Business communication? It can be separated in internal and external “Effective communication needs to be built around this simple foundation and realization: communication is a dialogue, not a monologue. Communication - a dual listening process." Dr. Heinz Goldmann, Chair, Heinz Goldmann International Foundation for Executive Communications, Geneva.
process by which people and groups obtain what they need and want through creating and exchanging products and value with others.
Logistics is the process of planning, implementing, and controlling the efficient, effective flow and storage of goods. It is the control of the services and related information from origin to consumption to satisfy the customer.