Performance Improvement Joyce M. Holland, B.S.  University of Phoenix Systems Thinking & Performance Measurement Stephen J...
<ul><li>Social Services industry exists to provide care to those persons with social or personal problems requiring financ...
A Self Perpetuating Dynamic System <ul><li>Industry Standards Monitoring </li></ul><ul><li>Welfare Reform requirements </l...
Continuous Monitoring The “ What Needs to be done ” Organizational specifications of Social Services established thru legi...
<ul><li>The “ How to Get is Done ” </li></ul><ul><li>The Processes, Functional and Job specifications of Social Services a...
Select a County for Tabular Emissions Data
Los Angeles County   Los Angeles County was used as the model by California to monitor a comprehensive implementation of a...
 
Industry Standards  #1 <ul><li>Eligibility Standards </li></ul><ul><li>Percentage of %: </li></ul><ul><li>- % immunization...
Industry Standards  #2 <ul><li>Job Creation Performance Standards </li></ul><ul><li>* Quarterly increase of jobs found rep...
Industry Standards  #3 <ul><li>Contracting For Services </li></ul><ul><li>95% success rate in polite programs and projects...
Illustration
Recommendations <ul><li>Correct areas where data quality is weak, particularly in interagency relations and communications...
References <ul><li>Los Angeles County Training Academy (2004) Retrieved on April 21, 2004 from :   http://www.losangelesco...
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Performance Improvement

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Transcript of "Performance Improvement"

  1. 1. Performance Improvement Joyce M. Holland, B.S. University of Phoenix Systems Thinking & Performance Measurement Stephen J. Tvorik, Ph D. Social Services Industry Standards
  2. 2. <ul><li>Social Services industry exists to provide care to those persons with social or personal problems requiring financial, supportive, special and rehabilitative services. </li></ul><ul><li>This does not include those who primarily provide health services </li></ul>Social Services Industry Purpose
  3. 3. A Self Perpetuating Dynamic System <ul><li>Industry Standards Monitoring </li></ul><ul><li>Welfare Reform requirements </li></ul><ul><li>Formalized training and certification programs </li></ul><ul><li>Voting and Legislative Processes </li></ul>
  4. 4. Continuous Monitoring The “ What Needs to be done ” Organizational specifications of Social Services established thru legislative charter and the electoral processes. Electorate California Department of Public Social Services County Board of Supervisors
  5. 5. <ul><li>The “ How to Get is Done ” </li></ul><ul><li>The Processes, Functional and Job specifications of Social Services are formalized through success factors. </li></ul>Continuous Monitoring (cont.) Various Departments, Commissions, agencies, departments. Eligibility Workers, GAIN Services Workers, Social Workers, Clerks, etc. Contractors, Clients, Customers, Participants, What needs to be done
  6. 6. Select a County for Tabular Emissions Data
  7. 7. Los Angeles County Los Angeles County was used as the model by California to monitor a comprehensive implementation of a welfare reform program. LA County set the standard for welfare reform because of the large diverse population of more than nine people serviced annually.
  8. 9. Industry Standards #1 <ul><li>Eligibility Standards </li></ul><ul><li>Percentage of %: </li></ul><ul><li>- % immunizations; </li></ul><ul><li>- % school attendance; </li></ul><ul><li>- % time on aid; </li></ul><ul><li>- % fleeing felons/drug felons; and </li></ul><ul><li>- % voucher/vendor payment issuances </li></ul>
  9. 10. Industry Standards #2 <ul><li>Job Creation Performance Standards </li></ul><ul><li>* Quarterly increase of jobs found reported by 35% </li></ul><ul><li>* 10% increase in number of contractor agencies hiring Welfare-to-Work program recipients </li></ul>
  10. 11. Industry Standards #3 <ul><li>Contracting For Services </li></ul><ul><li>95% success rate in polite programs and projects </li></ul><ul><li>Percentage of Service Providers/Contractors meeting objectives. </li></ul>
  11. 12. Illustration
  12. 13. Recommendations <ul><li>Correct areas where data quality is weak, particularly in interagency relations and communications. Much correction is needed, but overall this is an area of strength in terms of the comprehensive plan designed by LA County </li></ul><ul><li>Upgrade Management Information Systems to enable full network communication between various databases. </li></ul>
  13. 14. References <ul><li>Los Angeles County Training Academy (2004) Retrieved on April 21, 2004 from : http://www.losangelescountyacademy.org/ </li></ul><ul><li>New Zealand Qualifications Authority (2000) National Certificate in Social Services. Retrieved on April 21, 2004 from : http://www.tkaito.co.nz/pdfs/nc_socialservices.pdf </li></ul><ul><li>Certified Employee Organizations (5/1/2003) Coalition of County Unions </li></ul><ul><li> Retrieved on April 21, 2004 from : http://cao.co.la.ca.us/erd/county_unions.pdf </li></ul><ul><li>Map: California Counties (2004) Retrieved on April 21, 2004 from : http://www.arb.ca.gov/emisinv/maps/statemap/cntymap.htm </li></ul>

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