iReference

Joe Murphy General Science Librarian & Instruction Coordinator Yale University Science Libraries [email_address] Ellen Peterson Public Services Librarian Maui Community College Library [email_address] iReference: Virtual Reference to Enhance and Even Replace the Reference Desk (?)

iReference SMS text message instant message social networking sites iReference mashup mobile devices iPhone communication interaction 2.0 virtual avatar

SMS Mobile Search Popularity of SMS Libraries iReference

Why SMS for Reference
Perfect for reference because -
Always at point of need
Enhances traditional services
Expands the reach of services
Opens possibilities for new services
Does not limit librarians by location
iReference

Txt Msg Ref at Yale Science Libraries Text Message Instructions www.library.yale.edu/science/textmsg.html iReference

Txt Msg Ref at Maui Community College Library Text Message Instructions www.mauicclibrarian.blogspot.com iReference

Best Practices
For SMS Reference:
Technology
Management
Anticipating and meeting patron expectations
iReference

Evolving Role of Reference
How will libraries and librarians adapt considering -
iPhones
3 rd party applications
Mobile connection to people and info
SMS
Mobile devices
Social web
iReference

A Future for Virtual Reference
SMS as increasingly important medium for information transfer
Social Networks: SMS as dominant access point to much of the (social) web
Non-SMS textual mobile communication. Data networks
iReference

Mahalo! Joseph Murphy Ellen Peterson Maui Community College Library epeterso@hawaii.edu

iReference

by Joe Murphy on Oct 25, 2008

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iReference — Presentation Transcript