• Save
CIS Ticket Process
Upcoming SlideShare
Loading in...5
×
 

Like this? Share it with your network

Share

CIS Ticket Process

on

  • 40,795 views

How CIS uses the Footprints ticket system

How CIS uses the Footprints ticket system

Statistics

Views

Total Views
40,795
Views on SlideShare
506
Embed Views
40,289

Actions

Likes
0
Downloads
0
Comments
0

2 Embeds 40,289

http://www5.hmc.edu 40288
http://www.365dailyjournal.com 1

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

CIS Ticket Process Presentation Transcript

  • 1. January 2012
  • 2. CIS is dedicated to providing excellent client-centeredservices to the HMC community. We promote themission of HMC with reliable, innovative, andconvenient technology. We provide customer supportthat is friendly, knowledgeable, and responsive whileworking collaboratively with clients to developeffective and relevant solutions.Created by CIS in Sep 2009
  • 3. Ticket Life Cycle Owner Assignee User If not owner, Tells story or Collect Request Information review assignment makes request ONCE Ensure work is Do work, Answers communicate additional Open done & keep user informed with owner or questions, gets user as needed updates Check work,; let Signs off that Assert finished, work is indeed Finished user know; gather feedback review feedback finished; gives feedback
  • 4. Ticket Life Cycle Owner Assignee User If not owner, Tells story or Collect Request Information review assignment makes request ONCE Ensure work is Do work, Answers communicate additional Open done & keep user informed with owner or questions, gets user as needed updates Check work; let Signs off that Assert finished, work is indeed Finished user know; gather feedback review feedback finished; gives feedback
  • 5. Ticket Life Cycle Owner Assignee User If not owner, Tells story or Collect Request Information review assignment makes request ONCE Ensure work is Do work, Answers communicate additional Open done & keep user informed with owner or questions, gets user as needed updates Check work; let Signs off that Assert finished, work is indeed Finished user know; gather feedback review feedback finished; gives feedback
  • 6. Ticket Life cycle Owner Assignee User If not owner, Tells story or Collect Request Information review assignment makes request ONCE Ensure work is Do work, Answers communicate additional Open done & keep user informed with owner or questions, gets user as needed updates Check work; let Signs off that Assert finished, work is indeed Finished user know; gather feedback review feedback finished; gives feedback
  • 7. Ticket Life cycle Owner Assignee User If not owner, Tells story or Collect Request Information review assignment makes request ONCE Ensure work is Do work, Answers communicate additional Open done & keep user informed with owner or questions, gets user as needed updates Check work; let Signs off that Assert finished, work is indeed Finished user know; gather feedback review feedback finished; gives feedback