Interpersonal communication 2003

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  • 1. ignatius joseph n estrogaINTERPERSONALCOMMUNICATION
  • 2. INTERPERSONAL COMMUNICATION….The process of understanding and sharing meaning at least two persons.….A process that we use to communicate our ideas, thoughts and feelings to another person. ignatius joseph n estroga
  • 3. VARIETY OF REASONS1.Solve problems2.Resolve conflicts3.Share informations4.Improve our perceptions of ourselves5.Fulfill such social needs as the need to belong or to be loved. ignatius joseph n estroga
  • 4. INCLUDES:1. DYADIC COMMUNICATION two persons are involved2.SMALL GROUP COMMUNICATION A group of people are involved ignatius joseph n estroga
  • 5. CLASSIFICATION1.ONE WAY COMMUNICATION occurs when the sender transmitsInformation in the form of direction, without any expectations of discussion or feedback.2. TWO WAY COMMUNICATION uses communication to negotiate with the public, resolve conflict, and promote mutual understanding and respect between the organization and its public(s). ignatius joseph n estroga
  • 6. GUIDELINES FOR EFFECTIVE COMMUNICATION Prepare by asking yourself1.Why I am to do or say this?2.Am I confusing my personal feelings with my objectivity?3.Would I like to be treated this way?4.Would I want everyone to be treated this way?5.If this were to become public, would I be with my actions? ignatius joseph n estroga
  • 7. Listen effectively…………..Avoid jumping to conclusions, premature judgments, agreements, comparison, or criticisms…………..Ask permission if you wish to speak to others…………..Emphasize facts…………..Be consistent ignatius joseph n estroga
  • 8.  Be respectful…………Don’t embarrass others, specially in public…………Don’t misdirect your anger ignatius joseph n estroga