Restoring regional growth through innovative citizen services
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Restoring regional growth through innovative citizen services

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  • 1. Workshop 07A05Restoring regional growththrough innovative citizen services José Luis Rocha Castilla General Secretary for Quality and Modernization Regional Health Ministry of Andalusia Spain Quick facts of Andalusia Regional responsibility for health policy and healthcare provision since 1984 8,202,220 Inhabitants 1,500 Primary Care Centers 44 Public Hospitals (16,281 beds) 9,782 M € Healthcare Budget 2009
  • 2. Workshop 07A05 Restoring regional growth through innovative citizen servicesPer capita GDP at constant prices UE27 Av=100 GDP at market prices Convergence of Andalusia with EU-27 83,6 82 80,4 78,1 77,2 75,4 72,2 71,2 71,3 69,8 67,4 67,7 67,9 95 96 97 98 99 00 01 02 03 04 05 06 0719 19 19 19 19 20 20 20 20 20 20 20 20 Year
  • 3. Workshop 07A05 Restoring regional growth through innovative citizen services HEALTHCARE INVESTMENT HEALTHY IMPROVED HEALTH STAFF EFFICIENT LIFESTYLE PRIMARY EDUCATION & HOSPITAL PROMOTION CARE TRAINING SYSTEMS EARLIER DIAGNOSIS & MODERN TREATMENTS REDUCED SMOKING, REDUCED HEART DISEASE MENTAL CANCER DIABETES ALCOHOLISM INCIDENCE & STROKE ILLNESS OBESITY REDUCED DISABILITY, MORTALITY & DEPENDENCY MORE PRODUCTIVE WORKFORCE COMPETITIVE HIGH ADDED VALUE INDUSTRY HIGH ECONOMIC GROWTHThe relationship between Health Inputs & Economic Outputs. J Attridge. From “Health &the EU Lisbon Agenda. High returns on health investment”. Brussels 2006, Efpia.
  • 4. Workshop 07A05 Restoring regional growth through innovative citizen servicesEuropean Innovation Scoreboard 2004. Comparative Analysis of InnovationPerformance. Commission Staff Working Paper. Brussels, 2004, Commission of the EC
  • 5. Workshop 07A05 Restoring regional growth through innovative citizen servicesAppointment-making procedure Citizen identification Daily appointments: near 100,000 Data Check Appointment Diary
  • 6. Workshop 07A05 Restoring regional growth through innovative citizen services Registered users: 11,182 Total SMS: 653,136 Warnings Remember ofVaccines Advices appointments
  • 7. Workshop 07A05 Restoring regional growth through innovative citizen servicessalud andalucía hrs> 90,000 calls the 1st year of functioning – 90% solved by operators/nurses
  • 8. Workshop 07A05 Restoring regional growth through innovative citizen servicesWeb Downloads: 47,2113G Cell phone downloads: 12,633LCD Monitors: 2,468 (in 600 centers)Contents: 406- Healthy habits- Diseases and symptoms- Quiz games- Prevention- Healthy diet recipes- Relaxing advices- Health Care System Services
  • 9. Workshop 07A05 Restoring regional growth through innovative citizen services Arab – German – Bulgarian – Polish – 24 hours x 7 English – French – Russian – Slovakian – Romanian – Chinese -Portuguese 46 languages 211 080From 08:00 to Afghan – Albanian – Armenian –Bambara – Bereber –18:00 Mon-Fri Bosnian - Danish – Norwegian –Swedish….
  • 10. Workshop 07A05 Restoring regional growth through innovative citizen servicesTransparency . Tobeinformed is health HealthResponds Education Web Telephone enquiries Information TV/DTV Second medical opinion entertainment Mobile Living wills Health card Waiting lists Telephone appointment Healthcare information Health adviceInformation on Quality in Discharge telephone surveyHealth Centers AIDS, Tobacco, bird flu...Expectations bank SMS services Healthcare Information Health AdvicesCollection of Expectationsto promote participation e-Administration Living wills Smart card 24 health andalusia hr Individual assessment andand information information on Health