SkillSoft Overview


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  • This presentation includes speaker notes. Please delete notes before sending this presentation to anyone outside of SkillSoft. Copyright © SkillSoft, 2011 Speaker Notes: Today I’m going to be talking about the many ways that learning in general, and e-learning specifically, can benefit your organization and lead to a wide variety of improved outcomes. I’ll also give you a brief introduction to SkillSoft and I’ll be happy to answer any of your questions. I’m also hoping to learn more about your goals for learning and the specific challenges you’re facing.
  • Failure to embrace these changes could have a negative effect on overall business performance. But with SkillSoft, you have a partner to begin addressing all of these trends.
  • SkillSoft is recognized as a leader in the e-learning market by thousands of organizations, analyst firms and publications. (bullet points are self-explanatory)
  • SkillSoft engaged KnowledgeAdvisors, a widely-respected, independent, learning analytics company, to conduct a study of SkillSoft end users so that we could better understand the impact that SkillSoft has on their performance and the performance of their organizations. The survey was emailed to over 30,000 end users and over 7,000 learners from 465 organizations completed it. Survey answers were compared to KnowledgeAdvisors benchmark universe of over 500 million responses. The results show clearly the value that SkillSoft e-learning brings to organizations exceeds other forms of learning and other providers. SkillSoft has a positive effect on job performance. Half were able to apply their new knowledge within 1 week and 86% reported they were able to apply the learning in 6 weeks. This is a much higher rate of application than typical learning programs. Learners cited increases in productivity, quality, employee satisfaction, customer satisfaction and sales Learners reported decreases in cycle time, costs, and risk Learners also reported higher job satisfaction as a result of having access to SkillSoft learning. And many learners reported that SkillSoft e-learning made them feel more confident in their ability to do their jobs.
  • SkillSoft also conducts an annual customer satisfaction survey using an independent research firm called TNS Prognostics. We chose TNS because they are the largest research firm in the world and they’re experts at measuring customer satisfaction. They do this kind of work for hundreds of companies, and that allows us to compare our results to the results from many other software and technology companies from around the world. SkillSoft once again achieved extremely high scores in all major areas: Ease of doing business Willingness to provide a product reference Customer service Product quality And Intent to repurchase. We can see that what drives these results is often the relationship customers have with their SkillSoft account teams, and the sense they have that SkillSoft really cares about understanding their business and helping them achieve their goals.
  • SkillSoft Overview

    1. 1. SkillSoft: Accelerating Business Performance Jordan Harris
    2. 2. With SkillSoft , you can address each one . Failure to embrace these forces could stall business performance. leadership social learning performance mobile learning the cloud globalization
    3. 3. Why SkillSoft? <ul><ul><li>Market Leadership – 3,000 customers, 11+ million end-users </li></ul></ul><ul><ul><li>Innovation – $40-50m R&D invested annually </li></ul></ul><ul><ul><li>Experience –numerous and tenured client facing experts </li></ul></ul><ul><ul><li>Flexibility – adaptable offerings and business terms </li></ul></ul><ul><ul><li>Depth & Breadth - comprehensive e-learning portfolio </li></ul></ul><ul><ul><li>Thought Leadership – best of breed without aggregation </li></ul></ul><ul><ul><li>Quality – repeatedly recognized and awarded </li></ul></ul><ul><ul><li>Global Reach – present in 58 countries, support for 19 languages </li></ul></ul><ul><ul><li>Customer Service – extremely high loyalty, year after year </li></ul></ul><ul><ul><li>Results – proven track record for business impact and ROI </li></ul></ul>SkillSoft solutions and expertise help our customers to deliver meaningful business results
    4. 4. Suite of Key Capabilities
    5. 5. Source: “Moving the Needle: How SkillSoft Impacts Performance of Individuals and Organizations” 2011 SkillSoft learners report effects in business critical areas. <ul><li>Employee satisfaction </li></ul><ul><li>Customer satisfaction </li></ul><ul><li>Quality </li></ul><ul><li>Sales </li></ul><ul><li>Productivity </li></ul><ul><li>Cycle time </li></ul><ul><li>Costs </li></ul><ul><li>Risk </li></ul>SkillSoft Moves the Needle
    6. 6. SkillSoft’s Customer Satisfaction 98% of customers would recommend SkillSoft’s products to a friend or colleague <ul><li>Based on scientific survey conducted by an independent research firm, TNS, the world’s largest custom research company </li></ul><ul><li>643 SkillSoft customers participated in this year’s survey </li></ul><ul><li>SkillSoft exceeds industry averages in all areas </li></ul>
    7. 7. High-Performing Companies Choose SkillSoft
    8. 8. SkillSoft is Repeatedly Awarded – Top 20 IT Training Companies, 2008, 2009,2010 Top 20 Learning Portal Companies 2010 Excellence Awards for: Best Learning Management System for SkillPort, Best Leadership Development Program for SkillSoft Leadership Advantage, and Best Soft Skills Content for SkillSoft Business Skills Library- 2010 Learning Leader – 2007 for KnowledgeCenters Best IT Content – 2007, 2008, 2009, 2010 Best Soft Skills Content – 2007, 2008, 2009 Best Compliance Content – 2008,2010 Highest Satisfaction large enterprise LMS, 2007 Military Training Technology Magazine Top Training and Simulation Company, 2008 LearnX Asia Pacific Platinum Award, 2010; Gold Award, 2009 Brandon Hall Excellence in Learning Technology Best Advance in Virtual Classroom, 2009