Citrix Work Anywhere May 12 V3


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This presentation was delivered on May 12, 2009, at a webinar hosted by PC Magazine and sponsored by Citrix Online.

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  • Citrix Work Anywhere May 12 V3

    1. 1. Corporate Agility: Doing Business Anytime, Anywhere Citrix Online Webinar May 12, 2009 Charlie Grantham, PhD. James Ware, PhD. Executive Producers Work Design Collaborative
    2. 2. It’s Clearly Not Business as Usual <ul><li>An Assertion: </li></ul><ul><li>The economy is in the early stages of a fundamental transformation in the way work is organized, managed, and performed. </li></ul><ul><li>Our Perspective: </li></ul><ul><li>Embracing “work anywhere” approaches can reduce operating costs by as much as 40% while substantially improving productivity, worker satisfaction and retention, and organizational agility. </li></ul>
    3. 3. Today’s Agenda <ul><li>Goal: </li></ul><ul><li>A conversation about how to adapt to the new world of work. </li></ul><ul><li>Some Topics for Discussion: </li></ul><ul><li>The rules of work have changed </li></ul><ul><li>Why is “agility” so important to business success? </li></ul><ul><li>What is the value of hitting the “reset” button? </li></ul><ul><li>What do you need to do? </li></ul><ul><ul><li>- - </li></ul></ul><ul><li>Agenda </li></ul><ul><li>importance of mobile work </li></ul><ul><li>rapid growth – drivers of change </li></ul><ul><li>challenges </li></ul><ul><li>implications </li></ul>
    4. 5. The Way It Used to Be
    5. 6. Technology Changed Things . . . or Did It?
    6. 7. Work Evolves <ul><li>What “work” is changes: from agriculture to manufacturing to information </li></ul><ul><li>How “work” gets done changes: from shovels to machines to computers </li></ul><ul><li>Where “work” gets done changes: from open land to cities and villages to anywhere and everywhere </li></ul><ul><li>What workers do changes: from brute force to brain force </li></ul>
    7. 8. An Important Perspective The way we work is changing, which will be followed shortly by where we work – or you disappear . . . Work Place
    8. 9. What’s Really Going On? <ul><li>Most of the institutions and business operations that supported industrial work styles are crumbling—rapidly! </li></ul>X X X X X X
    9. 10. Today Technology Actually Is Changing Work But Agility isn’t a Natural State for Most Organizations
    10. 11. Two-Thirds of Knowledge Work Today Is Done Outside Corporate Facilities “ 1st place” “ 2nd place” “ 3rd place” Opportunity in next five years: Corporate Facilities 30% At Home 35% In Between 35%
    11. 12. The “New Rules” <ul><li>The social institutions that supported industrial development are dysfunctional and crumbling </li></ul><ul><li>The “new” imperative is to move fixed costs to variable (i.e., real estate, human resources, and technology) </li></ul><ul><li>Economies of scale don’t necessarily work anymore </li></ul><ul><li>“ Bigger, faster, more” are watch-words of a bygone era </li></ul>
    12. 14. You Need a New Operational Strategy And New Ways of Thinking <ul><li>We are not in a normal “business cycle” </li></ul><ul><li>Someone has hit the “re-set button” on the entire wealth-creation machine. </li></ul><ul><li>The creation of wealth now depends on the creation of knowledge and its application to sustainability —both environmental and social. </li></ul><ul><li>We must invest in the physical, technological, and social networks that support this post-industrial economic engine </li></ul>
    13. 15. Accessibility and Interaction Three Ways to Achieve Economic Well-Being* * Source: Michael Shear of Pockets: Distributed Workplace Alternative, Inc. Proximity Transportation Telecommunications
    14. 16. Connectivity <ul><li>Reduces the cost of transactions </li></ul><ul><li>Enhances “collaboration” </li></ul><ul><ul><li>social networking tools </li></ul></ul><ul><ul><li>distance learning </li></ul></ul><ul><ul><li>remote access </li></ul></ul><ul><li>Increases “density” of social networks </li></ul><ul><ul><li>more choices </li></ul></ul><ul><ul><li>higher probability of success </li></ul></ul>
    15. 17. Corporate Agility The Essential Ingredient for Survival <ul><li>Move from fixed costs to variable costs </li></ul><ul><ul><li>facilities and real estate </li></ul></ul><ul><ul><li>technology </li></ul></ul><ul><ul><li>human resources </li></ul></ul><ul><ul><li>business processes (outsourcing) </li></ul></ul><ul><li>Create distributed workplaces and mobile work programs </li></ul><ul><ul><li>aggressive use of IT, and </li></ul></ul><ul><ul><li>strategic use of real estate </li></ul></ul><ul><li>Substitute connectivity for proximity and transportation </li></ul>
    16. 18. Flexible Workers “Can’t Live Without” Remote Access* * Source: Survey sponsored by Citrix Online and conducted by Work Design Collaborative, 2008. Never Use/Don’t Like Can’t Live Without It Nice to Have Remote access to files Web Conferencing Shared document repositories Instant Messaging Threaded discussions/forums Web-based project mgt software Blogs Online Custom Wiki’s Podcasts
    17. 20. SCAN Health Plan Embracing the Future of Work <ul><li>Charter to re-align the real estate portfolio to reduce cost and handle growth </li></ul><ul><li>Moved several hundred employees to a work-anywhere environment </li></ul><ul><li>Corporate headquarters went from 185 sf/person to 155 sf/person in 2008 (goal is 112) </li></ul><ul><li>Expecting to achieve an ROI over 40% </li></ul>Case Example
    18. 21. The Results <ul><li>Provisioning cost </li></ul><ul><li>Provisioning time </li></ul><ul><li>Space requirements </li></ul><ul><li>Return on investment </li></ul><ul><li>Employee productivity </li></ul><ul><li>Employee engagement </li></ul><ul><li>38% </li></ul><ul><li>12 weeks to 3 days </li></ul><ul><li>22% </li></ul><ul><li>40%+ </li></ul><ul><li>18% </li></ul><ul><li>No change </li></ul>SCAN Health
    19. 22. A New Kind of Workplace is Emerging We call it a “Business Community Center™” <ul><li>A shared facility and service operation </li></ul><ul><ul><li>located in suburban and exurban areas to reduce commuting </li></ul></ul><ul><ul><li>available to members on an as-needed or “drop-in” basis </li></ul></ul><ul><li>Fosters economic development; supports local businesses </li></ul><ul><li>Very different from traditional executive suites </li></ul><ul><ul><li>significantly lower price </li></ul></ul><ul><ul><li>located near residential areas, not downtown or industrial parks </li></ul></ul><ul><ul><li>focused on the member experience </li></ul></ul><ul><ul><li>networked to other BCC’s </li></ul></ul>
    20. 23. What Could “Work Anywhere” Do for the Economy? Reducing Commuting by 20% Could: <ul><li>Improve economic efficiency* </li></ul><ul><ul><li>drop $260 billion to corporate bottom lines </li></ul></ul><ul><ul><li>save the federal government $14 billion </li></ul></ul><ul><ul><li>save consumers an additional $228 billion </li></ul></ul><ul><li>Help the environment </li></ul><ul><ul><li>reduce driving by 24.4 million miles a year </li></ul></ul><ul><ul><li>take 12,963 tons of CO 2 out of the atmosphere every year </li></ul></ul><ul><ul><li>save 1.2 million gallons of gasoline a week </li></ul></ul><ul><li>Revitalize local communities </li></ul><ul><ul><li>every 10% reduction in commuting generates a 10% increase in civic participation </li></ul></ul><ul><ul><li>local spending will increase by 25% - 40% </li></ul></ul><ul><ul><li>local tax revenues and philanthropic contributions will also increase </li></ul></ul>* Source: Kate Lister, author, Undress4Success .
    21. 24. What Does This Mean for You? <ul><li>To survive, you must reinvent the way work gets done </li></ul><ul><li>Web-based technologies are the tools that enable reinvention </li></ul><ul><li>Mobility isn’t the only answer, but it’s a very big part of the solution </li></ul><ul><li>Working Anywhere is a win-win-win-win-win </li></ul><ul><ul><li>reduces costs today without impairing capability tomorrow </li></ul></ul><ul><ul><li>improves talent attraction and retention, productivity, engagement, and agility </li></ul></ul><ul><ul><li>slows global climate change </li></ul></ul><ul><ul><li>reduces traffic congestion </li></ul></ul><ul><ul><li>strengthens local communities </li></ul></ul>
    22. 25. For Further Information Dr. Charles Grantham Prescott, Arizona +1 928 771 9138 office +1 928 771 9138 fax +1 928 533 9149 mobile [email_address] Dr. James Ware Berkeley, California +1 510 558 1434 voice +1 510 558 1431 fax +1 510 206 8147 mobile [email_address] Website: Blog : Book: Corporate Agility American Management Association ISBN: 0814409113