Reference on the Go! Joe Murphy General Science Librarian & Instruction Coordinator Yale University Science Libraries [email_address] Reference on the Go: Text Messaging and More Ellen Peterson Public Services Librarian Maui Community College Library [email_address] Internet Librarian 2K8 Solving the Reference Desk Problem

SMS Mobile Search Popularity of SMS Libraries

Why SMS for Reference Perfect for reference because - Does not limit patron or staff by location Always at point of need Enhances traditional services Expands the reach of services Opens possibilities for new services

Perfect for reference because -

Does not limit patron or staff by location

Always at point of need

Enhances traditional services

Expands the reach of services

Opens possibilities for new services

Txt Msg Ref at Yale Science Libraries Text Message Instructions www.library.yale.edu/science/textmsg.html

Txt Msg Ref at Maui Community College Library Text Message Instructions www.mauicclibrarian.blogspot.com

Best Practices For SMS Reference: Technology Management Anticipating and meeting patron expectations

For SMS Reference:

Technology

Management

Anticipating and meeting patron expectations

Evolving Role of Reference How will libraries and librarians adapt considering - iPhones 3 rd party applications Mobile connection to people and info SMS Mobile devices Social web

How will libraries and librarians adapt considering -

iPhones

3 rd party applications

Mobile connection to people and info

SMS

Mobile devices

Social web

A Future for Virtual Reference SMS as increasingly important medium for information transfer Social Networks: SMS as dominant access point to much of the (social) web Non-SMS textual mobile communication. Data networks

SMS as increasingly important medium for information transfer

Social Networks: SMS as dominant access point to much of the (social) web

Non-SMS textual mobile communication. Data networks

Thank You! Joseph Murphy Yale University Science Libraries [email_address] Ellen Peterson Maui Community College Library [email_address] This presentation is available online: www.hawaii.edu/lilo/internetlibrarian

Joseph Murphy