Teams to Improve Func1onality & 
                 User Experience
                     Daphne Ogle :: User Experience Desi...
Teams to Improve Func1onality & User Experience 

         Working in Collabora1on




               July 2009           ...
Working in Collabora1on
   We're here to talk about (and to get you to talk 
   about) the collabora1on between

         ...
Why Collaborate?

          • Faculty Support & Developments  feels 
            disconnected from the product development...
What do we hope to accomplish?


   • Leverage each other's skills and 
     investments
   • Get beXer informa1on about o...
Teams to Improve Func1onality & User Experience 

         Who are we?




               July 2009               10th Sak...
University of California, Berkeley
          • Faculty Support & Development Group
                • 2 frontline support 
...
Focus on User Needs
         Are we really that different?
                                                                ...
User Experience (UX)




                                                                               Jesse James GarreX...
What UX brings to the collabora1on
   • Empathic user researchers  
   • Design principles and paXerns
   • Understanding ...
Faculty Support & Development
     End‐User Support                                     Pedagogy Development
             ...
What ID brings to the collabora1on
          • Knowledge of Pedagogy and Learning Theories
          • Exper1se with Techn...
Common Goal:  Support Users
        Instruc8onal Designers:  POV              User Experience:  POV


        Support & fo...
Teams to Improve Func1onality & User Experience

         What are we doing?




               July 2009              10t...
What we are doing at Berkeley
   •    Design partners
   •    UX designer as facilitator
   •    UX “tag along” on T & S c...
Design Partners
   •    Paired:  research, modeling & design
   •    User tes1ng team
   •    Shared understanding
   •   ...
UX Designer as Facilitator
   •    Leverage collabora1on ac1vi1es
   •    Mul1ple perspec1ves and skills
   •    Feedback ...
UX “tag along” on T&S Consulta1ons
   • Mul1ple perspec1ves on the problem
   • Iden1fy root problem & immediate work‐
   ...
Sharing Informa1on and Data


   •    User Research
   •    User Tes1ng Results 
   •    Surveys
   •    Data Logs



    ...
Community Building / Requirements
   •    Solicit community requirements
   •    Share thinking early & olen
   •    Usabi...
Differing Perspec1ves
        But we're really part of a much bigger 
        community that also includes:

              ...
Differing Perspec1ves
        And don’t forget:

                • Instructors
                • Students
                •...
Differing Perspec1ves



          • We all have a role in designing, developing and 
            improving Sakai
         ...
Differing Perspec1ves




    By u4lizing each others points of view we gain a 
    richer three dimensional view of the Sa...
Q&A

         Discussion




               July 2009   10th Sakai Conference ‐ Boston, MA, U.S.A.   25

Thursday, July 9,...
Related presenta1ons this week

   • Thursday 13:15 ‐ “How Users Can Influence 
     Design & Development:  Sharing 
     P...
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Teams to Improve Functionality and User Experience

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Session focuses on efforts to tackle local implementation challenges using expertise of Instructional Designers, User Experience Designers, and Developers. We will describe our user research, needs analysis, design, and testing processes. Implications for engagement between Sakai Teaching & Learning and UX communities will also be discussed.

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Teams to Improve Functionality and User Experience

  1. 1. Teams to Improve Func1onality &  User Experience Daphne Ogle :: User Experience Designer  Eli Cochran :: User Experience Developer Jon Hays :: Instruc1onal Designer Thursday, July 9, 2009
  2. 2. Teams to Improve Func1onality & User Experience  Working in Collabora1on July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 2 Thursday, July 9, 2009
  3. 3. Working in Collabora1on We're here to talk about (and to get you to talk  about) the collabora1on between • Instruc1onal Designers • User Experience Designers July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 3 Thursday, July 9, 2009
  4. 4. Why Collaborate? • Faculty Support & Developments  feels  disconnected from the product development  process. • User Experience needs collaborators to  deepen our understanding of users and to  validate our solu1ons.  • Our skills and experiences are complimentary. July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 4 Thursday, July 9, 2009
  5. 5. What do we hope to accomplish? • Leverage each other's skills and  investments • Get beXer informa1on about our users • Gain insight into each other’s prac1ces • Improve Sakai! July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 5 Thursday, July 9, 2009
  6. 6. Teams to Improve Func1onality & User Experience  Who are we? July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 6 Thursday, July 9, 2009
  7. 7. University of California, Berkeley • Faculty Support & Development Group • 2 frontline support  • 3 instruc1onal designers • 1 administra1ve support • 1 manager • User Experience Group • 3 senior interac1on designers • 1 senior interac1on developer July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 7 Thursday, July 9, 2009
  8. 8. Focus on User Needs Are we really that different? !"#$%&'( !"#$%&'($##"(&)*( )*+,"+-.#&*( +,-.$/0#$1#*#"( /#.01232 "#234$ =$"#*21.$"(:( 26#03&'(1+#(0)$1#>1( )&(,2# 42('5*+*(.( 6*+,"+-.#&*( !"#$%&'( 4$*#9,1( 6+"70*-('5.'( Yes !"#$%&'(<"7( 5'21#-(-##12( ;**$2( =*.+#3#>( /#.01232 ?@.8,.1#("#234$( 26#037#"(&,$0%)$.89( 56#03&'(1+#(,2#*(:( &.#(7*(2"08*$(71( /22*22-*#' ?".02 .4.3$21( ,2#*(:()*4.$3;.%)$.8( )*4.$3;.%)$.8( 3#2'+%&9"#: *#<,3*#-#$12 *#<,3*#-#$12 *#<,3*#-#$12 No A*)",0#("#234$( !5""2*( 2)8,%)$2 ;"#3#2'+%&9"#.0( @"0%9"#2 from ISO Standard for Human‐Centered Design Front‐End Analysis Model adapted from Dick &  Carey’s Systema1c Design of Instruc1on July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 8 Thursday, July 9, 2009
  9. 9. User Experience (UX) Jesse James GarreX, hXp://www.jig.net/ia/ July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 9 Thursday, July 9, 2009
  10. 10. What UX brings to the collabora1on • Empathic user researchers   • Design principles and paXerns • Understanding of human behavioral paXerns • Models:  users, contexts, behaviors  • Tools to communicate requirements  • Knowledge of development process • Product evalua1on techniques July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 10 Thursday, July 9, 2009
  11. 11. Faculty Support & Development End‐User Support Pedagogy Development Users Help Desk Consulta8on Documenta8on Workshops July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 11 Thursday, July 9, 2009
  12. 12. What ID brings to the collabora1on • Knowledge of Pedagogy and Learning Theories • Exper1se with Technologies used for Teaching • Tools for designing training/solving problems • assess needs • understand the context and constraints • design/recommend solu1ons • evaluate results • Rela1onships with real users (faculty, students, and  staff) July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 12 Thursday, July 9, 2009
  13. 13. Common Goal:  Support Users Instruc8onal Designers:  POV User Experience:  POV Support & foster effec1ve ways to use  Support & foster effec1ve ways to use  technology for teaching & learning technology in context Solve immediate frustra1on Understand immediate frustra1on Find work‐arounds now Solve root problem long‐term Make the most of Sakai as‐is Redesign Sakai to match needs July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 13 Thursday, July 9, 2009
  14. 14. Teams to Improve Func1onality & User Experience What are we doing? July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 14 Thursday, July 9, 2009
  15. 15. What we are doing at Berkeley • Design partners • UX designer as facilitator • UX “tag along” on T & S consults • Sharing informa1on /data • Community building & requirements  gathering July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 15 Thursday, July 9, 2009
  16. 16. Design Partners • Paired:  research, modeling & design • User tes1ng team • Shared understanding • Work products more effec1ve July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 16 Thursday, July 9, 2009
  17. 17. UX Designer as Facilitator • Leverage collabora1on ac1vi1es • Mul1ple perspec1ves and skills • Feedback sessions early & olen • Knowledge sharing & dissemina1on July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 17 Thursday, July 9, 2009
  18. 18. UX “tag along” on T&S Consulta1ons • Mul1ple perspec1ves on the problem • Iden1fy root problem & immediate work‐ around • Short & long term focus • Capture user stories July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 18 Thursday, July 9, 2009
  19. 19. Sharing Informa1on and Data • User Research • User Tes1ng Results  • Surveys • Data Logs July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 19 Thursday, July 9, 2009
  20. 20. Community Building / Requirements • Solicit community requirements • Share thinking early & olen • Usability of informa1on we share • Transparent process July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 20 Thursday, July 9, 2009
  21. 21. Differing Perspec1ves But we're really part of a much bigger  community that also includes: • End‐User Support • Developers • IT Staff • Project Managers July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 21 Thursday, July 9, 2009
  22. 22. Differing Perspec1ves And don’t forget: • Instructors • Students • Researchers • Staff • Administrators July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 22 Thursday, July 9, 2009
  23. 23. Differing Perspec1ves • We all have a role in designing, developing and  improving Sakai • But we all have different perspec1ves • No one perspec4ve can get it right! July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 23 Thursday, July 9, 2009
  24. 24. Differing Perspec1ves By u4lizing each others points of view we gain a  richer three dimensional view of the Sakai user July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 24 Thursday, July 9, 2009
  25. 25. Q&A Discussion July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 25 Thursday, July 9, 2009
  26. 26. Related presenta1ons this week • Thursday 13:15 ‐ “How Users Can Influence  Design & Development:  Sharing  Perspec1ves”  Amann & Doherty • Friday 12:00 ‐ “The Best Defense (Support)  is a Good Offense (Design)” Doherty July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 26 Thursday, July 9, 2009

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