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Managing People You Can't See
Managing People You Can't See
Managing People You Can't See
Managing People You Can't See
Managing People You Can't See
Managing People You Can't See
Managing People You Can't See
Managing People You Can't See
Managing People You Can't See
Managing People You Can't See
Managing People You Can't See
Managing People You Can't See
Managing People You Can't See
Managing People You Can't See
Managing People You Can't See
Managing People You Can't See
Managing People You Can't See
Managing People You Can't See
Managing People You Can't See
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Managing People You Can't See

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This is a copy of a presentation delivered to a UK and European audience on April 19, 2011. It describes the challenges of managing a remote workforce and distributed teams, and offers guidelines and …

This is a copy of a presentation delivered to a UK and European audience on April 19, 2011. It describes the challenges of managing a remote workforce and distributed teams, and offers guidelines and principles to managers of distributed teams.

Published in: Business, Career, Education
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  • 1. The Future of Work:How Do You Manage People You Can’t See?James P. Ware, PhD Citrix Online EMEAExecutive Director April 19, 2011The Future of Work…unlimited
  • 2. A Tale of Two Books The Difference -1- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 3. Shift Happens Again -2- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 4. Shift Happens Again -3- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 5. The World Has Changed Again Someone has hit the “Reset” button. -4- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 6. Today’s Agenda Why is remote/mobile What challenges does work growing so the “anywhere office” rapidly? present? A conversation about managing remote teams and a distributed workforce How can you keep What does all this remote employees mean for the future of engaged? work? -5- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 7. Work Evolves How What “work” “work” is gets done Where What “work” workers gets done do -6- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 8. The “Anywhere Office” is a Reality Today -7- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 9. The “Anywhere Office” is a Reality Today 33% 35% 32% “Third Places” -8- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 10. The “Anywhere Office” is a Reality Today 33% 35% 32% “Third Places” -9- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 11. The Global Mobile Workforce is Growing Rapidly* Mobile Workers as Percent of Total Workforce50%45% Old habits40% 35% Resistance35% Scarcity of experts 27%30% Up-front investment25%20% 16%15% Technology10% Commute costs5% ROI0% Environmental 1 1990 2 1995 3 2000 4 2005 5 2010 6 2015 7 2020 impacts* “Mobile” means working away from office at least two days per week.Source: Future of Work Demographic Projections, 2011 - 10 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 12. Unique Aspects of “Different Places” Work More task time, less social interaction Fewer accidental Less meetings face-to-face time - 11 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 13. Distributed Workers “Meet” and Interact in Four Ways* Match the Technology to the Situation Same Time Different Same Different* Adapted from a model first developed by Bob Johansen, Institute for the Future Place - 12 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 14. Employee EngagementThe Critical Ingredient Clarity of expectations Regular Rewards for feedback engagement Quality of peer/ Inspirational subordinate leadership relationships - 13 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 15. Engaging Distributed Team Members Lead Team- building exercises Be a Celebrate Teach role life empathy model events Build a Playbook of tactics - 14 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 16. Forming a Virtual TeamCritical Team-Building Activities - 15 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 17. Agree on Tangible Performance Measures for EachJob. . . and Use Them How will we Why does this know it’s being job exist? done well? - 16 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 18. What Does All This Mean for You? Lead by Doing Invest in Appropriate Technologies Embrace Distributed Work - 17 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 19. For Further InformationJames P. Ware, Ph.D.Executive DirectorThe Future of Work…unlimitedBerkeley, California+1 510 558 1434 voice+1 510 558 1431 fax+1 510 206 8147 mobilejim@thefutureofwork.netWebsite: http://www.thefutureofwork.netBlog: http://www.thefutureofwork.net/blogTwitter: http://www.twitter.com/thefutureofwork - 18 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved

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