Teams to Improve Functionality and User Experience

Teams to Improve Func1onality & User Experience Daphne Ogle :: User Experience Designer Eli Cochran :: User Experience Developer Jon Hays :: Instruc1onal Designer Thursday, July 9, 2009

Teams to Improve Func1onality & User Experience Working in Collabora1on July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 2 Thursday, July 9, 2009

Working in Collabora1on We're here to talk about (and to get you to talk about) the collabora1on between • Instruc1onal Designers • User Experience Designers July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 3 Thursday, July 9, 2009

Why Collaborate? • Faculty Support & Developments feels disconnected from the product development process. • User Experience needs collaborators to deepen our understanding of users and to validate our solu1ons. • Our skills and experiences are complimentary. July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 4 Thursday, July 9, 2009

What do we hope to accomplish? • Leverage each other's skills and investments • Get beXer informa1on about our users • Gain insight into each other’s prac1ces • Improve Sakai! July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 5 Thursday, July 9, 2009

Teams to Improve Func1onality & User Experience Who are we? July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 6 Thursday, July 9, 2009

University of California, Berkeley • Faculty Support & Development Group • 2 frontline support • 3 instruc1onal designers • 1 administra1ve support • 1 manager • User Experience Group • 3 senior interac1on designers • 1 senior interac1on developer July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 7 Thursday, July 9, 2009

Focus on User Needs Are we really that diﬀerent? !"#$%&'( !"#$%&'($##"(&)*( )*+,"+-.#&*( +,-.$/0#$1#*#"( /#.01232 "#234$ =$"#*21.$"(:( 26#03&'(1+#(0)$1#>1( )&(,2# 42('5*+*(.( 6*+,"+-.#&*( !"#$%&'( 4$*#9,1( 6+"70*-('5.'( Yes !"#$%&'(<"7( 5'21#-(-##12( ;**$2( =*.+#3#>( /#.01232 ?@.8,.1#("#234$( 26#037#"(&,$0%)$.89( 56#03&'(1+#(,2#*(:( &.#(7*(2"08*$(71( /22*22-*#' ?".02 .4.3$21( ,2#*(:()*4.$3;.%)$.8( )*4.$3;.%)$.8( 3#2'+%&9"#: *#<,3*#-#$12 *#<,3*#-#$12 *#<,3*#-#$12 No A*)",0#("#234$( !5""2*( 2)8,%)$2 ;"#3#2'+%&9"#.0( @"0%9"#2 from ISO Standard for Human‐Centered Design Front‐End Analysis Model adapted from Dick & Carey’s Systema1c Design of Instruc1on July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 8 Thursday, July 9, 2009

User Experience (UX) Jesse James GarreX, hXp://www.jig.net/ia/ July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 9 Thursday, July 9, 2009

What UX brings to the collabora1on • Empathic user researchers • Design principles and paXerns • Understanding of human behavioral paXerns • Models: users, contexts, behaviors • Tools to communicate requirements • Knowledge of development process • Product evalua1on techniques July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 10 Thursday, July 9, 2009

Faculty Support & Development End‐User Support Pedagogy Development Users Help Desk Consulta8on Documenta8on Workshops July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 11 Thursday, July 9, 2009

What ID brings to the collabora1on • Knowledge of Pedagogy and Learning Theories • Exper1se with Technologies used for Teaching • Tools for designing training/solving problems • assess needs • understand the context and constraints • design/recommend solu1ons • evaluate results • Rela1onships with real users (faculty, students, and staﬀ) July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 12 Thursday, July 9, 2009

Common Goal: Support Users Instruc8onal Designers: POV User Experience: POV Support & foster eﬀec1ve ways to use Support & foster eﬀec1ve ways to use technology for teaching & learning technology in context Solve immediate frustra1on Understand immediate frustra1on Find work‐arounds now Solve root problem long‐term Make the most of Sakai as‐is Redesign Sakai to match needs July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 13 Thursday, July 9, 2009

Teams to Improve Func1onality & User Experience What are we doing? July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 14 Thursday, July 9, 2009

What we are doing at Berkeley • Design partners • UX designer as facilitator • UX “tag along” on T & S consults • Sharing informa1on /data • Community building & requirements gathering July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 15 Thursday, July 9, 2009

Design Partners • Paired: research, modeling & design • User tes1ng team • Shared understanding • Work products more eﬀec1ve July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 16 Thursday, July 9, 2009

UX Designer as Facilitator • Leverage collabora1on ac1vi1es • Mul1ple perspec1ves and skills • Feedback sessions early & olen • Knowledge sharing & dissemina1on July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 17 Thursday, July 9, 2009

UX “tag along” on T&S Consulta1ons • Mul1ple perspec1ves on the problem • Iden1fy root problem & immediate work‐ around • Short & long term focus • Capture user stories July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 18 Thursday, July 9, 2009

Sharing Informa1on and Data • User Research • User Tes1ng Results • Surveys • Data Logs July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 19 Thursday, July 9, 2009

Community Building / Requirements • Solicit community requirements • Share thinking early & olen • Usability of informa1on we share • Transparent process July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 20 Thursday, July 9, 2009

Diﬀering Perspec1ves But we're really part of a much bigger community that also includes: • End‐User Support • Developers • IT Staﬀ • Project Managers July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 21 Thursday, July 9, 2009

Diﬀering Perspec1ves And don’t forget: • Instructors • Students • Researchers • Staﬀ • Administrators July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 22 Thursday, July 9, 2009

Diﬀering Perspec1ves • We all have a role in designing, developing and improving Sakai • But we all have diﬀerent perspec1ves • No one perspec4ve can get it right! July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 23 Thursday, July 9, 2009

Diﬀering Perspec1ves By u4lizing each others points of view we gain a richer three dimensional view of the Sakai user July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 24 Thursday, July 9, 2009

Q&A Discussion July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 25 Thursday, July 9, 2009

Related presenta1ons this week • Thursday 13:15 ‐ “How Users Can Inﬂuence Design & Development: Sharing Perspec1ves” Amann & Doherty • Friday 12:00 ‐ “The Best Defense (Support) is a Good Oﬀense (Design)” Doherty July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A. 26 Thursday, July 9, 2009

Teams to Improve Functionality and User Experience

0 comments

Notes on slide 1

2 Favorites