Success Factors
What traditional business
needs to know about Web 2.0



                                       July, 2008...
Joshua-Michéle Ross



Executive Briefings • Innovation Labs • Public Seminars • Strategic Consulting
How do we stop it?
We need to rethink a few things

    How we organize to do business
     on the Social Web
    How we relate and engage ...
New Organizing
Principles
1. Listening beats Talking
2. Relationships beat Transactions
3. Open beats Closed
1. Listening beats Talking
    Most companies are organized to talk…
    Listening delivers products and services better...
Success Factors2008
Success Factors2008
Success Factors2008
Success Factors2008
Success Factors2008
Success Factors2008
Success Factors2008
Success Factors2008
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Success Factors2008

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Slides from the O'Reilly InPractice Webcast: July 21, 2008

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Success Factors2008

  1. Success Factors What traditional business needs to know about Web 2.0 July, 2008 Intelligence for a networked economy
  2. Joshua-Michéle Ross Executive Briefings • Innovation Labs • Public Seminars • Strategic Consulting
  3. How do we stop it?
  4. We need to rethink a few things   How we organize to do business on the Social Web   How we relate and engage with our customers
  5. New Organizing Principles
  6. 1. Listening beats Talking 2. Relationships beat Transactions 3. Open beats Closed
  7. 1. Listening beats Talking   Most companies are organized to talk…   Listening delivers products and services better, cheaper and faster...

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