Reference on the Go: Text Messaging and More

Reference on the Go! Joe Murphy General Science Librarian & Instruction Coordinator Yale University Science Libraries [email_address] Reference on the Go: Text Messaging and More Ellen Peterson Public Services Librarian Maui Community College Library [email_address] Internet Librarian 2K8 Solving the Reference Desk Problem

SMS Mobile Search Popularity of SMS Libraries

Why SMS for Reference
Perfect for reference because -
Does not limit patron or staff by location
Always at point of need
Enhances traditional services
Expands the reach of services
Opens possibilities for new services

Txt Msg Ref at Yale Science Libraries Text Message Instructions www.library.yale.edu/science/textmsg.html

Txt Msg Ref at Maui Community College Library Text Message Instructions www.mauicclibrarian.blogspot.com

Best Practices
For SMS Reference:
Technology
Management
Anticipating and meeting patron expectations

Evolving Role of Reference
How will libraries and librarians adapt considering -
iPhones
3 rd party applications
Mobile connection to people and info
SMS
Mobile devices
Social web

A Future for Virtual Reference
SMS as increasingly important medium for information transfer
Social Networks: SMS as dominant access point to much of the (social) web
Non-SMS textual mobile communication. Data networks

Thank You!
Joseph Murphy
Yale University Science Libraries [email_address] Ellen Peterson Maui Community College Library [email_address] This presentation is available online: www.hawaii.edu/lilo/internetlibrarian

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Reference on the Go: Text Messaging and More

by Joe Murphy on Oct 24, 2008

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Reference on the Go: Text Messaging and More — Presentation Transcript