Managing People You Can't See
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This is a copy of a presentation delivered to a UK and European audience on April 19, 2011. It describes the challenges of managing a remote workforce and distributed teams, and offers guidelines and ...

This is a copy of a presentation delivered to a UK and European audience on April 19, 2011. It describes the challenges of managing a remote workforce and distributed teams, and offers guidelines and principles to managers of distributed teams.

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Managing People You Can't See Presentation Transcript

  • 1. The Future of Work:How Do You Manage People You Can’t See?James P. Ware, PhD Citrix Online EMEAExecutive Director April 19, 2011The Future of Work…unlimited
  • 2. A Tale of Two Books The Difference -1- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 3. Shift Happens Again -2- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 4. Shift Happens Again -3- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 5. The World Has Changed Again Someone has hit the “Reset” button. -4- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 6. Today’s Agenda Why is remote/mobile What challenges does work growing so the “anywhere office” rapidly? present? A conversation about managing remote teams and a distributed workforce How can you keep What does all this remote employees mean for the future of engaged? work? -5- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 7. Work Evolves How What “work” “work” is gets done Where What “work” workers gets done do -6- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 8. The “Anywhere Office” is a Reality Today -7- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 9. The “Anywhere Office” is a Reality Today 33% 35% 32% “Third Places” -8- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 10. The “Anywhere Office” is a Reality Today 33% 35% 32% “Third Places” -9- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 11. The Global Mobile Workforce is Growing Rapidly* Mobile Workers as Percent of Total Workforce50%45% Old habits40% 35% Resistance35% Scarcity of experts 27%30% Up-front investment25%20% 16%15% Technology10% Commute costs5% ROI0% Environmental 1 1990 2 1995 3 2000 4 2005 5 2010 6 2015 7 2020 impacts* “Mobile” means working away from office at least two days per week.Source: Future of Work Demographic Projections, 2011 - 10 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 12. Unique Aspects of “Different Places” Work More task time, less social interaction Fewer accidental Less meetings face-to-face time - 11 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 13. Distributed Workers “Meet” and Interact in Four Ways* Match the Technology to the Situation Same Time Different Same Different* Adapted from a model first developed by Bob Johansen, Institute for the Future Place - 12 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 14. Employee EngagementThe Critical Ingredient Clarity of expectations Regular Rewards for feedback engagement Quality of peer/ Inspirational subordinate leadership relationships - 13 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 15. Engaging Distributed Team Members Lead Team- building exercises Be a Celebrate Teach role life empathy model events Build a Playbook of tactics - 14 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 16. Forming a Virtual TeamCritical Team-Building Activities - 15 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 17. Agree on Tangible Performance Measures for EachJob. . . and Use Them How will we Why does this know it’s being job exist? done well? - 16 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 18. What Does All This Mean for You? Lead by Doing Invest in Appropriate Technologies Embrace Distributed Work - 17 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 19. For Further InformationJames P. Ware, Ph.D.Executive DirectorThe Future of Work…unlimitedBerkeley, California+1 510 558 1434 voice+1 510 558 1431 fax+1 510 206 8147 mobilejim@thefutureofwork.netWebsite: http://www.thefutureofwork.netBlog: http://www.thefutureofwork.net/blogTwitter: http://www.twitter.com/thefutureofwork - 18 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved