October 2009 Proposal for Managed Support Services Inform Interiors, Vancouver, BC

What are Managed Support Services? Small and Medium sized businesses can now manage their systems like large corporations Managed Support gives business owners access to enterprise level IT support Proactive network and systems management Neo Code is responsible for network operations Standard monthly fee includes all services

Small and Medium sized businesses can now manage their systems like large corporations

Managed Support gives business owners access to enterprise level IT support

Proactive network and systems management

Neo Code is responsible for network operations

Standard monthly fee includes all services

What does Neo Code Managed Support provide? Unlimited email and telephone support 24/7 network and computer monitoring Network and computer security Backup and disaster recovery 3 rd party vendor assistance / liaison Guaranteed response time Monthly status report

Unlimited email and telephone support

24/7 network and computer monitoring

Network and computer security

Backup and disaster recovery

3 rd party vendor assistance / liaison

Guaranteed response time

Monthly status report

How does Managed Support work? Monitoring agent runs on each computer Entire system is monitored with alerts 24/7 Dedicated network administrator Full network documentation Routine scheduled maintenance Ticket system for support requests

Monitoring agent runs on each computer

Entire system is monitored with alerts 24/7

Dedicated network administrator

Full network documentation

Routine scheduled maintenance

Ticket system for support requests

Network Monitoring Service 24/7 monitoring, analysis, and escalation Backup monitoring Software patch management Service pack installation Antivirus monitoring Early warning system

24/7 monitoring, analysis, and escalation

Backup monitoring

Software patch management

Service pack installation

Antivirus monitoring

Early warning system

Backup and Disaster Recovery On-site and off-site backups daily BDR computer on site BDR records image of server every 15 minutes Server recovery from backup image Same day recovery to full production

On-site and off-site backups daily

BDR computer on site

BDR records image of server every 15 minutes

Server recovery from backup image

Same day recovery to full production

Benefits Reduce overall computer and system costs Improved budget and resource planning Preventive maintenance increases network reliability Business software implementation support Network status and monthly activity reporting IT planning to support needs of business

Reduce overall computer and system costs

Improved budget and resource planning

Preventive maintenance increases network reliability

Business software implementation support

Network status and monthly activity reporting

IT planning to support needs of business