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Business communication made by jyoti shokeen]

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  • 1.  The word “communication” derived from the Latin word „communicare‟ that means to impart, to participate, to share or to make common. It is a process of exchange of facts, ideas, opinions and as a means that individual or organization share meaning and understanding with one another. In other words, it is a transmission and interacting the facts, ideas, opinion, feeling and attitudes
  • 2. Communication is the life blood of the business. No business can develop in the absence of effective communication system. • Communication is the mortar that holds an organization together, whatever its business or its size. • When people within the organization communicate with each other, it is internal communication and when people in the organization communicate with anyone outside the organization it is called external communication. • Ability to work well in teams, to manage your subordinates and your relationship with seniors, customers and colleagues depends on your communication skill
  • 3. American Management Association defines, „Communication is any behaviour that results in an exchange of meaning‟. Newman and Summer Jr. state that „Communication is an exchange of facts, ideas, opinions or emotions by two or more persons‟. ‟.
  • 4. Sender or transmitter Message Encoding: Communication channel . Receiver
  • 5. Information sharing Feedback Influence People Problem- solving Gate keeping
  • 6.  TO give and receive information  To convey the right message  To provide advice  To receive suggestions  To develop managerial skills
  • 7.  Basis of managerial functions  Efficient functioning  Job – satisfaction and good morale  Building human relations
  • 8.  Non-verbal Communication Oral Written Verbal Communication Body Language Written Communication .
  • 9.  Different levels of thinking of individuals  Different mental filters arising from individual mental filters conditioned by their knowledge, experience and opinions  Less than perfect mastery over the language of expression  Inadequacy of the language  Limitations arising from bounded rationality
  • 10.  Personal barriers to communication  Group barriers to communication  Organizational barriers to communication