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The Future of Work:How Do You Manage People You Can’t See?James P. Ware, PhD                        Citrix Online EMEAExec...
A Tale of Two Books                 The Difference                                                                        ...
Shift Happens Again                                                                                          -2-          ...
Shift Happens Again                                                                                          -3-          ...
The World Has Changed Again                                                                                   Someone has ...
Today’s Agenda        Why is remote/mobile                        What challenges does          work growing so           ...
Work Evolves                    How       What                   “work”      “work” is                  gets done      Whe...
The “Anywhere Office” is a Reality Today                                                                                  ...
The “Anywhere Office” is a Reality Today             33%                                                         35%      ...
The “Anywhere Office” is a Reality Today             33%                                                         35%      ...
The Global Mobile Workforce is Growing Rapidly*            Mobile Workers as Percent of Total Workforce50%45%             ...
Unique Aspects of “Different Places” Work                      More task                      time, less                  ...
Distributed Workers “Meet” and Interact in Four Ways*   Match the Technology to the Situation                             ...
Employee EngagementThe Critical Ingredient                                                           Clarity of           ...
Engaging Distributed Team Members                 Lead                Team-               building              exercises ...
Forming a Virtual TeamCritical Team-Building Activities                                                                   ...
Agree on Tangible Performance Measures for EachJob. . . and Use Them                                                      ...
What Does All This Mean for You?                                     Lead                               by Doing          ...
For Further InformationJames P. Ware, Ph.D.Executive DirectorThe Future of Work…unlimitedBerkeley, California+1 510 558 14...
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Managing People You Can't See

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This is a copy of a presentation delivered to a UK and European audience on April 19, 2011. It describes the challenges of managing a remote workforce and distributed teams, and offers guidelines and principles to managers of distributed teams.

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Transcript of "Managing People You Can't See"

  1. 1. The Future of Work:How Do You Manage People You Can’t See?James P. Ware, PhD Citrix Online EMEAExecutive Director April 19, 2011The Future of Work…unlimited
  2. 2. A Tale of Two Books The Difference -1- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  3. 3. Shift Happens Again -2- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  4. 4. Shift Happens Again -3- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  5. 5. The World Has Changed Again Someone has hit the “Reset” button. -4- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  6. 6. Today’s Agenda Why is remote/mobile What challenges does work growing so the “anywhere office” rapidly? present? A conversation about managing remote teams and a distributed workforce How can you keep What does all this remote employees mean for the future of engaged? work? -5- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  7. 7. Work Evolves How What “work” “work” is gets done Where What “work” workers gets done do -6- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  8. 8. The “Anywhere Office” is a Reality Today -7- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  9. 9. The “Anywhere Office” is a Reality Today 33% 35% 32% “Third Places” -8- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  10. 10. The “Anywhere Office” is a Reality Today 33% 35% 32% “Third Places” -9- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  11. 11. The Global Mobile Workforce is Growing Rapidly* Mobile Workers as Percent of Total Workforce50%45% Old habits40% 35% Resistance35% Scarcity of experts 27%30% Up-front investment25%20% 16%15% Technology10% Commute costs5% ROI0% Environmental 1 1990 2 1995 3 2000 4 2005 5 2010 6 2015 7 2020 impacts* “Mobile” means working away from office at least two days per week.Source: Future of Work Demographic Projections, 2011 - 10 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  12. 12. Unique Aspects of “Different Places” Work More task time, less social interaction Fewer accidental Less meetings face-to-face time - 11 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  13. 13. Distributed Workers “Meet” and Interact in Four Ways* Match the Technology to the Situation Same Time Different Same Different* Adapted from a model first developed by Bob Johansen, Institute for the Future Place - 12 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  14. 14. Employee EngagementThe Critical Ingredient Clarity of expectations Regular Rewards for feedback engagement Quality of peer/ Inspirational subordinate leadership relationships - 13 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  15. 15. Engaging Distributed Team Members Lead Team- building exercises Be a Celebrate Teach role life empathy model events Build a Playbook of tactics - 14 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  16. 16. Forming a Virtual TeamCritical Team-Building Activities - 15 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  17. 17. Agree on Tangible Performance Measures for EachJob. . . and Use Them How will we Why does this know it’s being job exist? done well? - 16 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  18. 18. What Does All This Mean for You? Lead by Doing Invest in Appropriate Technologies Embrace Distributed Work - 17 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  19. 19. For Further InformationJames P. Ware, Ph.D.Executive DirectorThe Future of Work…unlimitedBerkeley, California+1 510 558 1434 voice+1 510 558 1431 fax+1 510 206 8147 mobilejim@thefutureofwork.netWebsite: http://www.thefutureofwork.netBlog: http://www.thefutureofwork.net/blogTwitter: http://www.twitter.com/thefutureofwork - 18 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
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