ITS Managed Services Introduction

15,261 views
14,584 views

Published on

An introduction to the ITS Managed Services Offerings

Published in: Technology, Business, Education
8 Comments
67 Likes
Statistics
Notes
No Downloads
Views
Total views
15,261
On SlideShare
0
From Embeds
0
Number of Embeds
72
Actions
Shares
0
Downloads
0
Comments
8
Likes
67
Embeds 0
No embeds

No notes for slide
  • ITS Managed Services Introduction

    1. 1. <ul><li>Managed Services </li></ul>
    2. 2. <ul><li>Agenda </li></ul><ul><li>Introduction to ITS </li></ul><ul><li>Infrastructure Management Issues </li></ul><ul><li>Business Value </li></ul><ul><li>Managed Services Solution </li></ul><ul><li>Implementation & Roll out </li></ul><ul><li>Managed Services roadmap </li></ul>
    3. 3. <ul><li>ITS Vision </li></ul>
    4. 4. <ul><li>ITS Global Presence </li></ul>Customer References in more than 32 Countries <ul><li>Asia </li></ul><ul><li>Malaysia </li></ul><ul><li>Turkey </li></ul><ul><li>Pakistan </li></ul><ul><li>Bangladesh </li></ul><ul><li>Afghanistan </li></ul><ul><li>Europe </li></ul><ul><li>Cyprus </li></ul><ul><li>Americas </li></ul><ul><li>Barbados </li></ul><ul><li>Cayman Island </li></ul><ul><li>Trinidad </li></ul><ul><li>Middle East </li></ul><ul><li>Kuwait </li></ul><ul><li>Bahrain </li></ul><ul><li>Qatar </li></ul><ul><li>Oman </li></ul><ul><li>UAE </li></ul><ul><li>KSA </li></ul><ul><li>Lebanon </li></ul><ul><li>Iraq </li></ul><ul><li>Syria </li></ul><ul><li>Jordan </li></ul><ul><li>Yemen </li></ul><ul><li>Africa </li></ul><ul><li>Egypt </li></ul><ul><li>Algeria </li></ul><ul><li>Ivory coast </li></ul><ul><li>Nigeria </li></ul><ul><li>Uganda </li></ul><ul><li>Ghana </li></ul><ul><li>Benin </li></ul><ul><li>Togo </li></ul><ul><li>Sudan </li></ul><ul><li>Liberia </li></ul><ul><li>Bissau </li></ul><ul><li>Guinea </li></ul>
    5. 5. <ul><li>Industry Vertical Focus </li></ul>
    6. 6. <ul><li>Horizontal Comprehensive Solutions </li></ul>Outsourcing & Business Services IT operation Outsourcing Customer Service and Support Business Application Management Business Continuity Management IT Security Security Architecture Identity Management Infrastructure Protection Electronic signature and certification Networks & Infrastructure Enterprise data networks IP Contact Center & Unified communication Application acceleration Infrastructure Management
    7. 7. <ul><li>Threats to Infrastructure </li></ul>DATA CORRUPTION COMPONENT FAILURE APPLICATION FAILURE HUMAN ERROR MAINTENANCE SITE OUTAGE
    8. 8. <ul><li>What happens when your infrastructure fails? </li></ul>
    9. 9. <ul><li>Can your business afford it? </li></ul>
    10. 10. <ul><li>Why should you care? </li></ul><ul><li>Better Application Support </li></ul><ul><ul><li>Best Practices </li></ul></ul><ul><ul><li>Quick troubleshooting </li></ul></ul><ul><ul><li>Knowledge base </li></ul></ul><ul><ul><li>Higher Availability </li></ul></ul><ul><li>Efficient Outsourcing </li></ul><ul><ul><li>Availability of qualified resources </li></ul></ul><ul><ul><li>Infrastructure protection </li></ul></ul><ul><ul><li>Best Practices </li></ul></ul><ul><ul><li>24x7x365 Monitoring </li></ul></ul><ul><ul><li>Vendor Management </li></ul></ul><ul><ul><li>Managed People, Process, Technology </li></ul></ul>
    11. 11. <ul><li>Scope of Management and Value </li></ul>
    12. 12. <ul><li>Infrastructure Management </li></ul><ul><li>Business focused Application Support </li></ul><ul><li>Best Practices ITIL ITO- Information Technology Outsourcing FM-Facilities Management Support </li></ul><ul><li>Better Risk Management </li></ul><ul><li>Increased Business Availability </li></ul><ul><li>Reduced TCO- Total Cost of Ownership </li></ul><ul><li>Redundant GDC- Global Delivery Center </li></ul>
    13. 13. <ul><li>Business Benefits </li></ul><ul><li>Lower Operational Cost </li></ul><ul><li>Predictable Cost model </li></ul><ul><li>24x7x365 Management </li></ul><ul><li>Guaranteed services backed by SLA </li></ul><ul><li>Leverage of Industry best practices </li></ul><ul><li>Business focused Metrics Dashboard and Portal </li></ul><ul><li>Completed Audit trails and detailed Reporting </li></ul><ul><li>Quality of Service focus </li></ul>
    14. 14. <ul><li>Value Proposition </li></ul><ul><li>Improved Management of IT infrastructure </li></ul><ul><li>Improved Customer Service </li></ul><ul><li>Reduced Operational Costs </li></ul><ul><li>Freed internal resources </li></ul><ul><li>Access to best IT experts </li></ul><ul><li>Leverage Industry best practices </li></ul><ul><li>Decrease in Business Risk </li></ul><ul><li>Increase Quality of Service delivery </li></ul>
    15. 15. <ul><li>Multi step engagement model </li></ul>Impact on Business Process Business <ul><li>Operational Cost reduction </li></ul><ul><li>Predictable Cost model </li></ul><ul><li>Enhanced Customer Service </li></ul><ul><li>Pro-active Support </li></ul><ul><li>Enhanced Productivity </li></ul><ul><li>ITIL Best Practices </li></ul><ul><li>Root Cause Analysis </li></ul><ul><li>Improved Processes </li></ul><ul><li>Optimization </li></ul><ul><li>Business Service Management </li></ul><ul><li>Improve Quality </li></ul>Operations Value
    16. 16. <ul><li>Proactive Managed Services </li></ul>
    17. 17. <ul><li>Agility in Infrastructure Management </li></ul><ul><li>Knowledge Base </li></ul><ul><li>Test fault diagnosis </li></ul><ul><li>Root Cause analysis </li></ul><ul><li>Quicker Response </li></ul><ul><li>Response Planning </li></ul><ul><li>Certified Resources </li></ul><ul><li>Vendor Management </li></ul>
    18. 18. <ul><li>Holistic Implementation </li></ul>Technology People <ul><li>SLA </li></ul><ul><li>24x7x365 </li></ul><ul><li>Industry Best Practices </li></ul><ul><li>ITIL based processes </li></ul><ul><li>Data Center Best Practices </li></ul><ul><li>Latest Monitoring tools </li></ul><ul><li>State of the Art knowledge base </li></ul><ul><li>Secure technology </li></ul><ul><li>Certified and Trained Staff </li></ul><ul><li>Technical Experts </li></ul><ul><li>Cross Training </li></ul><ul><li>Onsite and Offsite </li></ul>Process
    19. 19. <ul><li>Infrastructure Best Practices </li></ul>
    20. 20. <ul><li>Managed Services - proven Model </li></ul><ul><li>Offsite Operations Cairo GDC </li></ul><ul><li>24*7 Monitoring </li></ul><ul><li>Test & Fault Diagnosis </li></ul><ul><li>Root Cause Analysis </li></ul><ul><li>Vendor management </li></ul><ul><li>Reporting </li></ul><ul><li>On-site Operations </li></ul><ul><li>Hands & Feet support </li></ul><ul><li>Co-ordination & Dispatch activities </li></ul><ul><li>Service Management </li></ul><ul><li>Customer </li></ul><ul><li>Asset ownership </li></ul><ul><li>Policy & design </li></ul><ul><li>Review & approval </li></ul>
    21. 21. <ul><li>Practical Implementation </li></ul>
    22. 22. <ul><li>Portal Metrics </li></ul>
    23. 23. <ul><li>Structured Delivery </li></ul>L1 Services L2 Services L3 Services Infrastructure Mgmt Network Mgmt Database Mgmt Application Mgmt Process Technology People
    24. 24. <ul><li>Modular Engagement Implementation </li></ul>time Value Transition Optimize Transform Innovate Support $ SQ Reduce Support Cost Improve Service Quality Reduce Asset Cost Reduce TCO Improve Service Quality Increase Business Value
    25. 25. <ul><li>Metrics based on Business Processes </li></ul><ul><ul><li>Applications </li></ul></ul><ul><ul><li>Databases </li></ul></ul><ul><ul><li>Platforms </li></ul></ul><ul><ul><li>Network </li></ul></ul>Billing European Operation Account Receivable
    26. 26. <ul><li>Questions </li></ul>

    ×