Zones Culture Work Schedules - 19 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
    • Overcoming Differences - 20 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
    • Agree on Tangible Performance Measures for EachJob. . . and Use Them How will we Why does this know it’s being job exist? done well? - 21 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
    • What Does All This Mean for You? Lead by Doing Invest in Appropriate Technologies Embrace Distributed Work - 22 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
    • For Further InformationJames P. Ware, Ph.D.Executive DirectorThe Future of Work…unlimitedBerkeley, California+1 510 558 1434 voice+1 510 558 1431 fax+1 510 206 8147 mobilejim@thefutureofwork.netWebsite: http://www.thefutureofwork.netBlog: http://www.thefutureofwork.net/blogTwitter: http://www.twitter.com/thefutureofwork - 23 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
    • Questions? Type your questions into the questions pane in the control panel --> Type question here
    • This webinar was brought to you by:Sign up for a free trial: Visit: www.gotomeeting.com Click the TRY IT FREE button Use Promo Code: meet Call: 1-866-962-6491 Email: gotomeeting@citrixonline.com