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Lx technical training 2

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  • 1. m-Commerce at its Best
    All Access, All for You.
  • 2. Registration
    Technopreneur/TechnoUserUsing Registration Card thru SMS
    Technopreneur/TechnoUserUsing Registration Card via Web
    TechnoUserRegistration thru iREG
    TechnoUserRegistration thru RAP
  • 3. How To Register
    Technopreneur/TechnoUserUsing Registration Card thru SMS
    Step 1
    LX REG <LXID#> <SAC> <Birth Date> <Telco> <Full Name>
    Ex. LX REG 5401234567 1601234567 12-01-1970 GLOBE Juan dela Cruz
    Step 2
    LX CHGADDR <LXID#> <PIK#> <Complete Address>
    Ex. LX CHGADDR 5401234567 123456 1906 Galleria Corp CenterOrtigas
  • 4. How To Register cont’d.
    Technopreneur/TechnoUserUsing Registration Card via Web
    Log on to www.loadxtreme.ph
    Click on the No Account? click here
    Fill out the information box
    Click “Submit”
    “Successfully Created Your Account” then copy your PIK
  • 5. Technopreneur/TechnoUserUsing Registration Card via Web
  • 6. Technopreneur/TechnoUserUsing Registration Card via Web cont’d.
  • 7. Technopreneur/TechnoUserUsing Registration Card via Web cont’d.
  • 8. Technopreneur/TechnoUserUsing Registration Card via Web cont’d.
  • 9. How to Register cont’d.
    TechnoUserRegistration thru iREG
    For Technopreneurwith 54 series ID number
    Thru SMS ONLY
    LX iREGTechnopreneurID#/PIK#/TechnoUserCellphone#/Telco/Full Name/Birth Date/Address
    Ex. LX iREG 5401237456/123456/09153135252/SMART/Juan dela Cruz/12-15-1970/1906 Galleria Corp. CenterOrtigas
  • 10. How To Register cont’d.
    TechnoUserRegistration thru RAP
    For TechnoUserOnly
    Thru SMS ONLY
    LX RAP TechnoUser ID#/PIK#/TechnoUserCellphone#/Telco/Full Name/Birth Date/Address
    Ex. LX RAP 6123456789/123456/09151234567/GLOBE/Juan dela Cruz/12-25-1970/1906 Galleria Corp. CenterOrtigas
  • 11. How to Access LoadXtreme
    Mobile Phone
    Web
  • 12. How LoadXtreme Works
    LOADED!
    Using Your Mobile Phone
    Customer
    • Account ID is Valid
    • 13. PIK is Valid
    • 14. LoadWallet Balance is sufficient
    To: 09215500078
    From: LoadXtreme
    Connectivity
    LX: Customer 09285558888 successfully loaded with S30X. Trans. Ref. No. 123456. Bal.: 580.00
    LX LOAD 5812345678 112233
    S30X 09285558888
    1 New Message fromLoadXtreme
    Telco
    Your ID Number and PIK
    Send to Your Assigned Gateway
    Customer Mobile Phone Number
    Product Code
  • 15. How LoadXtreme Works
    Online Loading (www.loadxtreme.ph)
    5812345678
    ●●●●●●
    ID Number
    Your PIK (PersonalIdentification Key
    09285558888
  • 16. Outstanding Features
    Real time web reports
    Cellphone ACL
    Host IP ACL
    List TechnoUsers
    GRO Earnings
    etc...
  • 17. Basic SMS Commands
    To Change PIK
    LX CHGPIK <LXID#> <PIK#> <New PIK#>
    LX CHGPIK 5401234567 123456 456789
    Go towww.loadxtreme.ph
    To Change Cellphone
    • LX NEWCEL <LXID#> <PIK#> <New CP#>
    LX NEWCEL 5401234567 123456 09201234567
  • 18. Basic SMS Commands cont’d.
    To Check Balance
    • LX BAL <LXID#> <PIK#>
    LX BAL 5401234567 123456
    To Change Address
    LX CHGADDR <LXID#> <PIK#> <Complete Address>
    Ex. LX CHGADDR 5401234567 123456 Unit 1906 Galleria Corp. CenterOrtigas
  • 19. Basic SMS Commands cont’d.
    To Transfer Loadwallet
    LX TRANSFER <TECHNOPRENEUR ID> <PIK#> <LXLOAD> <Amount> <TechnoUserID#> <TechnouserCellphone #>
    Ex: LX TRANSFER 5431234567 123456 LXLOAD 500 6234567890 0915789100
  • 20. Basic SMS Commands cont’d.
    To Sell Load
    LX LOAD <LXID#> <PIK#> <Product Code> <Customer Cellphone#
    Ex: LX LOAD 5431234567 123456 G50x 0915678900
    LX OTA LXID#/PIK#/TELCO/Amount/Customer Cellphone #
    Ex: LX OTA 5431234567/123456/GLOBE/40/0915678900
  • 21. Gateway
    Globe
    0917-5522615, 09175522616
    Smart
    09285220815, 09285220772
    Sun
    09228587514
  • 22. How to Replenish LoadWallet
    Bank Deposits (Same-day crediting)
    No Inter-branch Deposit Charge nationwide except for Metrobank.
  • 23. How to Replenish LoadWallet
    Reload LoadXtreme via SMS Auto-Debit (Same-Day)
    Enroll your CA/SA
    Send SMS Request
    Your enrolled account will be debited automatically
    LX BDODEBIT LX ID#/PIK#/Amount to debit
    Ex. LX BDODEBIT/5401234567/123456/4000
  • 24. How to Replenish LoadWallet
    Bills Payment – Same-Banking-Day Credit
    ATM, OTC, Auto-Debit and Internet
  • 25. Smart Money and G-Cash
    Same-Day crediting
    1% Pass-on Service Fee
  • 26. Basic SMS Commands
    Reload Command
    LX RELOAD LXID#/PIK# /Amount Deposited/Bank/Branch/Account#/ Date/Time
    9am to 12nn----2-4pm
    12:01 to 7pm---8-10pm
    7:01 onwards---11am onwards the next day
  • 27. Loadwallet ReplenishmentDelays
    Lack of LX RELOAD notification command
    Multiple individual claims
    Incomplete or erroneous information
    Insufficient amount
  • 28. LoadXtreme® System Behavior
    3-error trapping rule
    Telco warning notification
    LX: Warning. No confirmation from TELCO for G50X to 09152504888 on 09/17/2008 10:15:05. Pls verify receipt of load w/ customer. LOAD restored:74.40
    30-minutes stale request feature
    LX: LOAD command for 09222649222 sent on 09/16/2008 18:18:18 ignored as it was rcvd on 09/16/2008 18:48:34 due to telco congestion. Your Balance is 525.75
  • 29. LoadXtreme System Behavior cont’d.
    Circumventing 5-min. Trap
    -Useful for legitimate multiple requests
    LX LOAD <LXID> <PIK> <Product Code> <Customer Cellphone #> <Prefix>
    Ex. LX LOAD 5401234567 123456 G50x 09156789101 A
  • 30. Common Problems
    Loading delays.
    Telco congestion.
    Telco OTA system unavailability or under maintenance.
    Customer ‘non-receipt’ of otherwise successful loading
    Check customer number
    Have customers check their message Inbox
    Have customer check their balance
    Have customers restart their cellphones
    Check the product code used ( G100, G100x, SBRO100)
  • 31. Common Problems cont’d.
    Invalid product code and invalid cellphone reply
    - S3Ox, SBR0100, O91675858OO
    No reply from system
    - LXLOAD
    - LX LAOD
    - LX RELAOD
  • 32. How to Reach Customer Service
    Textcare -09212122191,09236036631,09278538041
    Format: UID# <space> <Message>
    Ticket Support System
    Landline- (02) 311-3000
  • 33. Ticket Support System
  • 34. Ticket Support System cont’d.
  • 35. Thank You
    For Your Time.