Yap robben networked learning may 2010 v4

Leveraging social learning technologies in corporate environments
Robin Yap, Canada
(www.robinyap.com)
Joost Robben, The Netherlands
(www.joostrobben.info)

Download paper from:
http://www.joostrobben.info/?p=135

Importance of trust
Fundamental to building relationships and learning (Harris, 2002)
Repeating factor as foundation for Social Capital

"It is important to support collective learning through social learning technologies by focusing on the group dynamicsthat are needed to organize and coordinate learning" (De Laat, 2006)

Social learning technologies
Web as social platform with services that enable people to create content, connect, and share with others
Profile
Connect
Share

Social networking

Networked learning
"Learning in which ICT is used to promote connections"
(Goodyear, et al. 2004)

Networked learning

Knowledge = Social
New possibilities for Social Web Technologies
Learning can take place in Networked Environments
Communities of Practice

"People are increasingly sharing, discussing and negotiating knowledge through computer networks, therefore stressing the social natureof learning"
(de Laat, 2006)

Social capital
Connections among individuals - social networks and the norms of reciprocity and trust that arise from them. (Putnam, 2000)

Why invest in social technologies?
Need for organizations to be knowledge productive (Kessels, 2000)

The competitive advantage of organizations does not come from knowledge itself but from the
ability to make knowledge productive
(Stam, 2007)

Case studies
Canada
Netherlands

Testing viability of the model

Interviews
http://tinyurl.com/2wyn9hc

Initial Interview Results
Connecting
Participants
Technology
Discussion - Wiki
Immediacy - OC
Profile – White pages
Communication- Outlook
Office Communicator (OC)
Adobe Connect / Live Meeting
Webcams
Outlook / Sharepoint
Span from Low to High Affinity to technology
Corporate Roles: Individual Contributor to Management
Company size: 75,000
Business Unit : 350
Yammer
Profile
Communication
Recommendations
Connect to everyone
Yammer
High Affinity to Technology
Corporate Role: : Individual Contributor to Management
Company size: 130
Business Unit 55

Insights
Trust as foundational
Credibility v Competition
Outlook as primary connection still
Lurker participants now are active collaborators
Initial connection established immediately
Trust not an issue
Lurkers abound
“Literally more connected”
Real life connection
Distraction

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Yap robben networked learning may 2010 v4

by Joost Robben on May 03, 2010

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Yap robben networked learning may 2010 v4 — Presentation Transcript