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Share Point User Group Content Is King


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  • 1. “Content is King”
    Ian RudyPrincipal ConsultantCIBER Collaboration PracticeSharePoint Solution Architect
    James StevensPrincipal ConsultantCIBER DW/BI PracticeBI Solution Architect
    Pittsburgh Area SharePoint User Group
    Wednesday, July 20, 2011
  • 2. Overview
    Join the Pittsburgh Area SharePoint User Group as we welcome Ian Rudy, Principal Consultant and Solution Architect at CIBER, to deliver a session entitled “Content is King.” During this session, Ian will discuss how to bring relevant content to people in today's global intranets, with the advent of user centered design concepts and social features having a strong influence on today's corporate intranets. Through the session you will learn about how SharePoint 2010 has the tools to build a more robust and relevant content/information delivery platform and how a strong Information Architecture (IA) can bring success to these efforts. The focus of this session is on personalized content delivery in an intranet setting and leveraging some of the new Enterprise Content Management features in SharePoint 2010 to make it happen.
  • 3. Events This Week:
    July SharePoint Users Group Meeting – Content is KingWednesday, July 20, 2011 | 10:45 AM - 1:00 PMLocation: Microsoft offices, 30 Isabella St., Alcoa Business Services Center, 2nd Floor, 15212Cost: Free of charge, please register to attend.Ian Rudy, Principal Consultant and Solution Architect at CIBER, discusses personalized content delivery in an intranet setting and how to leverage some of the new Enterprise Content Management features in SharePoint 2010.
    Sponsored by: Dell
    The Pittsburgh Technology Council's Events Bulletin
  • 4. Agenda
    What is User Centered Design
    What problem are we trying to solve
    Approaching User Centered Design
    Business Objectives
    Information Architecture Process
    SharePoint 2010 New Features
    Demo using UCD approaches
  • 5. Rather than requiring users to adapt their attitudes and behaviors in order to learn and use a system, a system can be designed to support its intended users’ existing beliefs and behaviors.
    Create experiences based on observed or implied user needs over time.
    Place users at the center and design solutions to support them.
    Social and Enterprise 2.0 concepts are starting to influence this approach in major ways.
    What is User Centered Design?
  • 6. Separate presentation from storage and logical architecture
    Allows for proper site collection and content database storage models
    Removes the need to know “where” things are
    Provides a more extensible and flexible design of SharePoint.. And opportunities to distribute and scale
    Naturally supports robust and faceted search
    UCD Impact to SharePoint Architecture
  • 7. I can’t find anything
    I can’t find the information I know is there
    Search is really bad
    There are 3 versions of the same content
    I’m not sure where to find the latest information
    Making the intranet relevant to every user
    Business change from regional to global focus
    What problem are we trying to solve?
  • 8. Can a BI Architect be a good Information Architect?
  • 9. Create a single global corporate communications platform
    “Get targeted, localized and relevant information to the right people at the right time”
    Increase the quality and visibility of published information to the employee population
    “Provides one source of the truth”
    Improve collaboration and innovation capabilities
    “Encourage sharing of best practices”
    Offer an improved user experience through enhanced personalization, search, navigation, knowledge sharing and social media tools
    “Make users happy”
    Deliver a current, searchable employee directory
    “Help everyone find and network with the right people”
    Intranet Project Objectives
  • 10. Make the IA sufficiently resilient
    Build site that can withstand organizational restructuring (reorganizations, mergers, acquisitions, Change in Business Strategy, etc.)
    Help users find content quickly and easily
    Improve productivity by Eliminating Wasted Clicks
    Improve usability
    Simple Navigation and Robust Search
    Provide a consistent user experience, look and feel
    Information Architecture Goals
    Think of Information Architecture
    as the Business Language of your Company
  • 11. Discovery Interviews
    Reviews of other Intranet sites’ structures.
    Analysis (Site Traffic, Search Results)
    Content Inventory Worksheets
    Card Sorting
    Expert Review
    Focus Groups
    CIBER Practice Knowledge – Industry Best Practices
    Research Methods (IA Tools)
  • 12. Content Inventory Worksheets
  • 13. News (Corporate Communications)
    News was targeted to specific audiences. Global (everyone), Business Unit (Regions), Functional Area (Departments) and translated into various languages
    Example: Latin America Senior Management Organizational Announcement in Spanish
    Noticed that Policies were categorized by Business Unit (Regions), Functional Area (Departments) and Published in different Languages
    Example: North America, HR Social Media Policy written in English
    Noticed that Procedures were categorized by Business Unit (Regions), Functional Area (Departments) and Published in different Languages
    Example: Operational Procedure for Manufacturing in Europe written in German
    Noticed that Forms applied to Business Unit (Regions), Functional Area (Departments), Processes (Tasks) and written in different Languages
    Example: Request for Business Cards/Stationary for UK & Ireland in English
    Example: Fleet Operations Form that Applies to North America in English
    Content Inventory Worksheets – Noticed a Pattern
  • 14. Different Types of IA: Site Navigational Structures
    Organizational Based
    • Geographical (Business Units)
    • 15. Departments (Functional Areas)
    User Centered Design
    • Targeted Communications to Me
    • 16. My Profile – Interests, Ask Me About
    • 17. Communities I’m a member of
    • 18. Discover content I’m interested in
    • 19. Resources that apply to Me
    Task Based
    • Employee Services
    • 20. Manager Services
    • 21. Tools for the Job
    Topical Based
    • Buzzword
    • 22. “Topic of the Day”
  • Content is personalized for employees based on their Business Unit, Functional Area and Language.
    With a User Centered IA Design . . . Best of All WorldsThen manage the metadata via Taxonomy Term Store
  • 23. Where do you put all the other Content? Portal Landing Page Sites
  • 24. Brainstorming the IA - High Level Navigation
  • 25. What is a content type? Why should we use them?
    Content Query Web Part
    New Content Type Hub feature
    Open-closed principle for content type design
    Notes from the field regarding the new content type hub and content type publishing
    SharePoint 2010 New Features to support UCD
  • 26. Absolutely best performance for rolling up content
    Numerous ways to tweak and “customize”
    Export and change settings
    Subclass – override and extend functionality
    I know.. Can’t query across site collections.. Single Responsibility Principle
    Every object(site collection) should have a single responsibility
    CQWP – Ginsu knife of SharePoint
  • 27. Allows for central management of content types and related information and publishing across site collections
    Not only for content types
    Document Sets
    Workflow associations
    Functionality is part of the Managed Metadata Service
    Subscribe within or across farms
    Content Type Publishing/Syndication
  • 28. Open/Closed Principle for Content Type Design
  • 29. Think long and hard about where you put your site collection..
    Base content types need to be deployed through code or the UI!! Everything inheriting from those can be deployed in other ways (CAML, manual, code)
    There is a new SPContentType constructor to make the code deployment easier and lets you control the ID of the content type
    Build your entire content type hub as features and solution packages, make sure to activate the Microsoft Content Type Syndication Hub feature
    Content Type Hub Rocks!!.. If you are careful
  • 30. DEMO
  • 31. Questions?