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iReference: Virtual Reference to Enhance and Even Replace the Reference Desk (?)

iReference: Virtual Reference to Enhance and Even Replace the Reference Desk (?)

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iReference iReference Presentation Transcript

  • Joe Murphy General Science Librarian & Instruction Coordinator Yale University Science Libraries [email_address] Ellen Peterson Public Services Librarian Maui Community College Library [email_address] iReference: Virtual Reference to Enhance and Even Replace the Reference Desk (?)
  • iReference SMS text message instant message social networking sites iReference mashup mobile devices iPhone communication interaction 2.0 virtual avatar
  • SMS Mobile Search Popularity of SMS Libraries iReference
  • Why SMS for Reference
    • Perfect for reference because -
      • Always at point of need
      • Enhances traditional services
      • Expands the reach of services
      • Opens possibilities for new services
      • Does not limit librarians by location
    iReference
  • Txt Msg Ref at Yale Science Libraries Text Message Instructions www.library.yale.edu/science/textmsg.html iReference
  • Txt Msg Ref at Maui Community College Library Text Message Instructions www.mauicclibrarian.blogspot.com iReference
  • Best Practices
    • For SMS Reference:
    • Technology
    • Management
    • Anticipating and meeting patron expectations
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  • Evolving Role of Reference
    • How will libraries and librarians adapt considering -
    • iPhones
      • 3 rd party applications
      • Mobile connection to people and info
    • SMS
    • Mobile devices
    • Social web
    iReference
  • A Future for Virtual Reference
    • SMS as increasingly important medium for information transfer
    • Social Networks: SMS as dominant access point to much of the (social) web
    • Non-SMS textual mobile communication. Data networks
    iReference
  • Mahalo! Joseph Murphy Ellen Peterson Maui Community College Library epeterso@hawaii.edu