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The future of business process apps - a Microsoft perspective

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  • 1. JORIS POELMANS Principal Consultant, RealDolmen THE FUTURE OF BUSINESS PROCESS APPS A MICROSOFT PERSPECTIVE
  • 2. ABOUT ME #Name: Joris Poelmans #Function: Principal Consultant #Email:joris.poelmans@realdolmen.com #Twitter: jopxtwits #Blog: jopx.blogspot.com Company: www.realdolmen.com
  • 3. WHO ARE THEY ... AND WHY SHOULD YOU CARE?
  • 4. Mobility Information wave (Social) Networks Demographics Consumerization of IT TRENDS THAT SHAPE THE FUTURE WORKPLACE
  • 5. MOST OVERLOOKED TREND 18 years Average S&P 500 company lifespan today. 75% replaced by 2027 Accelerating pace of change forces companies to reinvent itself Compared with 68 years in 1950 Also see http://jopx.blogspot.be/2013/04/trends-impacting-collaborative-tools.html
  • 6. COMPANIES WERE NOT BUILT FOR CHANGE
  • 7. “In the past the man has been first; in the future the system must be first.” Frederick W. Taylor
  • 8. NON-ROUTINE WORK Source: http://www.gartner.com/newsroom/id/1416513 2010 20151900 25% 40%
  • 9. DELOITTE SHIFT INDEX PRODUCTIVITY RETURN ON ASSETS Source:http://channel9.msdn.com/Events/SharePoint-Conference/2014/SPC104
  • 10. DELOITTE SHIFT INDEX RATE OF CHANGE COMPANY PERFORMANCE Source:http://channel9.msdn.com/Events/SharePoint-Conference/2014/SPC104
  • 11. “The greatest management achievement in the 20th century was the fifty-fold improvement in productivity of the factory worker… the biggest challenge in the 21st century is to increase the productivity of the knowledge worker in a similar fashion.” Peter Drucker
  • 12. COMMERCIAL REALITY
  • 13. COMMERCIAL REALITY
  • 14. “…incessantly destroying the old one, incessantly creating a new one…the perennial gale of creative destruction” Joseph Schumpeter
  • 15. AUTOMATING THE LAST MILE  UNDERSTAND THAT PART OF THE PROCESS IS BEST DONE BY A PERSON  SOFTWARE CAN MAKE PEOPLE PERFORM BETTER AND VICE VERSA
  • 16. Source: http://www.pwc.com/us/en/technology-forecast/2013/issue3/features/future-enterprise-apps.jhtml
  • 17. GO BEYONDAUTOMATION
  • 18. FUTURE BUSINESS PROCESS APPS
  • 19. FUTURE BUSINESS PROCESS APPS
  • 20. USER CONTEXT
  • 21. APPLICATION CONTEXT – OFFICE APPS Task Pane App Content App Mail App • Assist user working with one or more documents • Works in Word,Excel, PowerPoint and Project • Adds embedded content/functionality to documents • Only in Excel and Excel web app • Extends message and appointments with custom UI and behavior • Used in Outlook and Outlook Web App
  • 22. APPLICATION CONTEXT – EMBED CONVERSATIONS
  • 23. APPLICATION CONTEXT – MERGE CONVERSATIONS
  • 24. APPLICATION CONTEXT – EMBEDDED BACKEND SYSTEMS SAP Vendor Lookup for Word 2013 SAP Material Info for Excel 2013 SAP CRM Activity for Outlook & OWA
  • 25. APPLICATION CONTEXT
  • 26. FUTURE BUSINESS PROCESS APPS
  • 27. MOBILE MATTERS  BY 2014 MOBILE IS PREDICTED TO OVERTAKE DESKTOP INTERNET USAGE  1.4 BILLION SMARTPHONES IN USE IN 2013  THE AVERAGE AMERICAN SPENDS ALMOST 2 DAYS PER HOURS ON A MOBILE DEVICE  MOBILE LINKEDIN USERS ARE MORE THAN TWICE AS ACTIVE AS DESKTOP ONLY USERS  4 OUT OF 5 CONSUMERS USE SMARTPHONES TO SHOP Design is not just what it looks like and feels like. Design is how it works.
  • 28. CROSS PLATFORM MOBILE COMMITMENT ANDROID SDK FOR OFFICE 365 CORDOVA Package HTML/JS as native apps for Android, iOS,Windows, Windows Phone Access to native functionality e.g. Camera, geolocation, accelerometer
  • 29. MOBILE XP DRIVES OUR EXPECTATIONS DELIGHT ME SIMPLE PERSONAL LEARNING
  • 30. FUTURE BUSINESS PROCESS APPS
  • 31.  2013: 3.5 MILLION SEARCHES  2012: 2 MILLION SEARCHES  2013: 350.000 TWEETS  2012: 100.000 TWEETS  2013: $ 118.000  2012: $ 83.000
  • 32. REINVENT YOUR PROCESSES USING DATA 0 10 20 30 40 $50B Global "big data" revenue 2011 2012 2013 2014 2015 2016 2017 26% 25% 33% 28% 22% 26% 40% (13-17) CAGR Infrastructure & Networking XaaS Database Applications Storage Compute Professional services 0 100 200 $300K Cost of storage / GB 1981 1990 2000 2010 2010: $0.10 2000: $1 1990: $10 Source: Wikibon
  • 33. OFFICE GRAPH CONTENT AND SIGNALS ACROSS OFFICE 365 AUTO-POPULATING THE OFFICE GRAPH FOR TEAMS Insights derived with machine learning to help YOU get the job done right NOW PEOPLE as the #1 pivot for all experiences
  • 34. FUTURE BUSINESS PROCESS APPS
  • 35. http://www.eweek.com/small-business/public-it-cloud-services- spending-to-reach-108-billion-by-2017-idc.html
  • 36. CLOUD - BUILT FOR BUSINESS NOT FOR THE IT ORGANIZATION
  • 37. REINVENTING THE ROLE OF IT
  • 38. FUTURE BUSINESS PROCESS APPS
  • 39. “THE WAY TO GET STARTED IS TO QUIT TALKING AND BEGIN DOING.” Walt Disney

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