ITS Managed Services Introduction

Managed Services

Agenda

Introduction to ITS

Infrastructure Management Issues

Business Value

Managed Services Solution

Implementation & Roll out

Managed Services roadmap

ITS Vision

ITS Global Presence

Customer References in more than 32 Countries

Asia

Malaysia

Turkey

Pakistan

Bangladesh

Afghanistan

Europe

Cyprus

Americas

Barbados

Cayman Island

Trinidad

Middle East

Kuwait

Bahrain

Qatar

Oman

UAE

KSA

Lebanon

Iraq

Syria

Jordan

Yemen

Africa

Egypt

Algeria

Ivory coast

Nigeria

Uganda

Ghana

Benin

Togo

Sudan

Liberia

Bissau

Guinea

Industry Vertical Focus

Horizontal Comprehensive Solutions

Outsourcing & Business Services IT operation Outsourcing Customer Service and Support Business Application Management Business Continuity Management IT Security Security Architecture Identity Management Infrastructure Protection Electronic signature and certification Networks & Infrastructure Enterprise data networks IP Contact Center & Unified communication Application acceleration Infrastructure Management

Threats to Infrastructure

DATA CORRUPTION COMPONENT FAILURE APPLICATION FAILURE HUMAN ERROR MAINTENANCE SITE OUTAGE

What happens when your infrastructure fails?

Can your business afford it?

Why should you care?

Better Application Support

Best Practices

Quick troubleshooting

Knowledge base

Higher Availability

Efficient Outsourcing

Availability of qualified resources

Infrastructure protection

Best Practices

24x7x365 Monitoring

Vendor Management

Managed People, Process, Technology

Scope of Management and Value

Infrastructure Management

Business focused Application Support

Best Practices ITIL ITO- Information Technology Outsourcing FM-Facilities Management Support

Better Risk Management

Increased Business Availability

Reduced TCO- Total Cost of Ownership

Redundant GDC- Global Delivery Center

Business Benefits

Lower Operational Cost

Predictable Cost model

24x7x365 Management

Guaranteed services backed by SLA

Leverage of Industry best practices

Business focused Metrics Dashboard and Portal

Completed Audit trails and detailed Reporting

Quality of Service focus

Value Proposition

Improved Management of IT infrastructure

Improved Customer Service

Reduced Operational Costs

Freed internal resources

Access to best IT experts

Leverage Industry best practices

Decrease in Business Risk

Increase Quality of Service delivery

Multi step engagement model

Impact on Business Process Business

Operational Cost reduction

Predictable Cost model

Enhanced Customer Service

Pro-active Support

Enhanced Productivity

ITIL Best Practices

Root Cause Analysis

Improved Processes

Optimization

Business Service Management

Improve Quality

Operations Value

Proactive Managed Services

Agility in Infrastructure Management

Knowledge Base

Test fault diagnosis

Root Cause analysis

Quicker Response

Response Planning

Certified Resources

Vendor Management

Holistic Implementation

Technology People

SLA

24x7x365

Industry Best Practices

ITIL based processes

Data Center Best Practices

Latest Monitoring tools

State of the Art knowledge base

Secure technology

Certified and Trained Staff

Technical Experts

Cross Training

Onsite and Offsite

Process

Infrastructure Best Practices

Managed Services - proven Model

Offsite Operations Cairo GDC

24*7 Monitoring

Test & Fault Diagnosis

Root Cause Analysis

Vendor management

Reporting

On-site Operations

Hands & Feet support

Co-ordination & Dispatch activities

Service Management

Customer

Asset ownership

Policy & design

Review & approval

Practical Implementation

Portal Metrics

Structured Delivery

L1 Services L2 Services L3 Services Infrastructure Mgmt Network Mgmt Database Mgmt Application Mgmt Process Technology People

Modular Engagement Implementation

time Value Transition Optimize Transform Innovate Support $ SQ Reduce Support Cost Improve Service Quality Reduce Asset Cost Reduce TCO Improve Service Quality Increase Business Value