Success Factors2008
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Success Factors2008

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Slides from the O'Reilly InPractice Webcast: July 21, 2008

Slides from the O'Reilly InPractice Webcast: July 21, 2008

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  • 1. Success Factors What traditional business needs to know about Web 2.0 July, 2008 Intelligence for a networked economy
  • 2. Joshua-Michéle Ross Executive Briefings • Innovation Labs • Public Seminars • Strategic Consulting
  • 3. How do we stop it?
  • 4. We need to rethink a few things   How we organize to do business on the Social Web   How we relate and engage with our customers
  • 5. New Organizing Principles
  • 6. 1. Listening beats Talking 2. Relationships beat Transactions 3. Open beats Closed
  • 7. 1. Listening beats Talking   Most companies are organized to talk…   Listening delivers products and services better, cheaper and faster...