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Reference on the Go: Text Messaging and More
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Reference on the Go: Text Messaging and More


Part of "Solving the reference desk problem" at Internet Librarian 2008. …

Part of "Solving the reference desk problem" at Internet Librarian 2008.
Joe Murphy and Ellen Peterson
About SMS Reference.

Published in Education , Technology
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  • Text Message in a Bottle: Text Messaging at Yale Science Libraries.


  • 1. Reference on the Go! Joe Murphy General Science Librarian & Instruction Coordinator Yale University Science Libraries [email_address] Reference on the Go: Text Messaging and More Ellen Peterson Public Services Librarian Maui Community College Library [email_address] Internet Librarian 2K8 Solving the Reference Desk Problem
  • 2. SMS Mobile Search Popularity of SMS Libraries
  • 3. Why SMS for Reference
    • Perfect for reference because -
      • Does not limit patron or staff by location
      • Always at point of need
      • Enhances traditional services
      • Expands the reach of services
      • Opens possibilities for new services
  • 4. Txt Msg Ref at Yale Science Libraries Text Message Instructions
  • 5. Txt Msg Ref at Maui Community College Library Text Message Instructions
  • 6. Best Practices
    • For SMS Reference:
    • Technology
    • Management
    • Anticipating and meeting patron expectations
  • 7. Evolving Role of Reference
    • How will libraries and librarians adapt considering -
    • iPhones
      • 3 rd party applications
      • Mobile connection to people and info
    • SMS
    • Mobile devices
    • Social web
  • 8. A Future for Virtual Reference
    • SMS as increasingly important medium for information transfer
    • Social Networks: SMS as dominant access point to much of the (social) web
    • Non-SMS textual mobile communication. Data networks
  • 9. Thank You!
    • Joseph Murphy
    Yale University Science Libraries [email_address] Ellen Peterson Maui Community College Library [email_address] This presentation is available online: