Hosted Communications Jan 09


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  • Hosted Communications Jan 09

    1. 1. Samsung Hosted Communications
    2. 2. Hosted Solutions Wide Area Network Customer #1 Customer #2 WAN Connectivity WWW
    3. 3. Shrink Wrapped Packages
    4. 4. Addressing Today's Issues
    5. 5. Hosted Platform
    6. 6. Our Hosted Platform <ul><li>Resilience for reduced Rich of Downtime </li></ul><ul><ul><li>using 3 independent data centres </li></ul></ul><ul><li>Secure for Protection against Attack </li></ul><ul><ul><li>both layer 3 and layer 4 based security plus strong access controls </li></ul></ul><ul><li>Feature Rich providing PBX business services </li></ul><ul><ul><li>TeleWare Hosted Platform with extensive PBX features available to every user </li></ul></ul>
    7. 7. Why Hosted? <ul><li>Resilience </li></ul><ul><li>Redundancy </li></ul><ul><li>Security </li></ul><ul><li>Rich PBX features </li></ul><ul><li>Fully Managed Service with no support costs </li></ul><ul><li>. . . . at no extra cost </li></ul>
    8. 8. Our Switched Architecture <ul><li>Support for VPNs </li></ul><ul><li>Capacity for Conference Calls without pre-booking </li></ul><ul><li>999 Call Support </li></ul><ul><li>PSTN Fall back - Surviveability </li></ul>
    9. 9. Our Applications
    10. 10. TT-Zero <ul><li>No monthly application charges </li></ul><ul><li>IP Centrex voice connections </li></ul><ul><li>Soft phone </li></ul><ul><li>Fully managed end to end quality guaranteed voice quality </li></ul><ul><li>Or </li></ul><ul><li>Self Certify with own network and own router and receive best endeavour services </li></ul><ul><ul><li>New businesses Satellite offices Remote offices </li></ul></ul>
    11. 11. PBX Functionality <ul><li>Target audience </li></ul><ul><ul><li>New Businesses Satellite Offices Remote Offices </li></ul></ul>
    12. 12. Why buy TT-Zero? <ul><li>Cost effective telephony </li></ul><ul><li>IP PBX Features </li></ul><ul><li>Managed service </li></ul><ul><li>Free on-net dialling </li></ul><ul><li>Reduced cost off-net dialling </li></ul><ul><li>Scalable to suit current & future requirements </li></ul><ul><li>Easily upgradable to additional applications </li></ul><ul><li>Fault tolerant </li></ul>
    13. 13. Standard Office Pack <ul><li>Office Services </li></ul><ul><ul><li>1 receptionist and 10 users </li></ul></ul><ul><li>All Users </li></ul><ul><ul><li>Voice connection using IP </li></ul></ul><ul><ul><li>Find me follow me </li></ul></ul><ul><ul><li>Soft phone </li></ul></ul><ul><ul><li>Voicemail </li></ul></ul><ul><ul><li>Fax mail </li></ul></ul><ul><ul><li>Web Assistant </li></ul></ul><ul><li>Receptionist additional Multi line Operator console </li></ul><ul><li>Business - Auto Attendant and Business Mailbox </li></ul>New start-up Businesses Remote Branch Offices Admin Offices
    14. 14. Why buy Standard Office Pack? <ul><li>Full office solution </li></ul><ul><ul><li>Including receptionist and Auto Attendant </li></ul></ul><ul><li>Business messaging (fast and personal) </li></ul><ul><li>Professional call handling </li></ul><ul><ul><li>Flexible, easy, immediate </li></ul></ul><ul><li>Replace premise switch, retain and enahnce functionality </li></ul>
    15. 15. Mobility Pack <ul><li>Location Independence </li></ul><ul><li>Remote and flexible worker solutions </li></ul><ul><li>Protect investment by adding to the Standard Office Pack or existing PBX </li></ul><ul><li>Providing </li></ul><ul><ul><li>Intelligent Number – one number </li></ul></ul><ul><ul><li>Intelligent Assistant – targeted call handling </li></ul></ul><ul><ul><li>On Demand Call Recording </li></ul></ul><ul><ul><li>Company executives </li></ul></ul><ul><ul><li>Mobile workers </li></ul></ul><ul><ul><li>Flexible workers </li></ul></ul><ul><ul><li>Corridor Warriors </li></ul></ul>
    16. 16. Intelligent Number <ul><li>Enable flexible work styles </li></ul><ul><ul><li>reduce infrastructure requirements </li></ul></ul><ul><ul><li>retain and recruit staff </li></ul></ul><ul><ul><li>increase moral/reduce absenteeism </li></ul></ul><ul><ul><li>reduce travel </li></ul></ul><ul><li>Business Continuity </li></ul><ul><ul><li>receive calls regardless of location </li></ul></ul>Available Mobile Office Extension Remote Office Home Office PDA
    17. 17. The Mobility Pack Advantage improve call handling across an entire organisation, teams and single users by as much as 300% over alternative solutions <ul><li>Alternative solutions </li></ul><ul><li>Use pre determined rules to route calls </li></ul><ul><li>Change location, when available, is by web access </li></ul><ul><li>Requires an extension or desktop phone to be assigned </li></ul><ul><li>Disruption as all phones ring simultaneously , phone answered first takes the call </li></ul><ul><li>When first phone is answered then the call is terminated – even if wrong person </li></ul><ul><li>  Divert will lose the call control as the call is not supervised. Voicemails will be left in colleagues mailbox </li></ul><ul><li>Inability to use telephony features such as call recording and call transfer from a mobile. </li></ul><ul><li>Intelligent Number </li></ul><ul><li>Dynamic and pulls calls to HERE AND NOW location </li></ul><ul><li>The extension can be pulled to any handset – desktop, home, mobile – on demand and under the control of the user </li></ul><ul><li>Cost saving as no desk extension/phone required </li></ul><ul><li>No previous set up is needed and no delays from multiple ringing sequence </li></ul><ul><li>Maintains control of the call until answered or passed to the recipient’s voicemail. </li></ul>
    18. 18. Why? All the benefits of hosted PLUS Better control and more efficient than a standard PBX divert service..
    19. 19. Standard Contact Centre <ul><li>1 supervisor and 6 agents </li></ul><ul><li>Virtual Contact Centre </li></ul><ul><li>Team Number </li></ul><ul><li>Business Mailbox </li></ul><ul><li>Auto Attendant </li></ul><ul><ul><li>Remote Team working </li></ul></ul><ul><ul><li>Incoming call routing </li></ul></ul>
    20. 20. Why Standard Contact Centre? <ul><li>Cost effective for even small teams </li></ul><ul><li>Time and Location flexibility </li></ul><ul><li>Wide area team working </li></ul><ul><ul><li>Skills based routing </li></ul></ul><ul><ul><li>Overflow management </li></ul></ul><ul><ul><li>Field based / mobile capable </li></ul></ul><ul><li>Improve customer service </li></ul>
    21. 21. Advanced Contact C entre <ul><li>Enhance Standard Contact Centre </li></ul><ul><ul><li>Efficient resource management </li></ul></ul><ul><ul><li>Queuing Team </li></ul></ul><ul><ul><li>Agent Management </li></ul></ul><ul><ul><li>Wall Boards </li></ul></ul><ul><ul><li>Record All Call Recording </li></ul></ul><ul><ul><li>Professional teams </li></ul></ul><ul><ul><li>Home workers </li></ul></ul>
    22. 22. Why Advanced Contact Centre? <ul><li>Full Contact Centre functionality delivered over the wide area </li></ul><ul><ul><li>Supervisor Management from any location (web based tools) </li></ul></ul><ul><ul><li>Call recording for training and dispute </li></ul></ul><ul><ul><li>Supervisor intrude / listen to help user </li></ul></ul><ul><ul><li>Statistics for performance monitoring and service improvement </li></ul></ul><ul><li>Fully scalable </li></ul><ul><ul><li>Costs in for low numbers of users </li></ul></ul><ul><ul><li>Adaptable to meet current & future requirements </li></ul></ul>
    23. 23. Private Mobile Extension Free Calls between PME Users in the office Single handset of choice in office and mobile All business telephony features irrespective of location Hosted FMC Solution Onsite Pico cell required <ul><ul><li>Mobile Phone Users </li></ul></ul><ul><ul><li>New Offices </li></ul></ul>
    24. 24. Why PME? <ul><li>Coverage where existing mobile service is poor </li></ul><ul><li>Mobile services at landline prices in the office </li></ul><ul><li>No need to change handset or network provider </li></ul><ul><li>No costs of change or training costs </li></ul><ul><li>Convenience of the mobile with features of the fixed network </li></ul><ul><li>Potential for cost savings on fixed infrastructure </li></ul><ul><li>Decreases the transmitted power of the handset, meaning less drain on batteries </li></ul><ul><li>Network transition ensures cost efficiency </li></ul>PME means one device, one number – convergence without compromise
    25. 25. Our Value Proposition
    26. 26. We are Unique
    27. 27. Jon O. Stewart Mobile +44 (0) 7811 171168