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Managing a Multigenerational Workforce

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This is a presentation that I delivered at IFMA's Facilities Fusion conference in Boston on March 24, 2011. It focuses on the five generations now active in the workforce and explores not only how to …

This is a presentation that I delivered at IFMA's Facilities Fusion conference in Boston on March 24, 2011. It focuses on the five generations now active in the workforce and explores not only how to manage generational differences, but also the idea that each generation has unique workplace preferences.

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  • 1. Managing aMultigenerational Workforce James P. Ware, PhD Executive Director The Future of Work…unlimited
  • 2. Meet Our Presenter:James P. Ware, Ph.D.Executive Director, The Future of Work…unlimited 2011Executive Producer, Work Design Collaborative 2002-2010Vice President, The Concours Group 1998-2001Research Director, Univ. of California Berkeley 1996-1998Managing Principal, Unisys Information Systems 1993-1996...Assistant Professor, Harvard Business School 1976-1981 © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 3. A Close Encounter -2- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 4. Today’s Agenda What do we know Why does about the workforce generational today? diversity matter? A conversation about managing diversity in the workforce How can we take What does all this advantage of all that mean for the future diversity? of work? © Copyright 2011 by The Future of Work…unlimited. All rights reserved -3-
  • 5. “Demographics is destiny” - Ken Dychtwald -4- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 6. What Do We Know About the Workforce? “Baby Boom”Births per 1000 population (1946-1964) U.S. Birth Rates, 1909 – 2004 -5- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 7. What Do We Know About the Workforce?The Elephant Moving Through the Snake Male Female Male Female 1990 2020 -6- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 8. What Do We Know About the Workforce? -7- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 9. What Do We Know About the Workforce? -8- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 10. Five Generations @ Work Millennials Generation “Y” Generation Baby “X” BoomersThe Silent 1991-Generation 1977 - 1990 1965 - 1976 1946 - 19641930 -1945 -9- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 11. An Important Caveat . . . - 10 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 12. The “Silent Generation” - 11 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 13. The Baby Boomers - 12 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 14. Generation “X” - 13 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 15. Gen “Y” - 14 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 16. The Millennials - 15 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 17. What Challenges Lie Ahead? 1 Percent Change 2010-2020 Replacing the Boomers Age Group - 16 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 18. Massive Workforce Shortages Are Looming 3 percent Average annual U.S. economic growth rate (since 1948) New workers needed by 2030 58 million at 3% growth per year Estimated U.S. population 23 million workforce growth by 2030 35 million Possible shortfall Source: Ryan Johnson, WorldatWork - 17 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 19. What Challenges Lie Ahead? Channeling energy and creativity 2 Maintaining engagement; leveraging talent Match Stepping up to managementManagement and leadership responsibilities Style to Maintaining engagement andGenerational tapping experience Patterns Capturing experiential knowledge; encouraging mentorship - 18 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 20. What Challenges Lie Ahead? 3 Managing Cross-Generational Conflict - 19 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 21. What Challenges Lie Ahead? 4Accommodating Differing Workplace Preferences © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 22. What Challenges Lie Ahead? “We” Cyberspace 5 Team Conference Rooms Rooms Supporting Owned Shared Multiple Workplaces Touchdown Cubicles Spaces Physical Space “I”Source: David Lathrop, Steelcase © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 23. What Challenges Lie Ahead? Flexible 6 Collaborate Create (clan) (adhocracy)Linking People and Place to Internal External Culture Control Compete (hierarchy) (market)Source: Kim Cameron, University of Michigan Focused - 22 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 24. In Summary . . . 1 Recruit to replace Boomers 2 Match management style to generational patterns 3 Manage cross-generational conflict 4 Accommodate different workplace needs 5 Support multiple workplaces 6 Link people and place to culture - 23 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  • 25. For Further InformationDr. James WareExecutive DirectorThe Future of Work…unlimitedBerkeley, California+1 510 558 1434 voice+1 510 558 1431 fax+1 510 206 8147 mobilejim@thefutureofwork.netWebsite: http://www.thefutureofwork.netBlog: http://www.thefutureofwork.net/blogTwitter: http://www.twitter.com/thefutureofwork - 24 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved

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