IFMA Webinar Nov 17 2010

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Slides used in a webinar delivered to IFMA Corporate Real Estate Council members on November 17, 2010. Based on Chapter 5 of the IFMA Foundation book, "Cut It Out! Save for Today, Build for Tomorrow"

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IFMA Webinar Nov 17 2010

  1. 1. Chapter 5 ~ The Office: A New Look at an Old Friend Charlie Grantham Jim Ware Executive Producers Work Design Collaborative IFMA Webinar November 17, 2010
  2. 2. © Copyright 2010 by The Work Design Collaborative. All rights reserved - 1 - The mission of the IFMA Foundation is to promote and support scholarships, educational and research opportunities for the advancement of facility management worldwide. Established in 1990 as a nonprofit, 501(c)(3) corporation, the IFMA Foundation is supported by the generosity of a community of individuals—IFMA members, chapters, councils, corporate sponsors and private contributors—and is proud to be an instrument of information and opportunities for the profession and its representatives. A separate entity from IFMA, the IFMA Foundation receives no funding from annual membership dues to carry out its mission. Supported by the generosity of the FM community, the IFMA Foundation provides education, research and scholarships for the benefit of FM professionals and students. Foundation contributors share the belief that education and research improve the FM profession.
  3. 3. © Copyright 2010 by The Work Design Collaborative. All rights reserved Special Thanks to the Book’s Sponsors - 2 -
  4. 4. © Copyright 2010 by The Work Design Collaborative. All rights reserved Save for Today, Build for Tomorrow - 3 - 1.  Strategy: Building a Sustainability Plan 2.  Real Estate Strategies to Save Money Now (and Later) 3.  Telework: The New Work (R)evolution 4.  The Role of Landscaping 5.  The Office: A New Look at an Old Friend 6.  Energy Savings 7.  Lighting: Illuminating the Path to Savings 8.  Thinking Outside of the Bucket 9.  The Paper Trail: Follow the Paper, Find the Money 10.  Green Light: Preparing the Business Case 11.  Making it Happen
  5. 5. © Copyright 2010 by The Work Design Collaborative. All rights reserved Today’s Agenda - 4 - What’s Changing? Why? SCAN Health: A Case Study From Mobile Work to the Agile Office Looking Forward: The Future of FM A conversation about the office and how it’s changing
  6. 6. © Copyright 2010 by The Work Design Collaborative. All rights reserved A Story of Two Books - 5 - The Difference
  7. 7. © Copyright 2010 by The Work Design Collaborative. All rights reserved The World Has Changed Again - 6 - It’s time to reset the economy, our business models, and our minds
  8. 8. © Copyright 2010 by The Work Design Collaborative. All rights reserved And Work Has Changed - 7 -
  9. 9. © Copyright 2010 by The Work Design Collaborative. All rights reserved Shift Happens: New Workplaces and Globalization - 8 -
  10. 10. © Copyright 2010 by The Work Design Collaborative. All rights reserved But Place Still Matters - 9 -
  11. 11. © Copyright 2010 by The Work Design Collaborative. All rights reserved Case Study: SCAN Health Plan - 10 -
  12. 12. © Copyright 2010 by The Work Design Collaborative. All rights reserved Real Estate Challenges at SCAN Health - 11 - Changes in federal legislation Rapid growth Expansion Attracting and retaining talent Corporate facility at some risk High workforce support costs 2006 space design was inconsistent with 2012 vision and culture
  13. 13. © Copyright 2010 by The Work Design Collaborative. All rights reserved Measures of Success - 12 - Efficiency • Density • Cost • Cost of changes Effectiveness • Attraction/ retention • Collaboration • Productivity Expression • Employee engagement • Job satisfaction • Flexibility (Space) (People) (Mission)
  14. 14. © Copyright 2010 by The Work Design Collaborative. All rights reserved Embracing the Future of Work The AWESOME Project* - 13 -   Charter to re-align the real estate portfolio to reduce cost and handle growth   Moved several hundred employees to flexible work   In 2008 went from 185 sf/person to 138 sf/ person at corporate headquarters   Achieving an ROI of 40%   Redesigned the workplace planning process, saving 38% in cost and time * “Alternative Workplaces Engaging Staff and Office Management Efficiencies”
  15. 15. © Copyright 2010 by The Work Design Collaborative. All rights reserved The Numbers - 14 - Provisioning Time  38% Provisioning Cost  12 weeks to 3 days Space Requirements  25% Return on Investment  40% Employee Productivity  18% Employee Engagement Unchanged
  16. 16. © Copyright 2010 by The Work Design Collaborative. All rights reserved Lessons Learned – Work at Home Program - 15 -   Home office setup   Productivity   Communication   Space planning   Managing remote workers   Unexpected marketing/recruiting benefits
  17. 17. © Copyright 2010 by The Work Design Collaborative. All rights reserved From Mobile Work to a Flexible Office - 16 - Neighborhoods Townhouses “Phone Booths” An Employee “Café” A Copy Center, ”Mailboxes etc.,” and Personal Storage Room
  18. 18. © Copyright 2010 by The Work Design Collaborative. All rights reserved The “Townhouse” - 17 -
  19. 19. © Copyright 2010 by The Work Design Collaborative. All rights reserved The Townhouse - 18 -
  20. 20. © Copyright 2010 by The Work Design Collaborative. All rights reserved New Collaboration Spaces - 19 -
  21. 21. © Copyright 2010 by The Work Design Collaborative. All rights reserved New Collaboration Spaces - 20 -
  22. 22. © Copyright 2010 by The Work Design Collaborative. All rights reserved New Collaboration Spaces - 21 -
  23. 23. © Copyright 2010 by The Work Design Collaborative. All rights reserved The Call Center Solution - 22 -
  24. 24. © Copyright 2010 by The Work Design Collaborative. All rights reserved Touchdown Spaces - 23 -
  25. 25. © Copyright 2010 by The Work Design Collaborative. All rights reserved Breaking Down Silos - 24 -
  26. 26. © Copyright 2010 by The Work Design Collaborative. All rights reserved Density of Occupation - 25 - 0 20 40 60 80 100 120 140 160 180 200 1 2 3 Square Feet per Employee 2008 2009 2010 185 137 138 26%
  27. 27. © Copyright 2010 by The Work Design Collaborative. All rights reserved Workplace Policy in Pictures - 26 -
  28. 28. © Copyright 2010 by The Work Design Collaborative. All rights reserved Workplace Policy in Pictures - 27 -
  29. 29. © Copyright 2010 by The Work Design Collaborative. All rights reserved Other AWESOME Impacts - 28 -28 Records Management Mail Business Continuity Planning Paperless Strategy Customer Outreach
  30. 30. © Copyright 2010 by The Work Design Collaborative. All rights reserved Making SCAN More Flexible/Agile* - 29 - * Using WDC’s Proprietary Organizational Assessment Systemsm
  31. 31. © Copyright 2010 by The Work Design Collaborative. All rights reserved Times of Change Create Huge Opportunities - 30 - What to do? Here’s our humble advice….
  32. 32. © Copyright 2010 by The Work Design Collaborative. All rights reserved First: Design the Work Experience – Over and Over - 31 - Plan Act Observe Redesign
  33. 33. © Copyright 2010 by The Work Design Collaborative. All rights reserved Second: Redefine Workplace Services: Workforce Support - 32 - Military Quartermaster Corporate Workplace Services Clothing and equipment End-user computing; desks, chairs, filing cabinets, printers, copiers, A-V equipment, desk phones Fuel and transportation; communication equipment and services Heat, light, power; Internet access; Corporate Travel; interoffice mail; vendor contracts Construction equipment Typically outsourced to contractors; might include landscaping Personal items Office supplies; laptops, cell phones, employee concierge services Large equipment (tanks, trucks, storage buildings) Corporate facilities Medical supplies Safety equipment; first aid supplies Repair parts Tech support; equipment replacements; building maintenance
  34. 34. © Copyright 2010 by The Work Design Collaborative. All rights reserved Third: Rebuild the CRE/FM Business Model - 33 -
  35. 35. © Copyright 2010 by The Work Design Collaborative. All rights reserved Fourth: Explore New Metrics - 34 - Planet PeopleProfit
  36. 36. © Copyright 2010 by The Work Design Collaborative. All rights reserved Fifth: Don’t Knock on the Boardroom Door— Call the Meeting - 35 -
  37. 37. © Copyright 2010 by The Work Design Collaborative. All rights reserved A Closing Note - 36 - This was just Chapter 5 – there are many more great ideas in the book. To order: http://www.ifmafoundation.org/programs/pubs.cfm For information on future webinars, contact Jeannie Nguyen, Council Liaison, at: jeannie.nguyen@ifma.org or call 713-623-4362 x120.
  38. 38. © Copyright 2010 by The Work Design Collaborative. All rights reserved For Further Information Dr. Charles Grantham Prescott, Arizona +1 928 771 9138 office +1 928 771 9138 fax +1 928 533 9149 mobile charlie@thefutureofwork.net Dr. James Ware Berkeley, California +1 510 558 1434 voice +1 510 558 1431 fax +1 510 206 8147 mobile jim@thefutureofwork.net Website: http://www.thefutureofwork.net Blog: http://www.thefutureofwork.net/blog Books: Corporate Agility http://www.corporateagilitybook.com (American Mgt. Assoc.) Cut It Out! http://bit.ly/7krFly (IFMA Foundation) Twitter: http://www.twitter.com/thefutureofwork - 37 -

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