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Week 12: Managing in a Diverse
and Changing World
Instructor: Jean-Pierre Mulumba Ph. D.

Section VI: Managing Organizatio...
Managing in a Diverse and Changing World

Learning Objectives
 In this section, students will

Examine strategies for bui...
Managing in a Diverse and Changing World

Learning Objectives
 In this section, students will

Understand the need for mo...
Managing in a Diverse and Changing World

Introduction
This Section intends to close the change loop by
examining
o How to...
Managing in a Diverse and Changing World

Introduction
Current readings on
o Corporate diversity leadership initiatives
o ...
Managing in a Diverse and Changing World

Introduction
Examination of diversity awards criteria actually
audit of an exist...
Employee Resource Groups, and Social
Responsibility:
What Organizations Can Do to Manage Diversity
By Carol P. Harvey
Assu...
Managing in a Diverse and Changing World

Outcomes
Examine corporate diversity leadership
Consider the role of employee re...
Managing in a Diverse and Changing World

Introduction
Well-managed diversity programs benefit
o an organization in terms ...
Managing in a Diverse and Changing World

Introduction
The Office of Civil Rights requirements for
effective diversity lea...
Managing in a Diverse and Changing World

Governance and Diversity: Corporate
Boards and Chief Diversity Officers
Once div...
Managing in a Diverse and Changing World

Board Leadership
Corporate boards expected to provide external
strategic advice
...
Managing in a Diverse and Changing World

Board Leadership
Statistics on board diversity (gender and race/
ethnicity)
o 17...
Managing in a Diverse and Changing World

Board Leadership
Only 17 of the Fortune 100 companies have 40%
diverse directors...
Managing in a Diverse and Changing World

Board Leadership
An organization may not benefit from diversity.
o Diverse direc...
Managing in a Diverse and Changing World

Chief Diversity Officers (CDO)
The internal management of diversity is now away
...
Managing in a Diverse and Changing World

Affinity Groups/Employee Resource
Groups (ERGs)
In theory, a diverse workforce i...
Managing in a Diverse and Changing World

Affinity Groups/Employee Resource
Groups (ERGs)
However, membership in a diversi...
Managing in a Diverse and Changing World

Affinity Groups/Employee Resource
Groups (ERGs)
ERGs provides organizational com...
Managing in a Diverse and Changing World

Affinity Groups/Employee Resource
Groups (ERGs)
Originated in the 1960’s at Xero...
Managing in a Diverse and Changing World

EXHIBIT 1 Individual & Organizational Benefits of
Affinity & Employee Resources ...
Managing in a Diverse and Changing World

Affinity Groups/Employee Resource Groups
(ERGs)
ERGs increases employee satisfac...
Managing in a Diverse and Changing World

Supplier Diversity Programs
Buying from minority and women owned
businesses
Proc...
Managing in a Diverse and Changing World

Supplier Diversity Programs
Supplier diversity programs can be divided into
two ...
Managing in a Diverse and Changing World

Supplier Diversity Programs
These programs add mutual benefits to the
purchasing...
Managing in a Diverse and Changing World

Supplier Diversity Programs
These programs add mutual benefits to the
purchasing...
Managing in a Diverse and Changing World

Corporate Social Responsibility &
Philanthropy
Most of donations come from corpo...
Managing in a Diverse and Changing World

Corporate Social Responsibility &
Philanthropy
Many charitable giving programs t...
Managing in a Diverse and Changing World

Corporate Social Responsibility &
Philanthropy
Corporations link their contribut...
Managing in a Diverse and Changing World

Corporate Social Responsibility &
Philanthropy
Corporate philanthropy benefits b...
Managing in a Diverse and Changing World

Outcomes
Examine corporate diversity leadership
Consider the role of employee re...
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Diversity week 12 class 1

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Transcript of "Diversity week 12 class 1"

  1. 1. Week 12: Managing in a Diverse and Changing World Instructor: Jean-Pierre Mulumba Ph. D. Section VI: Managing Organizational Change and Diversity 1
  2. 2. Managing in a Diverse and Changing World Learning Objectives  In this section, students will Examine strategies for building a more inclusive workplace. Explore the challenges of o Effective corporate leadership, o Employee resource groups, o Diversity training, and o Corporate social responsibility initiatives. 2
  3. 3. Managing in a Diverse and Changing World Learning Objectives  In this section, students will Understand the need for more flexible work programs for o Parents, o Caregivers, and o Older workers. Evaluate the value of diversity award programs. Assess a real organization in terms of o Its diversity policies and o Practices. 3
  4. 4. Managing in a Diverse and Changing World Introduction This Section intends to close the change loop by examining o How to effectively manage diversity and o Evaluate their progress. 4
  5. 5. Managing in a Diverse and Changing World Introduction Current readings on o Corporate diversity leadership initiatives o Effective utilization of employee resource groups o Well-designed community philanthropy programs o Need for a more flexible workplace o Analysis of diversity training frameworks 5
  6. 6. Managing in a Diverse and Changing World Introduction Examination of diversity awards criteria actually audit of an existing business Analysis of an integrative case o Air Force Academy 6
  7. 7. Employee Resource Groups, and Social Responsibility: What Organizations Can Do to Manage Diversity By Carol P. Harvey Assumption College 7
  8. 8. Managing in a Diverse and Changing World Outcomes Examine corporate diversity leadership Consider the role of employee resource groups as organizational assets Understand the importance of supplier diversity programs Analyze corporate social responsibility and philanthropy initiatives 8
  9. 9. Managing in a Diverse and Changing World Introduction Well-managed diversity programs benefit o an organization in terms of the business case for diversity o Stakeholders in terms of  the involvement of employees  Suppliers  The community. 9
  10. 10. Managing in a Diverse and Changing World Introduction The Office of Civil Rights requirements for effective diversity leadership: o Making diversity visible o Being specific about what needs to be done, o Requiring evaluation for results o Providing constant reinforcement o Making change intentional  direction needs to come from the top of an organization 10
  11. 11. Managing in a Diverse and Changing World Governance and Diversity: Corporate Boards and Chief Diversity Officers Once diversity adopted, two ways to strengthen governance o Have diversity on the Board of Directors o Appoint a Chief Diversity Officer (CDO)  for building  managing  maintaining corporate diversity initiatives 11
  12. 12. Managing in a Diverse and Changing World Board Leadership Corporate boards expected to provide external strategic advice Diverse directors improve decision making by o Minimizing groupthink o Challenging the status quo 12
  13. 13. Managing in a Diverse and Changing World Board Leadership Statistics on board diversity (gender and race/ ethnicity) o 17% women (51% of the United States population) o 10% Blacks ( 14% of the U. S. population) o 4% Hispanics ( 15% of the U. S. population) o 2% Asians (5% of the U. S. population) 13
  14. 14. Managing in a Diverse and Changing World Board Leadership Only 17 of the Fortune 100 companies have 40% diverse directors Reasons for that: o Diverse directors may be harder to find.  Lack access to networks and the social capital.  Board members tend to be associated with people like themselves. o Corporate boards require specific skills harder to find in the diversity. 14
  15. 15. Managing in a Diverse and Changing World Board Leadership An organization may not benefit from diversity. o Diverse directors may be reluctant to speak freely. o Diversity brings a range of differences in communication styles 15
  16. 16. Managing in a Diverse and Changing World Chief Diversity Officers (CDO) The internal management of diversity is now away from Human Resources o Many organizations create a new position: chief diversity officer The primary responsibilities of the CDO o provide strategic leadership 16
  17. 17. Managing in a Diverse and Changing World Affinity Groups/Employee Resource Groups (ERGs) In theory, a diverse workforce is an asset to an organization o Multicultural marketing o Creativity o Innovative decision-making. 17
  18. 18. Managing in a Diverse and Changing World Affinity Groups/Employee Resource Groups (ERGs) However, membership in a diversity may lead to o Feelings of isolation o Miscommunication o Lack of mentoring  Minimizing the advantages of a diverse workforce. 18
  19. 19. Managing in a Diverse and Changing World Affinity Groups/Employee Resource Groups (ERGs) ERGs provides organizational communities for diverse individuals o Focus on socialization and mentoring o ERGs utilizes employees as a business resource  Product development  Recruitment of diverse employees  Marketing advice for diverse consumers  Can be a competitive advantage in global and diverse markets 19
  20. 20. Managing in a Diverse and Changing World Affinity Groups/Employee Resource Groups (ERGs) Originated in the 1960’s at Xerox o Mentoring resource for newer minority employees o Network for the recruitment of additional minorities. o Benefit for employees and management Over time they became more inclusive for any memberships. 20
  21. 21. Managing in a Diverse and Changing World EXHIBIT 1 Individual & Organizational Benefits of Affinity & Employee Resources Groups Employee Benefits Organizational Benefits Opportunity to be mentored Improved communication with diverse consumer markets Safe place to discuss diversity issues Assistance with recruiting diverse employees Outreach to diverse communities Networking opportunities Professional development Increase feeling of inclusion 21 Product development for diverse markets Increase global business opportunities
  22. 22. Managing in a Diverse and Changing World Affinity Groups/Employee Resource Groups (ERGs) ERGs increases employee satisfaction and motivation. Require guidelines and open membership 22
  23. 23. Managing in a Diverse and Changing World Supplier Diversity Programs Buying from minority and women owned businesses Procurement programs driven by federal contracts need to nurture their development 23
  24. 24. Managing in a Diverse and Changing World Supplier Diversity Programs Supplier diversity programs can be divided into two levels: o Tier I suppliers are direct contractors. o Tier II supplier of goods and services for the prime suppliers  small  Minority  Non-ethnic women  Veteran or service-disabled veteran-owned businesses 24
  25. 25. Managing in a Diverse and Changing World Supplier Diversity Programs These programs add mutual benefits to the purchasing organizations and to the suppliers They provide o Business development opportunities o Educational/ training opportunities 25
  26. 26. Managing in a Diverse and Changing World Supplier Diversity Programs These programs add mutual benefits to the purchasing organizations and to the suppliers They provide o Business development opportunities o Educational/ training opportunities 26
  27. 27. Managing in a Diverse and Changing World Corporate Social Responsibility & Philanthropy Most of donations come from corporate foundations The largest foundations have their roots in business o Bill & Melinda Gates Foundation ($38.9 Billion) o Ford Foundation ($11 billion) o J. Paul Getty Trust ($10.8 billion) 27
  28. 28. Managing in a Diverse and Changing World Corporate Social Responsibility & Philanthropy Many charitable giving programs target diverse populations Many others sponsor employees paid time to volunteer o In their communities to tutor and mentor youth o Restore homes for the elderly o Raise money for AIDS charities 28
  29. 29. Managing in a Diverse and Changing World Corporate Social Responsibility & Philanthropy Corporations link their contributions to social causes related to their o Core values o Missions and stakeholders. 29
  30. 30. Managing in a Diverse and Changing World Corporate Social Responsibility & Philanthropy Corporate philanthropy benefits both internal and external stakeholders, It also provides advantages to the organization. o Tax breaks o Positive consumers’ opinions o Increased recruitment of staff o Positive image of companies within diverse markets 30
  31. 31. Managing in a Diverse and Changing World Outcomes Examine corporate diversity leadership Consider the role of employee resource groups as organizational assets Understand the importance of supplier diversity programs Analyze corporate social responsibility and philanthropy initiatives 31
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