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  • 1. tw telecom Corporate Overview We know your network. But we also know your name
  • 2. We are tw telecom
    • An obsession with delivering exceptional customer care.
    • Instead of bureaucracy and runaround, you get committed people who listen carefully, respond quickly and make things happen.
    • Maybe that’s why over 80% of our customers say they’d recommend us with confidence—a remarkably high number for any industry, let alone ours.
  • 3. A Unique Set of Network Assets
    • One of the Top 3 Metro Ethernet Providers for U.S. Businesses
    • National footprint interconnected with fiber and 10 Gig IP backbone
  • 4. A Fully Differentiated Asset
    • Massive Local Optical Network
      • Connecting nearly 10,000 enterprise buildings
      • Largest competitive fiber based provider (lit buildings)
      • True fiber based alternative to the incumbent
      • Managed Quality of Service
      • Robust portfolio of services
  • 5. Our Customer Focus National Multi-City Multi-Location Regional Multi-City Multi-Location City Wide Multi-Location Single Site Reach Applications Customers Complex Managed Solutions Storage, Distributed Data Centers, DR/BC, Imaging, Enterprise Apps (CRM, ERP), VPN Enhanced Connectivity Medical Image, VoIP VPN Simple Package tw telecom’s “ Sweet Spot” Bringing unique value to the enterprise Connectivity Managed Solutions Fortune 1000 Large > 500 Seats Medium < 500 Seats SME < 100 Seats
  • 6. tw telecom
    • Medium & large enterprises in target vertical markets such as healthcare, finance, hospitality, higher education and manufacturing
    • Carriers, wireless providers, Internet and Content service providers
    • Government – Federal, State and Local entities
    • Systems Integrators needing robust data services
    Customer Strategy
    • Invest in our networks, our products, our systems and our people
    • Create powerful portfolio of innovative solutions
    • Leading product portfolio, with a differentiated local fiber infrastructure, delivering a robust MPLS IP network
    • Differentiated and unique customer experience which customers value
    • Solutions approach helping customers win
    Growth Strategy
  • 7. tw telecom – A Corporate History 1993 1996 1998 2000 2001 2003 2006 Time Warner Communications Formed as a JV between U S WEST and Time Warner Cable to deliver residential cable telephony (April 1993) Time Warner Communications renamed Time Warner Telecom Larissa Herda named President and CEO (July 1998) Time Warner Telecom completes purchase of GST Communications, expands into 15 new markets (January 2001) Time Warner Telecom announces expansion into 5 new markets - Minneapolis, Chicago, Atlanta, Columbia, Denver (May 2000) Time Warner Telecom completes over 30 network expansions, increasing market footprint to 44 Markets (2003 through 2006) Time Warner Telecom separates from Time Warner Cable (July 1998) Time Warner Telecom acquires Xspedius Communications, expands into 31 new markets (October 2006) 2008 Time Warner Telecom becomes tw telecom (July 1, 2008)
  • 8. Critical Differentiators
    • We strive for world class customer care
      • Local management – sales & operations, coupled with 2 national operations centers create a unique coverage model
    • We operate our own fiber network
      • Over 70% within the metro
      • Ability to construct unique footprint, scale bandwidth, deliver robust array of network services
    • We offer a unique set of products and services
      • Industry leadership position in Ethernet Services – metro and wide area
  • 9. My Portal – Transactional Services
    • Comprehensive services “dashboard”
      • Allows customers to track and manage ongoing business with tw telecom
    • On-Line access to variety of activities
      • View Invoices, Pay Bills, Track Orders, Manage Circuit Inventory, Initiate and Manage Trouble Tickets
    • Delivers proactive level of customer care to facilitate a better service experience
    TW TELECOM
  • 10. My Portal - Performance Portal
    • Network performance data delivered graphically to highlight:
      • Network bandwidth utilization
      • Quality of network services
      • Enabling applications management
    • Compliments existing enterprise network management infrastructure to improve total service management
    • Circuit by circuit level detail for Ethernet, MPLS IP VPN, Internet Access services
  • 11. Products and Services Strategy Voice & Data Integrated Access VoIP Business Class Storage Transport Security & IP VPN Services Managed Services - 24x7x365 Monitoring & Maintenance DDos Mitigation Anti-Virus Anti-Spam Unified Messaging Transport & Wavelengths DS-1, DS-3, OC-3, OC-12, OC-48, OC-192 Switched Services Digital Trunks, Primary Rate Interface, LD, 8XX Tandem IP Services Internet Access to 1 Gig ERP CRM Storage Supply Chain NLAN Metro Ethernet Foundational Network Services Managed Bundled Services Managed Applications Partner Opportunities Available Today Planned or In Progress Extended NLAN (WAN Service) Co-location Infrastructure and Services
  • 12. Metro Ethernet Services Portfolio
    • Service portfolio supports wide range of enterprise applications & requirements
      • Internet Access, Voice over IP, National Ethernet, Data Center Storage
      • Scalable bandwidth from 1 Mb to 10 Gig
      • Ethernet over Copper facilities for cost effective branch office connectivity
  • 13. Convergence > 100% Bandwidth Increase 20 – 30% Savings on Monthly Spend
  • 14. Thank You