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16 car at all levels

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Although Causal Analysis and Resolution (CAR) is staged at Level 5 of the CMMI, it is a useful compendium of good practices for a company that starts its process improvement road. This mapping is …

Although Causal Analysis and Resolution (CAR) is staged at Level 5 of the CMMI, it is a useful compendium of good practices for a company that starts its process improvement road. This mapping is designed to help organizations perform CAR at all levels. Borrowing from the defunct "advanced practices" paradigm, it describes what the practice would be like at different levels of capability within the process area. For example, almost all practices are described for capability level 1, thus providing guidance on how to start preventing defects from recurring.

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  • 1. CAR CL 1 CL 2 CL 3 CL 4 CL 5SG1 SG 1 Determine and Analyze Causes Common causes of variation and root causes of problems are systematically analyzed.SP1.1 SP 1.1-1 Select Data for Analysis SP 1.1-2 Select Data for Analysis SP 1.1-3 Select Data for Analysis SP 1.1-4 Select Data for Analysis SP 1.1-5 Select Data for Analysis Select for analysis, using the lore of Select for analysis, using the history Select for analysis, using established Select for analysis, using established Select for analysis, using established failures and near failures; processes of projects that were failures and criteria, subprocesses of standard criteria, critical processes that are quantitative criteria, quantitatively that are critical to the projects in how near failures, processes that are processes that are critical to the candidates for stabilization as well as managed processes that are they impact quality and critical to the projects in how they projects in how they impact quality problems that have a significant candidates for improvement as well performance, as detected by QA and impact quality and process and process performance effect on quality and process as problems that have a significant the project teams performance, as detected by QA and performance. effect on quality and process the project teams performance.SP1.2 SP 1.2-4 Analyze Special Causes SP 1.2-5 Analyze Common Causes Analyze special causes of variation to Analyze common causes of variation understand the inherent quality and to understand the inherent quality process performance constraints. and process performance constraints.SP1.3 SP 1.3-1 Analyze Root Causes Perform causal analysis on selected problems to determine their root causes.SP1.4 SP 1.4-1 Propose Actions to SP 1.4-3 Propose Actions to SP 1.4-1-4 Propose Actions to SP 1.4-1-5 Propose Actions to Address Causes Address Causes Address Causes Address Causes Propose process improvement Propose actions to address selected Propose actions to address selected Propose actions to address selected actions to address selected isuses isuses with current standard special causes of variation and to common causes of variation and to and to prevent recurrence of selected processes and to prevent recurrence prevent recurrence of selected prevent recurrence of selected problems. of selected problems. problems. problems.SP1.5 SP 1.5-1 Predict Effects of SP 1.5-2 Predict Effects of SP 1.5-3 Predict Effects of SP 1.5-4 Predict Effects of SP 1.5-5 Predict Effects of Proposed Actions Proposed Actions Proposed Actions Proposed Actions Proposed Actions Use intuition and trade data to Use project and trade data to Use organizational process Use process performance models Use process performance models predict, in qualitative terms, the predict, in qualitative terms, the performance database and and other statistical techniques to and statistical techniques to predict, effects of the proposed actions, as effects of the proposed actions, as statistical techniques to predict, in predict, in quantitative and in quantitative and probabilistic appropriate. appropriate. quantitative terms, the effects of the probabilistic terms, the effects of the terms, the effects of the proposed proposed actions, as appropriate. proposed actions, as appropriate. actions, as appropriate.SG 2 SG 2 Address Causes Common causes of variation and root causes of problems are systematically addressed to quantitatively improve quality and process performance.SP2.1 SP 2.1-1 Implement the Action SP 2.1-4 Implement the Action Proposals Proposals Implement selected action proposals Implement selected action proposals that are predicted to achieve that are predicted to achieve a improvement in quality and process measureable improvement in quality performance. and process performance.SP2.2 SP2.2-1 Evaluate the Effect of SP2.2-3 Evaluate the Effect of SP2.2-4 Evaluate the Effect of SP2.2-5 Evaluate the Effect of Implemented Actions Implemented Actions Implemented Actions Implemented Actions Evaluate the effect of implemented Evaluate the effect of implemented Quantitatively evaluate the effect of Quantitatively and probabilistically actions on quality and project actions on quality and standard implemented actions on quality and evaluate the effect of implemented performance. process performance. process performance. actions on quality and process performance.SP2.3 SP 2.3-1 Submit Improvement Proposals Submit process- and technology- improvement proposals based on implemented actions, as appropriate. .

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