Taming the DCIM Wave with ITIL

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This presentation was given during the Spring 2012 Data Center World Conference in Las Vegas, NV by Jon Lorton from Emerson.

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Taming the DCIM Wave with ITIL

  1. 1. Interested in data center management and DCIM? Learn about the management and DCIM sessions offered at the upcoming Fall 2012 Data Center World Conference at: www.datacenterworld.com.This presentation was given during the Spring, 2012 Data Center World Conference and Expo.Contents contained are owned by AFCOM and Data Center World and can only be reused with theexpress permission of ACOM. Questions or for permission contact: jater@afcom.com.
  2. 2. Taming the DCIM wave with ITILJon Lorton - Data Center Management Specialist Jon.Lorton@emerson.com ITIL v3 Foundations Certified Emerson Network Power Data Center World – Spring 2012
  3. 3. Session ReviewITIL is an Information Technology management framework that provides practices for Information Technology Services Management (ITSM), IT development and IT operations.DCIM is the integration of IT and facility management disciplines to centralize monitoring, management and intelligent capacity planning of a data center’s critical systems.This session will review ITIL and DCIM, evaluate where the two intersect and how they benefit the organization by reducing cost and increasing system availability and uptime.
  4. 4. Outline - Agenda• DCIM Defined• ITIL Defined• Taming DCIM with ITIL• ITIL and DCIM Resources
  5. 5. Key TakeawaysRecognize the key Challenges in the IT Facilities and Systems teamsDetermine the keys to aligning the business services that are standardized, measured, flexible and responsiveDetermine keys to an ITIL based Asset Management System that would incorporate new procedures to increase system availability.Why ITIL can and should become a strategic part of your business plan.
  6. 6. DCIM definedDCIM is the monitoring, collection and analysis of real- time, continuous, accurate information from an intelligent infrastructure that allows for immediate action designed to keep the data center in an optimal state of balance between availability, efficiency and capacity.A DCIM-compliant data center has a cross-domain management strategy, is built on a foundation of intelligent infrastructure, is run by performance metrics and is tightly integrated with IT operations, enabling lean management processes. Organizations that operate within a DCIM framework maintain high availability and control costs in distributed, traditional and hybrid models.
  7. 7. DCIM ChallengesToday many IT and Facilities teams are segregated: separate management structures, different processes and goalsFacilities teams manage the infrastructure – Power, and Cooling Requirements, Maximum Weight Distributions, and Floor SecuritySystems teams Manage Servers, Networks, Software availability, version and patches, virtualization systems and management
  8. 8. 4 Phases to move to a ManagedDCIM EnvironmentII. Monitor Assets and obtain access control to all necessary information to make planning decisionsIII.Enable Real time Notifications and access to performance dataIV.Decommission systems and identify the connection between power, cooling, and space past trends, current usages, and future requirementsV. Anticipate potential failures and automatically shift workloads
  9. 9. DCIM defined – Phase IMonitor Assets and obtain access control to all necessary information to make planning decisions• Asset Inventory• Asset Resource Requirements
  10. 10. DCIM defined - Phase IIEnable Real time Notifications and access to performance data• Application performance monitoring• Network Performance• Access analytics
  11. 11. DCIM defined – Phase IIIAbility to efficiently decommission systems and identify the connection between power, cooling, and space past trends, current usages, and future requirements• Power Visualization• Load Requirements / Capacities• Airflow Modeling• Data Repository for Trends / Future Needs
  12. 12. DCIM defined – Phase IVAnticipate potential failures and automatically shift workloads to reduce downtime and optimized data center efficiencies• Data Analysis of Current and Future needs• “What If” scenarios and Analysis• System Intelligence to account for workload shifts and analysis on Physical aspects – Power/Cooling/ Weight/Network
  13. 13. ITIL – IT Infrastructure Library ITIL is a public framework that describes Best Practices in IT service managementITIL provides a framework for the governance of IT, the ‘service wrap’, and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer perspective.ITIL was published between 1989 and 1995 by Her Majesty’s Stationery Office (HMSO) in the UK on behalf of the Central Communications and Telecommunications Agency (CCTA) – now subsumed within the Office of Government Commerce (OGC). Its early use was principally confined to the UK and Netherlands. cont…
  14. 14. ITIL – IT Infrastructure Library cont…ITIL was built around a process-model based view of controlling and managing operations often credited to W. Edwards Deming and his PDCA cycle (Plan Do Check Act project management lifecycle)ITIL v1 had over 30 books in the original versionA second version of ITIL was published as a set of revised books between 2000 and 2004 known as ITIL v2.ITIL v3 was published in 2007 and takes that Framework and puts details behind them. - Wikipedia
  15. 15. ITIL – BenefitsITIL provides a systematic and professional approach to the management of IT service provision.Benefits that include:• Reduced costs• Improved IT services through the use of proven best practice processes• Improved customer satisfaction through a more professional approach to service delivery• Standards and guidance• Improved productivity• Improved use of skills and experience• Improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements. 17
  16. 16. ITIL – Today – v3ITIL v3 is comprised of Five volumes• ITIL Service Strategy• ITIL Service Design• ITIL Service Transition• ITIL Service Operation• ITIL Continual Service Improvement
  17. 17. ITIL v3 Structure
  18. 18. ITIL – Service StrategyAs the center and origin point of the ITIL Service Lifecycle, the ITIL Service Strategy volume provides guidance on clarification and prioritization of service-provider investments in services.Service Strategy focuses on helping IT organizations improve and develop over the long term.List of covered processes:Service Portfolio ManagementDemand ManagementIT Financial Management
  19. 19. ITIL – Service DesignProvides good-practice guidance on the design of IT services, processes, and other aspects of the service management effort.Significantly, design within ITIL is understood to encompass all elements relevant to technology service deliveryList of covered processes:Service Level ManagementAvailability ManagementCapacity ManagementIT Service Continuity ManagementInformation Security ManagementSupplier ManagementService catalogue Management
  20. 20. ITIL – Service TransitionRelates to the delivery of services required by a business into live/ operational useOften encompasses the "project" side of IT rather than "Business as usual approach.List of covered processes:Service Asset and Configuration ManagementService Validation and TestingEvaluationRelease and Deployment ManagementChange ManagementKnowledge Management
  21. 21. ITIL – Service OperationsBest practice for achieving the delivery of agreed SLA’s).Service operation, as described in the ITIL Service Operation volume, is the part of the lifecycle where the services and value is actually directly delivered.Also the monitoring of problems and balance between service reliability and cost etc are considered. The functions include technical management, application management, operations management and Service Desk as well as, responsibilities for staff engaging in Service Operation.List of covered processes:Event ManagementIncident ManagementProblem ManagementRequest FulfillmentAccess Management
  22. 22. ITIL – Service Continual Service ImprovementKey is to align and realign IT Services to changing business needs by identifying and implementing improvements to the IT services that support the Business Processes.The perspective of CSI on improvement is the business perspective of service quality, even though CSI aims to improve process effectiveness, efficiency and cost effectiveness of the IT processes through the whole lifecycle. To manage improvement, CSI should clearly define what should be controlled and measured.List of covered processes:Service Level ManagementService Measurement and ReportingContinual Service Improvement
  23. 23. ITIL – Service StrategyKey Processes:Service Portfolio ManagementDemand ManagementIT Financial ManagementKey ActivitiesThink about why something is done before determining how to do it• Define Value [Value = Utility + warranty ]• Create Service Level Packages• Define IT Financial Priorities
  24. 24. ITIL – Service DesignKey Processes:Service Level Management IT Service Continuity ManagementAvailability Management Service Catalogue ManagementCapacity ManagementKey Activities• Create a Service Catalogue with service loads, structures, costs, availability(SLA) and requirements• Service Availability – Implement Maintenance and Monitoring tools• Define, Measure, Analyze, Design, Verify (6 Sigma – DMADV)• Business Continuity Management (BCM)• Business Impact Analysis (BIA)• Risk assessment
  25. 25. ITIL – Service TransitionKey Processes:Service Asset and Configuration ManagementService Validation and TestingEvaluationRelease and Deployment ManagementChange ManagementKnowledge ManagementKey ActivitiesFocus on the vulnerable transition between the Service Design and Operations Phase• Create Knowledge Management System• Standardize, Test, Review, Implement - ( PDCA – Plan Do Check Act)• Create a CMDB / CMS
  26. 26. CMDB – CMSCMDB (Configuration Management Database)is the center of the CMSCMS (Configuration Management System)
  27. 27. ITIL – Service OperationsKey Processes:Event ManagementIncident ManagementProblem ManagementRequest FulfillmentAccess ManagementKey ActivitiesDeliver cost effective stability in the IT infrastructure• Achieve balance between maintaining stability and changing to new technologies• Implement Service Tools and Processes• Categorize and Priorities – Priorities = Impact + Urgency
  28. 28. ITIL – Service Continual Service ImprovementKey Processes:Service Level ManagementService Measurement and ReportingContinual Service ImprovementKey ActivitiesEnsure levels of IT service are achieved according to agreed targets• Return on Investment (ROI)• Value on Investment (VOI)• Goals – • Technology improvements • Process improvements • Document improvements • Training / Knowledge Transfer
  29. 29. ITIL Review
  30. 30. ITIL ResourcesITIL – Official Certifcation Sitehttp://www.itil-officialsite.com/ITIL Libraryhttp://www.itlibrary.org/ITIL – Best Practiceshttp://www.best-management-practice.com/
  31. 31. ITIL Certifications 35
  32. 32. DCIM ResourcesData Center Knowledgehttp://www.datacenterknowledge.comData Center Journalhttp://www.datacenterjournal.comData Center Dynamicshttp://www.datacenterdynamics.comThe Green Gridhttp://www.thegreengrid.orgDCIM Expertshttp://www.dcimexperts.com
  33. 33. The Lorton’s - Taming the DCIM WaveJust as the wavecannot exist for itself,but is ever a part ofthe heaving surface ofthe ocean, so must Inever live my life foritself, but always in theexperience which isgoing on around me ~ Albert SchweitzerInsanity is doing thesame thing over andover, and expecting adifferent result
  34. 34. Interested in data center management and DCIM? Learn about the management and DCIM sessions offered at the upcoming Fall 2012 Data Center World Conference at: www.datacenterworld.com.This presentation was given during the Spring, 2012 Data Center World Conference and Expo.Contents contained are owned by AFCOM and Data Center World and can only be reused with theexpress permission of ACOM. Questions or for permission contact: jater@afcom.com.

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