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05. handling conflict effectively

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  • 1. Premise # 1: Almost No One likes ConflictPremise #2: Conflict is InevitablePremise # 3: Groups Need Moderate Task Conflict to Achieve optimal PerformancePremise # 4: People Are Often Concerned (Correctly) That Task Conflict will be Taken PersonallyPremise # 5: Groups Must Develop Norms to Support Moderate Task ConflictConclusion: Dealing Effectively with Conflict is Not Easy, but it is Essential Prof. Tirupati Misra@ibslko
  • 2. Some Solutions“Having a clearly defined set of principles to work with reduces conflictbecause it depersonalizes the criticism.‟‟ Phil Jackson, Sacred HoopsEveryone in the Group must be able toConstructively Criticize EffectivelyExamples :“ This part of the project was not successful because …‟‟ or“We would have done better if …‟‟Not„‟ Your part of the project was not successful because you screwed up.‟‟ or“ You didn‟t do your part of the job well „‟. Prof. Tirupati Misra@ibslko
  • 3. THE BOTTOM LINE1. Create a structure to attain your goals2. Establish team rules that promote moderate task conflict3. Don’t personalize problems - focus on the task4. Realize that everyone is in this together Prof. Tirupati Misra@ibslko
  • 4. Some Examples of Teams That Did Not Succeed The Chicago Bears of 1971 : In transition, they won their last three games of 1970. They started out well, at 5-2. But the coaches knew that the head coach was not in favor , and infighting began to position themselves for his position. After a loss, they did not regroup, but started pressing. The goal of winning the division had been lost to more personal goals, and the team lost their last 7 games. The FAA, on investigating some safety-related incidents in 1987:” There is no evidence that Delta‟s crews are (on the whole) either unprofessional or purposefully negligent. Rather, it was observed that crew members are frequently acting as individuals rather than as members of a smoothly functioning team.‟‟ Disaster teams that fight over who‟s in charge rather than mobilizing to fight the problem are a disaster themselves. A merger specialist: “Mergers are fraught with peril. The uncertainties can cause people to take on an exaggerated, egocentric view of the world. Some attempt to secure their own position, and become dysfunctional for the team. Others somehow step beyond their personal concerns, stay professional and most importantly, “Other-oriented.‟‟ They have internal standards of excellence that tell them what their roles should be.‟‟ Prof. Tirupati Misra@ibslko
  • 5. Team work by Larson and LaFasto, 1989Groups have a Basic Need to Coordinate and to TrustThe other essential elements of effective groups, as drawn from theirresearch, are:1) A clear, elevating goal • The centrality of a specific performance objective • The costs of politics and individual agendas2) Results – Driven Structure • Many Possibilities: Problem solving requires trust • Creativity requires autonomy • Tactical requires clarity • Clear Roles; Effective Communication: Feedback; a Focus on Facts3) Competent Team Members • Skills + Personality + Motivation + Confidence in each other Prof. Tirupati Misra@ibslko
  • 6. 4) Unified Commitment • Leaders must sanction non-contributors5) Collaborative Climate • Negotiable roles and trust (honest, open, consistent, and respectful) • Trust helps focus, communication, value and compensation6) Standards of Excellence (pressure to perform)7) External Support and Recognition : Personal and then material8) Principled Leadership: • Transformative • Tough on principles, not on people • Encouragement without ego Prof. Tirupati Misra@ibslko
  • 7. Some Notable Quotes from Sacred Hoops by Phil Jackson“ I knew that the only way to win consistently was to give everybody – from the stars to thenumber 12 on the bench – a vital roles on the team, and inspire them to be acutely aware ofwhat was happening, even when the spotlight was on somebody else.”“ Not team understood better than the championship Chicago Bulls that selflessness is thesoul of teamwork .”“To Succeed, the new bulls will have to … expand their minds and embrace a vision in whichthe group imperative takes precedence over individual glory, and success comes from beingawake, aware, and in tune with others.” Now this the Law of the Jungle as old and as true as the sky; And the Wolf that shall keep it may prosper But the Wolf that shall break it must die. As the creeper that girdles the tree trunk, the Law runneth forward and back For the strength of the Pack is the Wolf, and the strength of the Wolf is the Pack Prof. Tirupati Misra@ibslko
  • 8. “One finger can‟t lift a pebble.‟‟ Hopi saying , quoted“A great basketball team will have trust. I‟ve seen teams in this league where theplayers won‟t pass to a guy because they don‟t think he is going to catch the ball. But agreat basketball team will throw the ball to everyone. If a guy drops it or bobbles it outof bounds, the next time they‟ll throw it to him again. And because of their confidencein him, he will have confidence. That‟s how you grow.” - Bill Cartwright“Having a clearly defined set of principles to work with reduces conflict because itdepersonalizes the criticism.”“You can‟t expect a team to perform in a way that‟s out of tune with its basicabilities….. In other words, you can dream all you want, but, bottom, line, you‟ve got towork with what you‟ve got. Otherwise, you‟re wasting your time.”“Each game is a riddle that must be solved, and there are no textbook answers.” Prof. Tirupati Misra@ibslko

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