Enterprise2.0 and Collaborative Intranet Portals

Enterprise 2.0, Social and collaborative portals Qualysoft Zrt. Josef Bayer 2008-10

Agenda
Vision: Knowledge Worker 2.0
Intranet Challenges
Vision: Unternehmen 2.0
Concepts of E2 applications
E1.0 – E2.0 comparison
Abusing email - typical communication patterns
E2 Intranet tools - decision tracking
QSI – Qualysoft Intranet Tool
Contactbay as brandportal
Caskanje.rs
09-06-05

Vision: Knowledge Worker 2.0
In the past: We expected precise information processing according to rules from employees, we expect now autonom participation in the process
Only aim to work in companies instead of group of freelancers: optimise the cost of communication and info transaction between people.
If your company does work only according rules and order like the army , you do not need this .

Intranet Challenges - 1
Non or rare updated contents
No mapping of real world corporate activities and portal information structure
No mapping of real communication flow and portal capabilities
Users are using out of the corporate tools to publish and communicate (blogs, wikis, bigfilesender, etc.)
Abusing Email (for _everything_ - escape from the inbox)
Application barriers with no proper interfaces
Giant document bin to loose your documents
Pretty, but primitive html GUI.

Intranet Challenges - 2
Intranet is a broadcast media of the management to the employees with dedicated editorial
The 90% of the enterprise information is produced by employees
Most important tools of them still: Email , Word és Excel
The almost the only tool of them to share their output: email
The 30% of work time: you are stick into the inbox. ( 100 + daily email s)

Vision: Unternehmen 2.0
Expected Business Benefits of a new intranet
Boost communication between team members, help to build teams
E mpower data producer (employees) to became prosumer (info producer+consumer)
M ake decision - making and information - handling traceable
D ecrease email traffic
L ower the info-research efforts
M ake the informal communication of the organi z ation transparent
L ower the self administration efforts of the organi z ation
P revent format and media break as incompatible interfacing
Offer open APIs for enterprise application integration

Concepts of E2 applications
Do not think, your users still do not Web2 tools; they do it on the Web!
Users find their tools to manage their tasks. Especially the younger generation.
Most companies do not hesitate to devote efforts to block them in this usage. (like. Skype, MSN, gmail, voting tools, etc.)
Some other companies build up their own E2 tools; it provides the expected security and even the efficiency. (DB wiki project 1M EUR)
In the past: the key driving forces of a company were the individualists in the past; they concentrated the most valuable information.
Today: The key of the success is the group efficiency; those, sharing the information are valuable and will be rewarded, and those keeping the information will be punished;
Corporate information management will be more transparent and open.

E1. 0 – E2.0 comparison ID Enterprise 1.0 Enterprise 2.0 1 Hierarchic Networked 2 Unidirection Bidirectional 3 Organisational units Social Networks 4 Function oriented Process oriented 5 Command & deliver Participation 6 Control Trust and autonomy 7 Own knowledge Share knowledge 8 Company Generated content User generated content 9 Content Collaboration 10 Read-only Read/Write/Execute 11 Monolithic systems Small peices loosly joined 12 Desktop Web 13 CMS, Email, Documents Weblogs, Wikis, Docshare 14 Default: no-access Default: access

Abusing email - typical communication patterns
Is there anything beyond calculations you do not use email?
Sending files - simulating document management
Simulating manual workflow by forwarding to cc-s
Simulating Instant messaging – by dozens of quick replies
Simulating presence check - are you there?
Asking for phone number and other contact data, using as business card with the signature
Sending automatic alerts instead of RSS messages
Simulating discussion board by dozens of quick replies with cc-s
Sharing information within a group (mail list addresses)
Making and communicating decisions
Voting about topics
Asking for feedbacks of multiple team members
Task management - without tracking opportunities
Publishing corporate news
Require and allocate resources (not only rooms, but e.g. free PR presents for customers, etc.)
Announcing vacation and sick leave – for time booking
Simulating approval workflow
Asking for form data in free text email (e.g. for contract) instead of a simple form

E2 Intranet tools - decision tracking
How many mail exchange do you need to make a decision of training budget?
Not only editors, admins but even team leaders and members can create their own decision poller
Send invitation to the decision making poller to the responsible persons
People can vote and change their mind till closing the issue ; you can see the opinion of others
You can discuss the issue on the chat board of the poll. There is history of the discussion and changing opinions .
You can attach background documents to the decision poller.
Finally: t here is a documented decision with all background information collected to one place instead of storing it in distributed emails .

QSI – Qualysoft Intranet Tool
QSI is an intranet portal product based on the Qualysofts „contactbay – social engine” – java portal.
intranet framework to build corporate intranets for intermediate and bigger organizations
Will became QS’s own Intranet platform
Will use out of the box modules for standard purposes, like wiki, forum , etc.
Will be integrated to a standard CMS , DMS and communication server (Exchange or Domino)
Will contain standard intranet features and collaborative Intranet2.0 features
Planed efforts
Targeted project sizes

QSI E2 - Welcome Screen
Team based intranet welcome screen
List of important teams (filter to most active, alphabetic )
-Dashboard and overview of your communication environment
Overview of the latest events of your job and projects

QSI E2 Team rooms
Team group members of several departments
Information is organised by teams and not tools or organisation units
Easy to create, copy, remove, change, archive groups, invite members
Viewscopes, access rights and information hiding is customisable by patters, default is open
Team related documents are stored in this room (mapped automaticall into the team folder of the document management tool)
Votings are free to place
Tag cloud helps to search

Decision Tracking
Create a Decision by title; attribute; deadline and inviting members to decide
One question
Multi or single option with free value last option
Scheduled closing date
You can change their opinion before the deadline; you can add argument of the change; the changes are logged into the history;
Decisions have got document workspace collecting related information
Decisions have got tags; bookmark list
You can add members to decide/ remove members before the deadline
You can copy a decision
There is an estimated result till the deadline
You can urge people to decide (send alert email)
There is discussion board of the decision
You can ask for alerts of decision events (new voting; added content; final result)

Navigation Structure
Horizontal menu for main domains
Personalised teaser set
Content area as main navigation; blended content + navigation

Contactbay is a good engine for any type of community (SNS – social networking site) or collaborative portals.
MyGroups
Friendlist
Invitation
Mail list for group
Mp3 player for online usage

Contactbay is a good engine for any type of community or collaborative portals.
Streaming audio
MP3 upload
Public for friends
Flash player
For mobile flash
URL to lyrics
All your music in your pocket
You can play the songs of your friends

Caskanje.rs
The Contactbay SNS engine is developed since 2006
It was started as community collaboration engine for enterprise portals (intranet)
There is a public reference project at Serbia: www.caskanje. rs
There are now planed brand-sms portals with streaming-media features (under construction)
The engine comprehending the portal experiences of the Qualysoft, building robust portals for the financial sector and industrial customers

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Enterprise2.0 and Collaborative Intranet Portals

by Joseph A. Bayer on Oct 23, 2008

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Enterprise2.0 and Collaborative Intranet Portals — Presentation Transcript