Citrix Work Anywhere May 12 V3

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This presentation was delivered on May 12, 2009, at a webinar hosted by PC Magazine and sponsored by Citrix Online.

This presentation was delivered on May 12, 2009, at a webinar hosted by PC Magazine and sponsored by Citrix Online.

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  • 1. Corporate Agility: Doing Business Anytime, Anywhere Citrix Online Webinar May 12, 2009 Charlie Grantham, PhD. James Ware, PhD. Executive Producers Work Design Collaborative
  • 2. It’s Clearly Not Business as Usual
    • An Assertion:
    • The economy is in the early stages of a fundamental transformation in the way work is organized, managed, and performed.
    • Our Perspective:
    • Embracing “work anywhere” approaches can reduce operating costs by as much as 40% while substantially improving productivity, worker satisfaction and retention, and organizational agility.
  • 3. Today’s Agenda
    • Goal:
    • A conversation about how to adapt to the new world of work.
    • Some Topics for Discussion:
    • The rules of work have changed
    • Why is “agility” so important to business success?
    • What is the value of hitting the “reset” button?
    • What do you need to do?
      • - -
    • Agenda
    • importance of mobile work
    • rapid growth – drivers of change
    • challenges
    • implications
  • 4.  
  • 5. The Way It Used to Be
  • 6. Technology Changed Things . . . or Did It?
  • 7. Work Evolves
    • What “work” is changes: from agriculture to manufacturing to information
    • How “work” gets done changes: from shovels to machines to computers
    • Where “work” gets done changes: from open land to cities and villages to anywhere and everywhere
    • What workers do changes: from brute force to brain force
  • 8. An Important Perspective The way we work is changing, which will be followed shortly by where we work – or you disappear . . . Work Place
  • 9. What’s Really Going On?
    • Most of the institutions and business operations that supported industrial work styles are crumbling—rapidly!
    X X X X X X
  • 10. Today Technology Actually Is Changing Work But Agility isn’t a Natural State for Most Organizations
  • 11. Two-Thirds of Knowledge Work Today Is Done Outside Corporate Facilities “ 1st place” “ 2nd place” “ 3rd place” Opportunity in next five years: Corporate Facilities 30% At Home 35% In Between 35%
  • 12. The “New Rules”
    • The social institutions that supported industrial development are dysfunctional and crumbling
    • The “new” imperative is to move fixed costs to variable (i.e., real estate, human resources, and technology)
    • Economies of scale don’t necessarily work anymore
    • “ Bigger, faster, more” are watch-words of a bygone era
  • 13.  
  • 14. You Need a New Operational Strategy And New Ways of Thinking
    • We are not in a normal “business cycle”
    • Someone has hit the “re-set button” on the entire wealth-creation machine.
    • The creation of wealth now depends on the creation of knowledge and its application to sustainability —both environmental and social.
    • We must invest in the physical, technological, and social networks that support this post-industrial economic engine
  • 15. Accessibility and Interaction Three Ways to Achieve Economic Well-Being* * Source: Michael Shear of Pockets: Distributed Workplace Alternative, Inc. Proximity Transportation Telecommunications
  • 16. Connectivity
    • Reduces the cost of transactions
    • Enhances “collaboration”
      • social networking tools
      • distance learning
      • remote access
    • Increases “density” of social networks
      • more choices
      • higher probability of success
  • 17. Corporate Agility The Essential Ingredient for Survival
    • Move from fixed costs to variable costs
      • facilities and real estate
      • technology
      • human resources
      • business processes (outsourcing)
    • Create distributed workplaces and mobile work programs
      • aggressive use of IT, and
      • strategic use of real estate
    • Substitute connectivity for proximity and transportation
  • 18. Flexible Workers “Can’t Live Without” Remote Access* * Source: Survey sponsored by Citrix Online and conducted by Work Design Collaborative, 2008. Never Use/Don’t Like Can’t Live Without It Nice to Have Remote access to files Web Conferencing Shared document repositories Instant Messaging Threaded discussions/forums Web-based project mgt software Blogs Online Custom Wiki’s Podcasts
  • 19.  
  • 20. SCAN Health Plan Embracing the Future of Work
    • Charter to re-align the real estate portfolio to reduce cost and handle growth
    • Moved several hundred employees to a work-anywhere environment
    • Corporate headquarters went from 185 sf/person to 155 sf/person in 2008 (goal is 112)
    • Expecting to achieve an ROI over 40%
    Case Example
  • 21. The Results
    • Provisioning cost
    • Provisioning time
    • Space requirements
    • Return on investment
    • Employee productivity
    • Employee engagement
    • 38%
    • 12 weeks to 3 days
    • 22%
    • 40%+
    • 18%
    • No change
    SCAN Health
  • 22. A New Kind of Workplace is Emerging We call it a “Business Community Center™”
    • A shared facility and service operation
      • located in suburban and exurban areas to reduce commuting
      • available to members on an as-needed or “drop-in” basis
    • Fosters economic development; supports local businesses
    • Very different from traditional executive suites
      • significantly lower price
      • located near residential areas, not downtown or industrial parks
      • focused on the member experience
      • networked to other BCC’s
  • 23. What Could “Work Anywhere” Do for the Economy? Reducing Commuting by 20% Could:
    • Improve economic efficiency*
      • drop $260 billion to corporate bottom lines
      • save the federal government $14 billion
      • save consumers an additional $228 billion
    • Help the environment
      • reduce driving by 24.4 million miles a year
      • take 12,963 tons of CO 2 out of the atmosphere every year
      • save 1.2 million gallons of gasoline a week
    • Revitalize local communities
      • every 10% reduction in commuting generates a 10% increase in civic participation
      • local spending will increase by 25% - 40%
      • local tax revenues and philanthropic contributions will also increase
    * Source: Kate Lister, author, Undress4Success .
  • 24. What Does This Mean for You?
    • To survive, you must reinvent the way work gets done
    • Web-based technologies are the tools that enable reinvention
    • Mobility isn’t the only answer, but it’s a very big part of the solution
    • Working Anywhere is a win-win-win-win-win
      • reduces costs today without impairing capability tomorrow
      • improves talent attraction and retention, productivity, engagement, and agility
      • slows global climate change
      • reduces traffic congestion
      • strengthens local communities
  • 25. For Further Information Dr. Charles Grantham Prescott, Arizona +1 928 771 9138 office +1 928 771 9138 fax +1 928 533 9149 mobile [email_address] Dr. James Ware Berkeley, California +1 510 558 1434 voice +1 510 558 1431 fax +1 510 206 8147 mobile [email_address] Website: http://www.thefutureofwork.net Blog : http://www.thefutureofwork.net/blog Book: Corporate Agility http://www.corporateagilitybook.com American Management Association ISBN: 0814409113