The Art of Communication

The Art of The Communication Joshua Maher – http://joshmaher.net - @joshmaher

Most technologists I know preferany mode of communication thatdoes not include a telephone call

“Hello sorry I missed your call. Feelfree to leave a message, but if youreally want to get in touch with meplease email, text, or message meas I likely won’t listen to myvoicemail”

I can’t get ahold of Josh! Hedoesn’t check his voicemail…

Hmmm… Maybe voicecommunication isn’t just a mode ofescalation in the Lync client

Most technologists I know preferany mode of communication thatdoes not include a telephone call

What is the best way to get thingsdone?

A Case in Focus Using Communication in the Field

Customer is unresponsive anddeadlines are at risk

From: Joshua MaherSent: Monday, December 5, 2011 2:28 PMTo: Mr. CustomerCc: Mrs. CustomerSubject: The data we need to meet ourdeadline

From: Joshua MaherSent: Tuesday, December 6, 2011 9:00 AMTo: Mr. CustomerCc: Mrs. CustomerSubject: RE: The data we need to meet ourdeadline

From: Joshua MaherSent: Wednesday, December 7, 2011 9:28 AMTo: Mr. CustomerCc: Mrs. CustomerSubject: RE: The data we need to meet ourdeadline!

How am I ever going to get my jobdone?

“So good to talk to you onthe phone”

“Anything that you need? Iknow that deadline is coming”

Why didn’t I call on Tuesday?

Nice work getting all the databefore the deadline!!

Best Practices? Using Communication in the Field

Communication Styles are over-taught, communication modesare under-taught

Myers-Briggs personality types willget you no where if you can’t getthe other person to talk to you

Try all modes of communicationwith each new person

In-Person, Telephone, E-Mail, Text, Twitter, Facebook, LinkedIn, etc.

Quickly adapt to the customer’scommunication preference

Don’t be afraid to ask whatmode of communication is thebest

It may suck – but satisfiedcustomers are awesome!

What’s Your Experience?

Opinions on the Internet• http://cognition.happycog.com/article/streamlining-internal-communications• http://leehopkins.com/modes-of-communication.html• http://www.businessknowledgesource.com/blog/what_are_the_different_methods _of_communication_and_which_is_best_for_you_023376.html

The Art of Communication

by Joshua Maher on Jan 30, 2012

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