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Enterprise2.0 and Collaborative Intranet Portals
 

Enterprise2.0 and Collaborative Intranet Portals

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Collaborative Intranet Portals and Enterprise 2.0 Solutions from the Qualysoft.

Collaborative Intranet Portals and Enterprise 2.0 Solutions from the Qualysoft.

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    Enterprise2.0 and Collaborative Intranet Portals Enterprise2.0 and Collaborative Intranet Portals Presentation Transcript

    • Enterprise 2.0, Social and collaborative portals Qualysoft Zrt. Josef Bayer 2008-10
    • Agenda
      • Vision: Knowledge Worker 2.0
      • Intranet Challenges
      • Vision: Unternehmen 2.0
      • Concepts of E2 applications
      • E1.0 – E2.0 comparison
      • Abusing email - typical communication patterns
      • E2 Intranet tools - decision tracking
      • QSI – Qualysoft Intranet Tool
      • Contactbay as brandportal
      • Caskanje.rs
      09-06-05
    • Vision: Knowledge Worker 2.0
      • In the past: We expected precise information processing according to rules from employees, we expect now autonom participation in the process
      • Only aim to work in companies instead of group of freelancers: optimise the cost of communication and info transaction between people.
      • If your company does work only according rules and order like the army , you do not need this .
    • Intranet Challenges - 1
      • Non or rare updated contents
      • No mapping of real world corporate activities and portal information structure
      • No mapping of real communication flow and portal capabilities
      • Users are using out of the corporate tools to publish and communicate (blogs, wikis, bigfilesender, etc.)
      • Abusing Email (for _everything_ - escape from the inbox)
      • Application barriers with no proper interfaces
      • Giant document bin to loose your documents
      • Pretty, but primitive html GUI.
    • Intranet Challenges - 2
      • Intranet is a broadcast media of the management to the employees with dedicated editorial
      • The 90% of the enterprise information is produced by employees
      • Most important tools of them still: Email , Word és Excel
      • The almost the only tool of them to share their output: email
      • The 30% of work time: you are stick into the inbox. ( 100 + daily email s)
    • Vision: Unternehmen 2.0
      • Expected Business Benefits of a new intranet
      • Boost communication between team members, help to build teams
      • E mpower data producer (employees) to became prosumer (info producer+consumer)
      • M ake decision - making and information - handling traceable
      • D ecrease email traffic
      • L ower the info-research efforts
      • M ake the informal communication of the organi z ation transparent
      • L ower the self administration efforts of the organi z ation
      • P revent format and media break as incompatible interfacing
      • Offer open APIs for enterprise application integration
    • Concepts of E2 applications
      • Do not think, your users still do not Web2 tools; they do it on the Web!
      • Users find their tools to manage their tasks. Especially the younger generation.
      • Most companies do not hesitate to devote efforts to block them in this usage. (like. Skype, MSN, gmail, voting tools, etc.)
      • Some other companies build up their own E2 tools; it provides the expected security and even the efficiency. (DB wiki project 1M EUR)
      • In the past: the key driving forces of a company were the individualists in the past; they concentrated the most valuable information.
      • Today: The key of the success is the group efficiency; those, sharing the information are valuable and will be rewarded, and those keeping the information will be punished;
      • Corporate information management will be more transparent and open.
    • E1. 0 – E2.0 comparison ID Enterprise 1.0 Enterprise 2.0 1 Hierarchic Networked 2 Unidirection Bidirectional 3 Organisational units Social Networks 4 Function oriented Process oriented 5 Command & deliver Participation 6 Control Trust and autonomy 7 Own knowledge Share knowledge 8 Company Generated content User generated content 9 Content Collaboration 10 Read-only Read/Write/Execute 11 Monolithic systems Small peices loosly joined 12 Desktop Web 13 CMS, Email, Documents Weblogs, Wikis, Docshare 14 Default: no-access Default: access
    • Abusing email - typical communication patterns
      • Is there anything beyond calculations you do not use email?
      • Sending files - simulating document management
      • Simulating manual workflow by forwarding to cc-s
      • Simulating Instant messaging – by dozens of quick replies
      • Simulating presence check - are you there?
      • Asking for phone number and other contact data, using as business card with the signature
      • Sending automatic alerts instead of RSS messages
      • Simulating discussion board by dozens of quick replies with cc-s
      • Sharing information within a group (mail list addresses)
      • Making and communicating decisions
      • Voting about topics
      • Asking for feedbacks of multiple team members
      • Task management - without tracking opportunities
      • Publishing corporate news
      • Require and allocate resources (not only rooms, but e.g. free PR presents for customers, etc.)
      • Announcing vacation and sick leave – for time booking
      • Simulating approval workflow
      • Asking for form data in free text email (e.g. for contract) instead of a simple form
    • E2 Intranet tools - decision tracking
      • How many mail exchange do you need to make a decision of training budget?
      • Not only editors, admins but even team leaders and members can create their own decision poller
      • Send invitation to the decision making poller to the responsible persons
      • People can vote and change their mind till closing the issue ; you can see the opinion of others
      • You can discuss the issue on the chat board of the poll. There is history of the discussion and changing opinions .
      • You can attach background documents to the decision poller.
      • Finally: t here is a documented decision with all background information collected to one place instead of storing it in distributed emails .
    • QSI – Qualysoft Intranet Tool
      • QSI is an intranet portal product based on the Qualysofts „contactbay – social engine” – java portal.
      • intranet framework to build corporate intranets for intermediate and bigger organizations
      • Will became QS’s own Intranet platform
      • Will use out of the box modules for standard purposes, like wiki, forum , etc.
      • Will be integrated to a standard CMS , DMS and communication server (Exchange or Domino)
      • Will contain standard intranet features and collaborative Intranet2.0 features
      • Planed efforts
      • Targeted project sizes
    • QSI E2 - Welcome Screen
      • Team based intranet welcome screen
      • List of important teams (filter to most active, alphabetic )
      • -Dashboard and overview of your communication environment
      • Overview of the latest events of your job and projects
    • QSI E2 Team rooms
      • Team group members of several departments
      • Information is organised by teams and not tools or organisation units
      • Easy to create, copy, remove, change, archive groups, invite members
      • Viewscopes, access rights and information hiding is customisable by patters, default is open
      • Team related documents are stored in this room (mapped automaticall into the team folder of the document management tool)
      • Votings are free to place
      • Tag cloud helps to search
    • Decision Tracking
      • Create a Decision by title; attribute; deadline and inviting members to decide
      • One question
      • Multi or single option with free value last option
      • Scheduled closing date
      • You can change their opinion before the deadline; you can add argument of the change; the changes are logged into the history;
      • Decisions have got document workspace collecting related information
      • Decisions have got tags; bookmark list
      • You can add members to decide/ remove members before the deadline
      • You can copy a decision
      • There is an estimated result till the deadline
      • You can urge people to decide (send alert email)
      • There is discussion board of the decision
      • You can ask for alerts of decision events (new voting; added content; final result)
    • Navigation Structure
      • Horizontal menu for main domains
      • Personalised teaser set
      • Content area as main navigation; blended content + navigation
    • Contactbay as brandportal
      • Contactbay is a good engine for any type of community (SNS – social networking site) or collaborative portals.
      • MyGroups
      • Friendlist
      • Invitation
      • Mail list for group
      • Mp3 player for online usage
    • Contactbay as brandportal
      • Contactbay is a good engine for any type of community or collaborative portals.
      • Streaming audio
      • MP3 upload
      • Public for friends
      • Flash player
      • For mobile flash
      • URL to lyrics
      • All your music in your pocket
      • You can play the songs of your friends
    • Caskanje.rs
      • The Contactbay SNS engine is developed since 2006
      • It was started as community collaboration engine for enterprise portals (intranet)
      • There is a public reference project at Serbia: www.caskanje. rs
      • There are now planed brand-sms portals with streaming-media features (under construction)
      • The engine comprehending the portal experiences of the Qualysoft, building robust portals for the financial sector and industrial customers
    •