Enterprise2.0 and Collaborative Intranet Portals

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Collaborative Intranet Portals and Enterprise 2.0 Solutions from the Qualysoft.

Collaborative Intranet Portals and Enterprise 2.0 Solutions from the Qualysoft.

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  • 1. Enterprise 2.0, Social and collaborative portals Qualysoft Zrt. Josef Bayer 2008-10
  • 2. Agenda
    • Vision: Knowledge Worker 2.0
    • Intranet Challenges
    • Vision: Unternehmen 2.0
    • Concepts of E2 applications
    • E1.0 – E2.0 comparison
    • Abusing email - typical communication patterns
    • E2 Intranet tools - decision tracking
    • QSI – Qualysoft Intranet Tool
    • Contactbay as brandportal
    • Caskanje.rs
  • 3. Vision: Knowledge Worker 2.0
    • In the past: We expected precise information processing according to rules from employees, we expect now autonom participation in the process
    • Only aim to work in companies instead of group of freelancers: optimise the cost of communication and info transaction between people.
    • If your company does work only according rules and order like the army , you do not need this .
  • 4. Intranet Challenges - 1
    • Non or rare updated contents
    • No mapping of real world corporate activities and portal information structure
    • No mapping of real communication flow and portal capabilities
    • Users are using out of the corporate tools to publish and communicate (blogs, wikis, bigfilesender, etc.)
    • Abusing Email (for _everything_ - escape from the inbox)
    • Application barriers with no proper interfaces
    • Giant document bin to loose your documents
    • Pretty, but primitive html GUI.
  • 5. Intranet Challenges - 2
    • Intranet is a broadcast media of the management to the employees with dedicated editorial
    • The 90% of the enterprise information is produced by employees
    • Most important tools of them still: Email , Word és Excel
    • The almost the only tool of them to share their output: email
    • The 30% of work time: you are stick into the inbox. ( 100 + daily email s)
  • 6. Vision: Unternehmen 2.0
    • Expected Business Benefits of a new intranet
    • Boost communication between team members, help to build teams
    • E mpower data producer (employees) to became prosumer (info producer+consumer)
    • M ake decision - making and information - handling traceable
    • D ecrease email traffic
    • L ower the info-research efforts
    • M ake the informal communication of the organi z ation transparent
    • L ower the self administration efforts of the organi z ation
    • P revent format and media break as incompatible interfacing
    • Offer open APIs for enterprise application integration
  • 7. Concepts of E2 applications
    • Do not think, your users still do not Web2 tools; they do it on the Web!
    • Users find their tools to manage their tasks. Especially the younger generation.
    • Most companies do not hesitate to devote efforts to block them in this usage. (like. Skype, MSN, gmail, voting tools, etc.)
    • Some other companies build up their own E2 tools; it provides the expected security and even the efficiency. (DB wiki project 1M EUR)
    • In the past: the key driving forces of a company were the individualists in the past; they concentrated the most valuable information.
    • Today: The key of the success is the group efficiency; those, sharing the information are valuable and will be rewarded, and those keeping the information will be punished;
    • Corporate information management will be more transparent and open.
  • 8. E1. 0 – E2.0 comparison ID Enterprise 1.0 Enterprise 2.0 1 Hierarchic Networked 2 Unidirection Bidirectional 3 Organisational units Social Networks 4 Function oriented Process oriented 5 Command & deliver Participation 6 Control Trust and autonomy 7 Own knowledge Share knowledge 8 Company Generated content User generated content 9 Content Collaboration 10 Read-only Read/Write/Execute 11 Monolithic systems Small peices loosly joined 12 Desktop Web 13 CMS, Email, Documents Weblogs, Wikis, Docshare 14 Default: no-access Default: access
  • 9. Abusing email - typical communication patterns
    • Is there anything beyond calculations you do not use email?
    • Sending files - simulating document management
    • Simulating manual workflow by forwarding to cc-s
    • Simulating Instant messaging – by dozens of quick replies
    • Simulating presence check - are you there?
    • Asking for phone number and other contact data, using as business card with the signature
    • Sending automatic alerts instead of RSS messages
    • Simulating discussion board by dozens of quick replies with cc-s
    • Sharing information within a group (mail list addresses)
    • Making and communicating decisions
    • Voting about topics
    • Asking for feedbacks of multiple team members
    • Task management - without tracking opportunities
    • Publishing corporate news
    • Require and allocate resources (not only rooms, but e.g. free PR presents for customers, etc.)
    • Announcing vacation and sick leave – for time booking
    • Simulating approval workflow
    • Asking for form data in free text email (e.g. for contract) instead of a simple form
  • 10. E2 Intranet tools - decision tracking
    • How many mail exchange do you need to make a decision of training budget?
    • Not only editors, admins but even team leaders and members can create their own decision poller
    • Send invitation to the decision making poller to the responsible persons
    • People can vote and change their mind till closing the issue ; you can see the opinion of others
    • You can discuss the issue on the chat board of the poll. There is history of the discussion and changing opinions .
    • You can attach background documents to the decision poller.
    • Finally: t here is a documented decision with all background information collected to one place instead of storing it in distributed emails .
  • 11. QSI – Qualysoft Intranet Tool
    • QSI is an intranet portal product based on the Qualysofts „contactbay – social engine” – java portal.
    • intranet framework to build corporate intranets for intermediate and bigger organizations
    • Will became QS’s own Intranet platform
    • Will use out of the box modules for standard purposes, like wiki, forum , etc.
    • Will be integrated to a standard CMS , DMS and communication server (Exchange or Domino)
    • Will contain standard intranet features and collaborative Intranet2.0 features
    • Planed efforts
    • Targeted project sizes
  • 12. QSI E2 - Welcome Screen
    • Team based intranet welcome screen
    • List of important teams (filter to most active, alphabetic )
    • -Dashboard and overview of your communication environment
    • Overview of the latest events of your job and projects
  • 13. QSI E2 Team rooms
    • Team group members of several departments
    • Information is organised by teams and not tools or organisation units
    • Easy to create, copy, remove, change, archive groups, invite members
    • Viewscopes, access rights and information hiding is customisable by patters, default is open
    • Team related documents are stored in this room (mapped automaticall into the team folder of the document management tool)
    • Votings are free to place
    • Tag cloud helps to search
  • 14. Decision Tracking
    • Create a Decision by title; attribute; deadline and inviting members to decide
    • One question
    • Multi or single option with free value last option
    • Scheduled closing date
    • You can change their opinion before the deadline; you can add argument of the change; the changes are logged into the history;
    • Decisions have got document workspace collecting related information
    • Decisions have got tags; bookmark list
    • You can add members to decide/ remove members before the deadline
    • You can copy a decision
    • There is an estimated result till the deadline
    • You can urge people to decide (send alert email)
    • There is discussion board of the decision
    • You can ask for alerts of decision events (new voting; added content; final result)
  • 15. Navigation Structure
    • Horizontal menu for main domains
    • Personalised teaser set
    • Content area as main navigation; blended content + navigation
  • 16. Contactbay as brandportal
    • Contactbay is a good engine for any type of community (SNS – social networking site) or collaborative portals.
    • MyGroups
    • Friendlist
    • Invitation
    • Mail list for group
    • Mp3 player for online usage
  • 17. Contactbay as brandportal
    • Contactbay is a good engine for any type of community or collaborative portals.
    • Streaming audio
    • MP3 upload
    • Public for friends
    • Flash player
    • For mobile flash
    • URL to lyrics
    • All your music in your pocket
    • You can play the songs of your friends
  • 18. Caskanje.rs
    • The Contactbay SNS engine is developed since 2006
    • It was started as community collaboration engine for enterprise portals (intranet)
    • There is a public reference project at Serbia: www.caskanje. rs
    • There are now planed brand-sms portals with streaming-media features (under construction)
    • The engine comprehending the portal experiences of the Qualysoft, building robust portals for the financial sector and industrial customers
  • 19.