DF13 Topics and Apex
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DF13 Topics and Apex Presentation Transcript

  • 1. Enhancing the Feed with Chatter Topics and Apex Peter Chittum, salesforce.com, Developer Evangelist @pchittum Jon Pappas, salesforce.com, Product Manager @sfdcjp
  • 2. Safe harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
  • 3. Peter Chittum Developer Evangelist @pchittum Jon Pappas Product Manager @sfdcjp
  • 4. Companies are turning to us to solve 3 key problems Content, Conversation Separate from Business Disconnected Customers and Partners Employees Partners Customers Expertise and Ideas are Buried
  • 5. We answer with Social Intelligence technologies Recommendations Topics and Trends Influence & Expertise
  • 6. System of Topics – GA in Summer ‘13 ü  Reinvented for the enterprise ü  Semantic Topic suggestions to assist ü  Knowledge curated into Topic Pages ü  People and groups talking about topics identified ü  Trending topics upgraded and related topics introduced ü  Suite of 23 features to create an ecosystem
  • 7. Past 3 Releases: Topics and Expertise Focus June ‘13 Summer Nov ’14 System of Topics GA •  •  •  •  •  •  •  •  •  •  •  •  •  •  •  •  •  Topics for Communities Topic Pages Topic Page- Publisher Topic Page- Talking About Topic Page- Favorites Topic Page- Recent Files Topic Page- Related Topics Topic Page- Groups Talking Topics Listview Profiles- Recently Talked About Groups- Recently Talked About Topics Reporting Trending Topics Algorithm Upgrade Semantic Topic Suggestions Multi-word Hashtags Topic Editor on Posts Topics in Search Results Winter ` Feb’14 Platform & Enhancements •  •  •  •  •  •  •  •  •  Spring Topic Permission Sets Topic Triggers Topics Connect for Apex Follow Topics Topic Page- Multidimensional Publisher Topic Influence Pilot Topics on Records Pilot Topics for Objects Topics Editor VF Component ng Comi Soon Next Generation Knowledge Discovery •  •  •  •  •  •  Knowledgeable People GA Endorsements GA Topics in Global Search GA Topics for Objects GA Topics as List View Criteria Knowledgeable for Objects Pilot
  • 8. Coming in Spring ’14 Topics in Global Search Knowledgeable People & Endorsements Topics for Objects
  • 9. Social Intelligence Extends Across Apps & Devices Chatter Connect API Access to topics and other sources: recommendations, experts, feeds, profiles, groups, messaging, data and more Custom & 3rd Party Business Apps Intranets & Portals Reporting Run custom reports and create dashboards to see what people are talking about. AppExchange Extend Topics to 3rd Party Partners in the AppExchange Mobile Apps
  • 10. Topic Developer Landscape: Data and Triggers Topic Topic Assignment FeedItem ??? SPR14 trigger TopicAssignmentTrigger on TopicAssignment trigger TopicTrigger on Topic
  • 11. Topic Developer Landscape: Apex and API SOQL: Topics SELECT Id, EntityId, TopicId FROM TopicAssignment REST: https://eu2.salesforce.com/services/data/v29.0/connect/topics/trending Chatter Connect API Namespace: ConnectApi.Topics.getRecentlyTalkingAboutTopicsForUser(null,u.Id).topics
  • 12. Topic Developer Landscape: UI <topics:widget entity="{!itemId}" />
  • 13. Topics Use Cases Topic Auto Curation with Triggers Topic Analytics and Visualization with Visualforce Topic Actions with Triggers Topics Administration with Visualforce and Apex
  • 14. Topic Auto Curation Dreamforce DF13 DevZone Heathcare GirlGeeks Healthcare GirlyGeeks Developer Housing Hotel GirlyGeek Dreamforce 2013 Healtcare Dreamforce 13
  • 15. Demo
  • 16. Lessons Learned Administration-Enabled Code with Custom Setting
  • 17. Standard Reporting: Who is Talking About?
  • 18. What Am I Talking About? Custom JS Libraries Visualforce Charting
  • 19. Compare My Topics with All Topics
  • 20. Enhanced Chatter Profile with Sub-Tab
  • 21. Demo
  • 22. Lessons Learned Subtabs for exposing information about users Visualforce Charting = Easy Visualforce Charting Data = Case Sensitive Lot’s of JS libs for custom presentation Mashup of Aggregate SOQL and ConnectApi = Powerful!
  • 23. Old Story, New Twist
  • 24. FeedItem Trigger vs TopicAssignment Trigger Topic Topic Assignment Topic Assignment FeedItem Feed Item Topic is first class entity Hashtag Case/space insensitive Requires text parsing ConnectApi
  • 25. Demo
  • 26. DF13 DevZone Developers Salesforce Topics Succes
  • 27. Peter Chittum Jon Pappas Developer Evangelist, @pchittum Product Manager, @sfdcjp