Leading Change:A Core Competency for Facilities ManagersJames P. Ware, PhDExecutive DirectorThe Future of Work…unlimited
Meet Our Presenter:              I work with senior              executives to design a              future of work that  ...
Imagine a Cocktail Party…      “Hi I’m Sarah.      So, what do      you do?”                                              ...
What Do You Say?                                                                            -4-    © Copyright 2012 by The...
All the World’s a Stage. . .We design the work experience –to improve workforce productivity                              ...
and. . .We Introduce Change                                                                                -6-        © Co...
Experiencing Change                 FeelingsPerceptions                                                Assumptions        ...
Exercise:Experiencing Change                                                                             -8-     © Copyrig...
Leading Change is Difficult                                                                               © Copyright Rose...
Understanding ChangeC=DxVxP                                                                            - 10 -    © Copyrig...
C=Dissatisfaction x V x PWho?How widespread?About what?How intense?                                                       ...
C= D                         x           Vision x PWhose?How specific?How compelling?What’s in it forme?What’s in it forme...
C= D                   x          V                 x           ProcessHow detailed?Who is leading it?Who supports it?How ...
Applying The Model C=DxVxP12.5% = 50% x 50% x 50%                                                                         ...
A Proven 8-Step Process                        1. Create a sense of urgency                        2. Pull together the gu...
Creating Urgency             Now!                                                                          - 16 -  © Copyr...
Creating Urgency   Design From Data                                                                          - 17 -  © Cop...
Creating UrgencyAsk questions–and listen to the answers                                                                   ...
Creating UrgencyPaint Picturesof What Could      Be                                                                       ...
Creating Urgency                             Increase the                           tension between                       ...
Taking the Journey                                                                           - 21 -   © Copyright 2012 by ...
Rules of the Road  LightMany Fires                                                                          - 22 -  © Copy...
Rules of the Road Don’t Be aLone Ranger                                                                          - 23 -  ©...
Rules of the RoadGet Moving &Stay Moving                                                                          - 24 -  ...
Rules of the Road    Stay  Patiently Impatient                                                                          - ...
If You Are Hungry for More…Read theBook                                                                                - 2...
If You Are Hungry for More… Download    thisWhite Paperhttp://thefutureofwork.net/assets/Creating_the_Future_of_Work_WP201...
If You Are Hungry for More… Sign up  for mynewsletter                                       http://www.thefutureofwork.net...
If You Are Hungry for More… Give mea call!                                       +1 510 558 1434                          ...
Thank You!        I work with senior executives to design a future of work        that leverages people, attracts talent, ...
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Leading Change

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Leading Change

  1. 1. Leading Change:A Core Competency for Facilities ManagersJames P. Ware, PhDExecutive DirectorThe Future of Work…unlimited
  2. 2. Meet Our Presenter: I work with senior executives to design a future of work that leverages people, attracts talent, and saves money.
  3. 3. Imagine a Cocktail Party… “Hi I’m Sarah. So, what do you do?” -3- © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  4. 4. What Do You Say? -4- © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  5. 5. All the World’s a Stage. . .We design the work experience –to improve workforce productivity -5- © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  6. 6. and. . .We Introduce Change -6- © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  7. 7. Experiencing Change FeelingsPerceptions Assumptions -7- © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  8. 8. Exercise:Experiencing Change -8- © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  9. 9. Leading Change is Difficult © Copyright Rosebud Productions. Reprinted with permission. -9- © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  10. 10. Understanding ChangeC=DxVxP - 10 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  11. 11. C=Dissatisfaction x V x PWho?How widespread?About what?How intense? - 11 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  12. 12. C= D x Vision x PWhose?How specific?How compelling?What’s in it forme?What’s in it forme?What’s in it forme? - 12 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  13. 13. C= D x V x ProcessHow detailed?Who is leading it?Who supports it?How inclusive is it?How will youmeasure progress? - 13 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  14. 14. Applying The Model C=DxVxP12.5% = 50% x 50% x 50% - 14 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  15. 15. A Proven 8-Step Process 1. Create a sense of urgency 2. Pull together the guiding team 3. Develop the change vision and strategy 4. Communicate for understanding and buy-in 5. Empower others to act 6. Produce short-term wins 7. Do not let up 8. Make it stick by creating a new cultureSource: John Kotter, Leading Change and Your Iceberg is Melting - 15 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  16. 16. Creating Urgency Now! - 16 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  17. 17. Creating Urgency Design From Data - 17 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  18. 18. Creating UrgencyAsk questions–and listen to the answers - 18 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  19. 19. Creating UrgencyPaint Picturesof What Could Be - 19 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  20. 20. Creating Urgency Increase the tension between “Is” and “Could Be” - 20 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  21. 21. Taking the Journey - 21 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  22. 22. Rules of the Road LightMany Fires - 22 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  23. 23. Rules of the Road Don’t Be aLone Ranger - 23 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  24. 24. Rules of the RoadGet Moving &Stay Moving - 24 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  25. 25. Rules of the Road Stay Patiently Impatient - 25 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  26. 26. If You Are Hungry for More…Read theBook - 26 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  27. 27. If You Are Hungry for More… Download thisWhite Paperhttp://thefutureofwork.net/assets/Creating_the_Future_of_Work_WP2012001.pdf - 27 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  28. 28. If You Are Hungry for More… Sign up for mynewsletter http://www.thefutureofwork.net - 28 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  29. 29. If You Are Hungry for More… Give mea call! +1 510 558 1434 - 29 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  30. 30. Thank You! I work with senior executives to design a future of work that leverages people, attracts talent, and saves money.James P. Ware, Ph.D.Executive DirectorThe Future of Work…unlimitedBerkeley, Californiajim@thefutureofwork.netWebsite: http://www.thefutureofwork.netBlog: http://www.thefutureofwork.net/blogTwitter: http://www.twitter.com/thefutureofwork - 30 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
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