What is-it-governance-24812

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What is-it-governance-24812

  1. 1. What is IT Governance? By: Mansoor Adenwala, Managing Advisor, Business Beam (Pvt.) Ltd
  2. 2. To put it simply it’s….
  3. 3. performance with…
  4. 4. conformance Image Credit: Bloomsberries via Flickr
  5. 5. “ [Governance is] the set of organizational regulations and standards exercised by management to provide strategic direction and ensure that objectives are achieved, risks are managed appropriately, and resources are used responsibly ”
  6. 6. but……why do you need governance for IT?
  7. 7. “ Planning complex IT projects involves an array of political, organizational, legal, technical, cultural, and personnel issues best dealt with by a team charged with the responsibility for the successful outcome of those projects ”
  8. 8. Governancestructure ensuresthat the voices ofstakeholders areheard, formalizesquality decision-making, and is thevehicle throughwhich complex ITprojects areeffectivelyimplemented
  9. 9. fine! but ? what are the benefits well…
  10. 10. IT gets Aligned with the Business
  11. 11. you have Better Control Over RISKS
  12. 12. you Reduce your Delivery time
  13. 13. provide Better Service Quality
  14. 14. and lower Your $ervice ¢osts
  15. 15. Resulting in… …increased stakeholder value
  16. 16. “ The bottom line is that many organizations worldwide are needlessly sacrificing money, productivity Lynn Lawton and competitive CISA, FCA, FIIA, PIIA, FBCS CITP, advantage by notInternational President of ITGI implementing effective IT governance ”
  17. 17. Great!!…but how do we implement governance
  18. 18. “ [An organization] should select the governance arrangementthat best supports its business strategy while being compatiblewith its culture. No matter what IT governance mechanism isused, it must facilitate decision-making, ensure alignmentbetween technology and business goals, and communicategovernance principles and decisions (Ross & Weill, 2004)
  19. 19. utilize the knowledge ofinternationally acclaimed bestpractice frameworks
  20. 20. Information Technology Infrastructure Library (ITIL) “Developed by OGC (Department of UK Govt) There are a lot of things that the business does that IT just doesnt know about, [ITIL] allows us to align ourselves with the business instead of just5 Core Areas making them angry when• Service Strategy something they need isnt•• Service Design Service Transition available. ” Christine Rose, Director of Global IT at Finisar, a computer hardware manufacturer that adopted ITIL in 2002.• Service Operation• Continual Service Improvement
  21. 21. Control Objectives for IT (COBIT) Created by Information Systems Audit and Control Association (ISACA) “CobiT [has] a focus on the delivery of business objectives. It provides metrics and maturity models to measure achievement and identifies the associated What is responsibilities of COBIT? business and IT • 4 Domains process owners. ” • 34 Processes Information Systems Audit and Control Association (ISACA) International Vice • 214 Controls President Howard Nicholson
  22. 22. so how do we start onthese frameworks ?
  23. 23. read books and draft a project plan… or
  24. 24. attend trainings and get certified or… (psst… we provide ITIL v3 Foundation and COBIT 4.1 Foundation trainings in Pakistan)
  25. 25. hire a consultant! (…guess who provides consulting / advisory services )
  26. 26. that’s all very good… but is there a business case here
  27. 27. Enhance Help Desk Performance Ontario Ministry of Transportation: Resolved Help Desk Incidents 98% of the time Visa: Reduction in the time to resolve Incidents by as much as 75% Sallie Mae: Reduction in the length of Help Desk calls by 40% Raymond James Financial Inc: Number of calls to the company’s Help Desk dropped by as much as 25% within 18 months Source: Pink Elephant
  28. 28. Achieve Cost Savings Victorian State Revenue Office: Cost savings of $2 million per year PEMCO: $500,000 within 12 months Procter & Gamble: Realized a 6% to 8% cut in operating costs Finisar: Cut the amount spent on IT from 4% of revenue to 2.4% Source: Pink Elephant
  29. 29. start today and stay ahead of thecompetition through IT governance
  30. 30. presentation created and designed by:Mansoor AdenwalaManaging AdvisorBusiness Beam (Pvt.) LtdEmail: mansoor.adenwala@businessbeam.comPh: 051-2804380 - 81For more information visitwww.itgovernance.co.ukwww.ogc.gov.ukwww.isaca.orgwww.businessbeam.com all images courtesy Flickr and attributed to their respective owners

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