This presentation was given at ICWSM 2011. In this presentation, we report on a qualitative investigation into the different factors that make tweets ‘useful’ and ‘not useful’ for a set of common search tasks. The investigation found 16 features that help make a tweet useful, noting that useful tweets often showed 2 or 3 of these features. ‘Not useful’ tweets, however, typically had only one of 17 clear and striking features.
Our results contribute a novel framework for extracting useful information from real-time streams of social-media content