ITS Managed Services Introduction

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An introduction to the ITS Managed Services Offerings

An introduction to the ITS Managed Services Offerings

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  • 1.
    • Managed Services
  • 2.
    • Agenda
    • Introduction to ITS
    • Infrastructure Management Issues
    • Business Value
    • Managed Services Solution
    • Implementation & Roll out
    • Managed Services roadmap
  • 3.
    • ITS Vision
  • 4.
    • ITS Global Presence
    Customer References in more than 32 Countries
    • Asia
    • Malaysia
    • Turkey
    • Pakistan
    • Bangladesh
    • Afghanistan
    • Europe
    • Cyprus
    • Americas
    • Barbados
    • Cayman Island
    • Trinidad
    • Middle East
    • Kuwait
    • Bahrain
    • Qatar
    • Oman
    • UAE
    • KSA
    • Lebanon
    • Iraq
    • Syria
    • Jordan
    • Yemen
    • Africa
    • Egypt
    • Algeria
    • Ivory coast
    • Nigeria
    • Uganda
    • Ghana
    • Benin
    • Togo
    • Sudan
    • Liberia
    • Bissau
    • Guinea
  • 5.
    • Industry Vertical Focus
  • 6.
    • Horizontal Comprehensive Solutions
    Outsourcing & Business Services IT operation Outsourcing Customer Service and Support Business Application Management Business Continuity Management IT Security Security Architecture Identity Management Infrastructure Protection Electronic signature and certification Networks & Infrastructure Enterprise data networks IP Contact Center & Unified communication Application acceleration Infrastructure Management
  • 7.
    • Threats to Infrastructure
    DATA CORRUPTION COMPONENT FAILURE APPLICATION FAILURE HUMAN ERROR MAINTENANCE SITE OUTAGE
  • 8.
    • What happens when your infrastructure fails?
  • 9.
    • Can your business afford it?
  • 10.
    • Why should you care?
    • Better Application Support
      • Best Practices
      • Quick troubleshooting
      • Knowledge base
      • Higher Availability
    • Efficient Outsourcing
      • Availability of qualified resources
      • Infrastructure protection
      • Best Practices
      • 24x7x365 Monitoring
      • Vendor Management
      • Managed People, Process, Technology
  • 11.
    • Scope of Management and Value
  • 12.
    • Infrastructure Management
    • Business focused Application Support
    • Best Practices ITIL ITO- Information Technology Outsourcing FM-Facilities Management Support
    • Better Risk Management
    • Increased Business Availability
    • Reduced TCO- Total Cost of Ownership
    • Redundant GDC- Global Delivery Center
  • 13.
    • Business Benefits
    • Lower Operational Cost
    • Predictable Cost model
    • 24x7x365 Management
    • Guaranteed services backed by SLA
    • Leverage of Industry best practices
    • Business focused Metrics Dashboard and Portal
    • Completed Audit trails and detailed Reporting
    • Quality of Service focus
  • 14.
    • Value Proposition
    • Improved Management of IT infrastructure
    • Improved Customer Service
    • Reduced Operational Costs
    • Freed internal resources
    • Access to best IT experts
    • Leverage Industry best practices
    • Decrease in Business Risk
    • Increase Quality of Service delivery
  • 15.
    • Multi step engagement model
    Impact on Business Process Business
    • Operational Cost reduction
    • Predictable Cost model
    • Enhanced Customer Service
    • Pro-active Support
    • Enhanced Productivity
    • ITIL Best Practices
    • Root Cause Analysis
    • Improved Processes
    • Optimization
    • Business Service Management
    • Improve Quality
    Operations Value
  • 16.
    • Proactive Managed Services
  • 17.
    • Agility in Infrastructure Management
    • Knowledge Base
    • Test fault diagnosis
    • Root Cause analysis
    • Quicker Response
    • Response Planning
    • Certified Resources
    • Vendor Management
  • 18.
    • Holistic Implementation
    Technology People
    • SLA
    • 24x7x365
    • Industry Best Practices
    • ITIL based processes
    • Data Center Best Practices
    • Latest Monitoring tools
    • State of the Art knowledge base
    • Secure technology
    • Certified and Trained Staff
    • Technical Experts
    • Cross Training
    • Onsite and Offsite
    Process
  • 19.
    • Infrastructure Best Practices
  • 20.
    • Managed Services - proven Model
    • Offsite Operations Cairo GDC
    • 24*7 Monitoring
    • Test & Fault Diagnosis
    • Root Cause Analysis
    • Vendor management
    • Reporting
    • On-site Operations
    • Hands & Feet support
    • Co-ordination & Dispatch activities
    • Service Management
    • Customer
    • Asset ownership
    • Policy & design
    • Review & approval
  • 21.
    • Practical Implementation
  • 22.
    • Portal Metrics
  • 23.
    • Structured Delivery
    L1 Services L2 Services L3 Services Infrastructure Mgmt Network Mgmt Database Mgmt Application Mgmt Process Technology People
  • 24.
    • Modular Engagement Implementation
    time Value Transition Optimize Transform Innovate Support $ SQ Reduce Support Cost Improve Service Quality Reduce Asset Cost Reduce TCO Improve Service Quality Increase Business Value
  • 25.
    • Metrics based on Business Processes
      • Applications
      • Databases
      • Platforms
      • Network
    Billing European Operation Account Receivable
  • 26.
    • Questions