The Connected Company - Event Anders Vergaderen

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66% of CIOs consider efficient collaboration to be essential for value creation. The majority of information worker's tasks also require collaboration across expertise domains and organisational …

66% of CIOs consider efficient collaboration to be essential for value creation. The majority of information worker's tasks also require collaboration across expertise domains and organisational units and even across companies. In this session we will examine some cases, pitfalls and best practices which drive collaboration in the new world of work.

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  • 1. www.realdolmen.com THE CONNECTED COMPANY OCTOBER 30, 2013 | SLIDE 1
  • 2. #Name: Joris Poelmans #Function: Principal Consultant #Email: joris.Poelmans@realdolmen.com #Twitter: jopxtwits #Blog: jopx.blogspot.com #Mobile: 0497828534 #Slideshare: www.slideshare.net/jplq631 Company: www.realdolmen.com #AndersVergaderen OCTOBER 30, 2013 | SLIDE 2
  • 3. Demographics Mobility Consumerization of IT Information wave TRENDS THAT SHAPE THE FUTURE WORKPLACE OCTOBER 30, 2013 | SLIDE 3 (Social) Networks
  • 4. MOST OVERLOOKED TREND 18 years Average S&P 500 company lifespan today. 75% replaced by 2027 Compared with 68 years in 1950 Accelerating pace of change forces companies to reinvent itself Also see http://jopx.blogspot.be/2013/04/trends-impacting-collaborative-tools.html OCTOBER 30, 2013 | SLIDE 4
  • 5. IS YOUR COMPANY A SURVIVOR? “…incessantly destroying the old one, incessantly creating a new one…the perennial gale of creative destruction” (Schumpeter, 1942) OCTOBER 30, 2013 | SLIDE 5
  • 6. COLLABORATION IS REQUIRED FOR VALUE CREATION Sales Marketing Finance OCTOBER 30, 2013 | SLIDE 6
  • 7. TOP PERFORMING COMPANIES HAVE ENGAGED EMPLOYEES Source Gallup: Employee Engagement: How to Build a High Performance Workforce (2012) OCTOBER 30, 2013 | SLIDE 7
  • 8. SOCIAL ENABLES THE CONNECTED ENTERPRISE CUSTOMER FOCUSED, INNOVATIVE AND AGILE OCTOBER 30, 2013 | SLIDE 9
  • 9. EMPLOYEES AT THE CENTER OF YOUR VIRTUAL WORKPLACE “Employees” “Communities” Group View • Projects • Departments • Domains • Workgroups OCTOBER 30, 2013 | SLIDE 10 My View • Information • Conversations • Relationships • Bookmarks • Teams • Connections “Enterprise” Corporate View • Knowledge • People • Talent • Expertise • IP • Projects • Relationships • Processes
  • 10. TRANSFORMING CULTURE + DEPLOYING TECHNOLOGY “The Social (Connected) Enterprise is implemented 80% through organization culture and 20% through technology” Gartner, September 2012 OCTOBER 30, 2013 | SLIDE 11
  • 11. WHY IS IT DIFFICULT TO ADOPT NEW TECHNOLOGIES? Delayed Gratification OCTOBER 30, 2013 | SLIDE 12 No Guarantees Squishy Benefits
  • 12. USER ADOPTION AND CHANGE    If a new idea is initiated and self-sustaining, then adopted by a critical mass of users, the idea will survive. There is a lag time to get critical mass adoption. Different groups of people inside an organization Innovators Early Adopters Early Majority Late Majority Laggards 2.5 % 13.5% 33% 33% 18% Always OK with what is new OCTOBER 30, 2013 | SLIDE 13 Open to new idea, but after serious consideration, look for strategic opportunity Are followers, not leaders. See and follow. Critical Mass ! Apply to use when pressure, skeptical. Always link to the past as reference
  • 13. 7 “secrets” to get you started OCTOBER 30, 2013 | SLIDE 14
  • 14. Secret # 1: It’s about delivering engaging solutions OCTOBER 30, 2013 | SLIDE 15
  • 15. SHARE AND WORK ON DOCUMENTS OCTOBER 30, 2013 | SLIDE 16
  • 16. KNOWLEDGE AT YOUR FINGERTIPS USING SHAREPOINT SEARCH OCTOBER 30, 2013 | SLIDE 17
  • 17. GROW YOUR NETWORK OCTOBER 30, 2013 | SLIDE 18
  • 18. VIRTUAL MEETINGS WITH LYNC Multidisciplinair oncologisch consult AZ Sint Lukas - http://www.youtube.com/watch?v=7W8F7E5Bsgk OCTOBER 30, 2013 | SLIDE 19
  • 19. Secret # 2: It’s about WIIFM OCTOBER 30, 2013 | SLIDE 20
  • 20. ADOPTION IN FOUR WORDS Me Mine Ours Focuse d OCTOBER 30, 2013 | SLIDE 21
  • 21. YOUR PERSONAL WORKPLACE WITH YOUR TASKS AND YOUR DOCUMENTS OCTOBER 30, 2013 | SLIDE 22
  • 22. ACCESSIBLE WITH YOUR DEVICE OCTOBER 30, 2013 | SLIDE 23
  • 23. Secret # 3: It’s about listening OCTOBER 30, 2013 | SLIDE 24
  • 24. ALLOW USERS TO PROVIDE FEEDBACK     User feedback helps identify where you’ve got adoption challenges Provide an opportunity to provide feedback on every page of your online workspace Get up out of your desk and ASK for feedback! Conduct usability tests and LISTEN to what people say but WATCH what they do OCTOBER 30, 2013 | SLIDE 25
  • 25. Secret # 4: It’s about support OCTOBER 30, 2013 | SLIDE 26
  • 26. IT TAKES A VILLAGE Seed the organization with evangelists Pilot team Volunteers Employee advocates Plan ongoing support Office hours Center of Excellence Training and Documentation Make sure the help desk is prepared OCTOBER 30, 2013 | SLIDE 27
  • 27. Secret # 5: It’s all about comfort OCTOBER 30, 2013 | SLIDE 28
  • 28. HAVE A TRAINING ROADMAP – TO INCREASE USER COMFORT Don’t assume it’s intuitive One size does not fit all Don’t try to train all at once OCTOBER 30, 2013 | SLIDE 29 Adapt to the style of the learner
  • 29. OCTOBER 30, 2013 | SLIDE 30
  • 30. JUST THE FACTS Communications planning does not end at solution launch OCTOBER 30, 2013 | SLIDE 31 Communication needs to be persistent
  • 31. LAUNCH VIDEO http://www.scoop.it/t/intranet-launch-videos-and-teasers OCTOBER 30, 2013 | SLIDE 32
  • 32. OCTOBER 30, 2013 | SLIDE 33
  • 33. THE SEVEN SECRETS         It’s about delivering engaging solutions It’s about WIIFM It’s about listening It’s about support It’s all about comfort It’s about communications Dream big, start small ... OCTOBER 30, 2013 | SLIDE 34
  • 34. QUESTIONS OCTOBER 30, 2013 | SLIDE 35