BODY LANGUAGEBody language communicatesmuch more than words. Bodylanguage signals are called‘leakages’ because you may try totell something, but the truth willleak out visually.
Aspects of Body Language
Territory• Personal– Close -1½ to 2½ feet– Far - 2½ to 4 ½ feet• Intimate– Touching– 6-18”• Social– Close 4-7 feet– Far - 7-12 feet• Public– Close - 12-25 feet– Far - 25 feet orgreater
Cultures• A crowdedculture• What is yourprivate space?
When you invade my space• Reactions to aninvasion of yourspace– Feel troubled– Get defensive– Become aggressive– Retaliate
Masks We Wear• Public Masks– Public smile– Clothing– Putting on my face• Extended territory– On the road– At work• Can we drop masks?
Jockeying for position• Inclusive - Non-inclusive– How you include/exclude others in a group• Parallel body positions– Will position yourselves to relate to each other– Side by side are neutral– Facing means people are involved• Congruence-incongruence– Groups that imitate each other
Looking• How long do you look?– Staring- dehumanizes or challenges– Glances - socially acceptable timing– Appraisal- may indicate interest• Do you look when you talk?• Do you look when you listen?
‘What often happens in any relationship is thatlanguage itself becomes a mask and a means ofclouding and confusing the relationship. If thespoken language is stripped away and the onlycommunication left is body language, the truthwill find some way of poling through. Spokenlanguage itself is a great obscurer”Body Language, Julius Fast, MJF books, 1970.Actions Speak Louder than Words?
Misinterpretation = Trouble??• Lost business– Lack of animation = lack ofinterest?– US tendency to get right tobusiness
Troubles• Conflict with peers• Different work styles• Wrong assumptions
Trouble….• Misinterpretation ofsignals– Can be BIG trouble– Legal trouble– Do you know how toact or are youconfused?
Do you know what you are saying?
Shows that a person does notknow or understand what you aretalking about
It is an OK signal normally, but,when it is jerked sharplyupwards it becomes an insultsignal
Submissive palm positionDominant palm positionAggressive palm position
Taking controlhandshakeGiving control handshakeGlove handshake
Lowered steeple Raised steeple
High clenched hands indicate people who are difficult to decipher
Gripping handsConfidence Frustration
ThumbdisplaysNegative & superior attitudeDominant or aggressive
Suppress the deceitful words
Catch a lie..Sometimes indicates thinking hard
Indicates anger & frustrationCollar pull
Standard arm cross gestureDefensiveOrnegative attitude
Arm Gripping GestureShow that the user is cool’andto make his superiority felt